Cancel Melodics: Easy Method

What is Melodics

Overview

Melodics is a music education app that teaches keyboard, pad and MIDI controller skills through structured lessons and practice tools.

It offers lessons, progress tracking and a lesson catalog available via subscription on web and in-app purchases in app stores.

Who uses it

Users include beginners and intermediate players wanting structured practice and feedback on timing and technique.

Melodics is used on desktops and mobile devices, with subscriptions managed either on the web or through app stores.

How to cancel Melodics

Cancel a web subscription (direct via Melodics website)

• Go to account.melodics.com/subscription and log into your Melodics account.
• Click “cancel subscription” and follow the on-screen steps to confirm cancellation.
• Ensure you cancel at least 24 hours before the renewal date to avoid the next charge.

Cancel subscriptions purchased via app stores

• If you subscribed through Apple’s App Store (iOS), manage or cancel your subscription via your Apple ID settings or request a refund from Apple. See Apple Support.
• If you subscribed through Google Play, cancel via Google Play Subscriptions in your Google account settings. See Google Play Support.

What happens when you cancel

Access after cancellation

Cancelling stops future recurring payments but does not immediately delete your account.

You keep access to your paid features until the end of the current paid period or trial.

Account and data retention

Canceling a subscription leaves your Melodics account and progress intact unless you delete the account separately.

To remove your account and all data use the delete flow at account.melodics.com/account/delete; deletion is irreversible and may take up to 48 hours.

Will I get a refund?

Refunds for web subscriptions

For subscriptions purchased directly on the Melodics website you can request a refund within 14 days of the invoice date.

To request a refund contact the Melodics support team clearly stating your invoice and account details.

Refunds for App Store and Google Play purchases

For subscriptions purchased via Apple App Store or Google Play, refunds must be requested through Apple or Google support respectively.

Melodics cannot directly process refunds for purchases billed by Apple or Google; follow their refund processes instead.

Melodics plans and pricing

Plan list

Below are the main plans and the New Zealand App Store prices sourced from the Melodics listing.

Prices shown are for in-app purchases in the Apple App Store New Zealand and may vary by platform or promotions.

Your consumer rights in New Zealand

Relevant laws and protections

Under New Zealand law consumers have rights under the Consumer Guarantees Act and the Fair Trading Act for digital services.

These laws require clear terms, honest conduct and that services are provided as described.

How this applies to Melodics

Melodics offers a 14‑day refund window for web purchases, which aligns with reasonable refund practices for direct sales.

If you cannot cancel, are locked out, or the service is not as described you may have rights to remedies under NZ consumer law.

Customer experiences

Positive feedback

Many users praise Melodics for structured lessons, easy integration with controllers and helpful practice tools.

Some users report prompt resolution of billing issues, including quick refunds after being charged post-trial.

Negative feedback and common complaints

Reports exist of double charges, difficulties cancelling via app stores, or confusing cancellation UI elements that frustrate users.

Other complaints include slow customer service responses, occasional software bugs and issues accessing accounts during cancellation.

Documentation checklist

What to gather before you cancel

• Account email and username used for Melodics.
• Invoice date and number for the purchase you want refunded (web purchases).
• Proof of purchase if subscribed via Apple or Google (receipt from Apple/Google).

What to include in support requests

• Clear description of the issue and desired outcome (refund, cancellation, or account deletion).
• Screenshots of subscription pages, receipts and any error messages.
• Preferred contact details and timezone for follow up.

Common mistakes

Cancelling the wrong way

A common error is attempting to cancel a subscription on the Melodics website when the subscription was purchased through Apple or Google.

If the purchase was billed by Apple or Google you must cancel via that store to stop future billing.

Timing and assumptions

Another frequent mistake is missing the 24‑hour cancellation window before renewal and expecting an immediate refund.

Also note deleting your account is separate from cancelling a subscription; deleting may take up to 48 hours and is irreversible.

Comparative recap

Quick comparison

The table below summarises how cancellation and refunds differ between purchasing methods.

Use this to identify the correct cancellation route and refund process for your subscription.

After cancelling

Links and next steps

• Manage or cancel web subscription: account.melodics.com/subscription
• Delete your Melodics account: account.melodics.com/account/delete
• Melodics main site and support: melodics.com
• Apple refunds and subscription help: Apple Support
• Google Play refunds and subscription help: Google Play Support

Tips after cancellation

Keep receipts and screenshots until any refund or account deletion is confirmed.

If you believe your consumer rights have been breached, consider contacting consumer protection services in New Zealand.

Address

Registered office

Melodics Limited, 155 Karangahape Road, Auckland Central, Auckland 1010, New Zealand.

Use this address for formal postal correspondence related to account or billing disputes.

Alternative contact notes

Some customer service contexts reference a P.O. Box as an alternative mailing address; check Melodics support pages for any updated contact details.

For digital issues, prioritise the online support routes and the account pages linked above.