Cancel Moises: Easy Method

What is Moises

Overview

Moises is a music practice and production app that separates songs into stems (vocals, instruments) and offers tools like chord detection, metronome, and export features.

It is available as a mobile app (iOS/Android) and a web app, with subscription plans (Premium, Pro) and different payment processors depending on where you subscribe.

Key capabilities

Moises focuses on stem separation, practice tools, and AI-assisted mixing functions useful for musicians, teachers, and karaoke use.

Feature levels vary by plan: free, Premium (casual users) and Pro (professional features such as Hi‑Fi separation and advanced exports).

How to cancel Moises

iOS / macOS - App Store

• Open Settings → tap your name → Subscriptions → select Moises subscription → Cancel Subscription.
• Cancel at least 24 hours before the next billing date to avoid renewal; uninstalling the app does not cancel the subscription.

Android - Google Play Store

• Open Google Play Store app → Menu → Subscriptions → select Moises → Cancel Subscription.
• Cancel at least 24 hours before renewal; uninstalling the app does not cancel the subscription.

Web - PayPal

• Log into Moises web app → Account Settings → Manage Subscription → you will be redirected to PayPal to cancel.
• Or go to PayPal directly: Account Settings → Financial Information → Manage Automatic Payments to cancel Moises payments.

Web - Credit card (Stripe) and Ebanx

• Log into Moises web app → Account Settings → Manage Subscription → follow the cancellation flow shown (Stripe or Ebanx depending on your payment method).
• The web app will route you to the payment provider page to complete cancellation.

What happens when you cancel

Access after cancellation

After cancelling, you normally keep access to paid features until the end of the current billing period.

Access does not continue beyond the paid period unless you re-subscribe.

Renewal and billing

Cancellation prevents future charges but does not retroactively refund past billing unless an exception applies.

Make sure to cancel at least 24 hours before renewal for store-based subscriptions to avoid an extra billing cycle.

Data and account retention

Your account and uploaded files typically remain available under the free tier, but some features and storage limits may be reduced.

If you need data removed, contact Moises support via the Help Center for guidance on account deletion or data export.

Will I get a refund?

Moises refund policy (general)

Moises states that payments, credits, and subscriptions are non-refundable except where required by law.

Unused or expired credits are forfeited without compensation per Moises terms.

Exceptional circumstances and review

• Moises may consider exceptions case-by-case; submit a refund request via the Moises Help Center.
• Review of exceptional refund requests can take up to 10 days.

Purchases via app stores

• For App Store (Apple) and Google Play purchases, Moises cannot directly issue refunds; follow the store's refund procedures.
• After contacting Moises support, the company may direct you to Apple or Google for formal refund requests.

Moises plans and pricing

Pricing overview

Exact New Zealand App Store prices may vary and include regional adjustments and taxes.

The table below shows approximate NZD equivalents based on an assumed exchange rate (approx 1 USD ≈ 1.65 NZD).

Estimated plans

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act 1993 and the Fair Trading Act.

These laws can apply to digital goods and services in certain circumstances, even when a provider's terms say payments are non-refundable.

What you can do

• Check whether the service was supplied as described, fit for purpose, and of acceptable quality under the Consumer Guarantees Act.
• If you believe a statutory right applies, contact Moises support and explain the issue; keep records of communications and transactions.

Further help

If you cannot resolve the issue with Moises, you may seek advice from Consumer Protection NZ or consider dispute resolution options.

Keep evidence of purchase, screenshots, and correspondence when making a complaint or seeking legal advice.

Customer experiences

Positive feedback

Many users report Moises is fun and effective for extracting vocals, practicing singing, and karaoke-style practice.

Some users praise the stem separation and consider it good value for casual use.

Negative feedback

Common complaints include perceived poor sound quality, incorrect chords, and app bugs affecting tempo or exports.

Trustpilot reports include issues with refunds, feature changes after purchase, and customer service responsiveness.

Balanced takeaway

Moises can be useful for practice and casual production, but results vary by track and expectations.

Carefully review the free tier and trial options before committing to a paid plan, and save receipts and screenshots if subscribing.

Documentation checklist

What to keep before cancelling

• Purchase receipts (App Store/Google Play or Moises web receipts).
• Subscription confirmation emails and screenshot of active subscription status.

What to keep when requesting refunds or making complaints

• Copies of correspondence with Moises support and any case/ticket numbers.
• Evidence of the problem (screenshots, exported files that failed, timestamps of charges).

Common mistakes

Uninstalling the app thinking it cancels the subscription

Uninstalling the Moises app does not cancel subscriptions. You must follow the store or web cancellation flow.

Users who only uninstall often get renewed because the subscription remains active in the store account.

Waiting too close to renewal time

Cancel at least 24 hours before the billing date for store subscriptions to avoid accidental renewal.

Last-minute cancellations can result in an extra billing cycle you cannot easily reverse except through store refund processes.

Comparative recap

Quick comparison

The table below summarizes how cancellations and refunds differ by platform and what routes to use.

At-a-glance differences

After cancelling

Verify cancellation

Check your subscription status in the App Store, Google Play, or Moises web Account Settings to confirm cancellation.

Keep the confirmation screen or email as proof that cancellation was completed.

If you need help

• Moises Help Center: Moises website and support links in the web app.
• Apple support for App Store refunds: support.apple.com.
• Google Play support for refunds: support.google.com/googleplay.
• PayPal account settings: paypal.com (Manage Automatic Payments).

Address

Corporate address

Moises Systems, Inc., 136 South Main Street, Suite 400, Salt Lake City, Utah 84101, United States.

New Zealand note

There is no specific New Zealand postal address listed publicly for Moises. Use the web Help Center or store support channels for local assistance.