Cancellation Moises: Easy Method

What is Moises

What you are actually subscribing to

Moises is a music app and web platform that uses AI to separate vocals and instruments from a song. In practice, people pay for it to create karaoke versions, remove drums or bass for practice, change pitch, slow down tracks, and work with stems. The service is sold as a recurring subscription, and the main website is Moises Help Center.

The company terms page also shows that subscription use is tied to an online account, not just a one-time purchase. The headquarters address listed in the service data is 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States, and the terms page used for cancellation and account conditions is Moises Terms.

Main paid features that push users to upgrade

Users usually upgrade because the free tier is limited and the paid plans unlock more separation and practice tools. Based on Moises support material, Premium adds unlimited AI audio separation, advanced instrument separation, and fully unlocked practice tools. Pro adds Hi-Fi separation models, professional stem modules, Voice Studio access, VST plugins, and uploads of up to 180 minutes per file.

Here is the thing: most cancellations happen because users only need the service for one project, one school requirement, or one rehearsal cycle. That is why the billing date matters more than anything else. If you forget the date, a monthly or yearly renewal can hit before you notice it.

How Moises behaves in the Philippines

Moises is available in the Philippines through the web, iPhone, and Android. Verified support instructions confirm cancellation routes for web billing, App Store billing, and Google Play billing. That means your cancellation method depends on where you originally subscribed, not just where you use the app now.

Local support hours are not published. The support contacts available are email at [email protected], phone at (800) 746-7220, and the help center at help.moises.ai. No live chat is listed. For Filipino users, that usually means email and screenshots are your best proof if something goes wrong.

Business model, commitment, and the catch

Moises works like a standard recurring digital subscription. The terms data says no minimum commitment was found, so you are not locked into a fixed long contract. At the same time, the service does not clearly publish a cooling-off period or a broad right to withdraw for online subscriptions in its own terms.

The truth is, Moises cancellation is more confusing than it should be because the cancel button often redirects you to another payment portal such as PayPal, Stripe, or Ebanx. If you stop inside Moises but do not finish inside that billing portal, your subscription may continue. That is one of the most common traps with this kind of setup.

How to cancel Moises without getting billed again

Checks to do before you tap cancel

Many users get frustrated when cancellation feels unclear, when a new charge appears after they thought they had canceled, or when refund requests drag on for days. Review data in this brief shows 5 negative reviews out of 5 unique reviews, with repeated complaints about confusing steps and charges after cancellation. So before doing anything, take two minutes to prepare proof.

Open your account and note your exact billing source. If Moises shows PayPal, Stripe, or Ebanx under subscription management, that is the portal you must finish in. Also save a screenshot of your current plan name, billing amount, renewal date, and the email address tied to the account.

• Screenshot your current plan page
• Write down the next billing date
• Save any project files you still need
• Check whether you subscribed on web, iPhone, or Android
• Look for the payment processor name: PayPal, Stripe, or Ebanx

Cancel through the web account

If you subscribed on the Moises website, the verified path is simple on paper but easy to miss in practice. Log in to your Moises web account, open Account Settings, then choose Manage Subscription. Moises will show the payment method connected to your plan and send you to that billing portal for the final cancellation step (moises.ai).

The important part is this: cancellation is not always completed inside the Moises screen itself. If the portal shown is PayPal, you must finish inside PayPal. If it is Stripe, finish inside the Stripe billing page. If it is Ebanx, follow the Ebanx page until you receive a clear cancellation confirmation.

• Log in to your web account
• Open Account Settings
• Select Manage Subscription
• Open the linked billing portal
• Confirm cancellation there
• Save the final confirmation screen

If you need the official support entry point, use Moises Help Center. No specific dark pattern was identified in the research, but if you see an offer to stay at a discount, read the buttons carefully and continue until the plan status shows canceled.

Cancel on iPhone through App Store

If you subscribed through Apple, do not cancel on the Moises website. The verified path is through iPhone settings: Settings > Subscriptions > Moises > Cancel Subscription (moises.ai). If the Moises app is deleted but the App Store subscription is still active, billing can continue, so uninstalling the app is not enough.

After canceling, Apple usually keeps access until the end of the current billing period. Take a screenshot of the subscription page that shows the expiry date. If you later ask for a refund, Moises cannot issue it for App Store purchases, so Apple is the only refund channel for that billing route.

Cancel on Android through Google Play

If your billing started in Google Play, open the Google Play Store app, open the menu, tap Subscriptions, select Moises, and tap Cancel (moises.ai). On some Android versions, the path is profile icon > Payments and subscriptions > Subscriptions > Moises > Cancel subscription. The wording can vary a little, but the subscription must be ended inside Google Play.

Just a reminder: switching phones does not switch your billing source. If you subscribed on Android and now use the web app, your renewal may still be sitting in Google Play. That mismatch causes a lot of unnecessary support emails.

Phone, email, and postal backup options

Moises lists support by email at [email protected] and phone at (800) 746-7220. Support hours are not specified, so email is usually more practical because it leaves a written trail with timestamps. In your message, include the account email, billing source, transaction date, amount charged, and screenshots of the active subscription page.

If you want a paper trail outside the app ecosystem, you can also send a cancellation letter to the company address. Traditional registered mail works, and some users now use a digital registered letter service such as Postclic because it creates time-stamped proof of sending, delivery, and opening. Use postal mail as a backup option, not as the only step, since the live subscription still needs to be stopped in the correct billing channel.

When your cancellation takes effect and what stays on your account

Access usually continues until the paid period ends

Moises does not publish a special early cutoff rule in the research provided, so the safest assumption is that cancellation stops future renewals and your paid access continues until the end of the current billing cycle. For example, if your renewal date is March 31 and you cancel on March 20, you would normally keep Premium or Pro access until March 31.

This matters because some users expect an instant downgrade and panic when they still see premium features for a few days. That is normal for many subscriptions. What you need to watch is whether a new charge appears on the next renewal date.

If you do nothing, renewal can continue

The terms data does not give a detailed auto-renewal clause, but the whole billing setup clearly works on a recurring subscription basis. In plain English, if you do not cancel before the next billing date, the payment method on file can be charged again for the next month or year.

Because Moises uses outside processors such as PayPal, Stripe, and Ebanx, the active billing agreement can live in that processor even after you stop using the app. That is why a canceled app icon means nothing. Only a cancellation confirmation from the billing source counts.

Your files and account are not automatically deleted

The terms data is very clear on one point: canceling your subscription does not automatically delete your account or data. If you want your account removed, you must delete it separately. Purchased credits also remain non-refundable and stay governed by Moises terms even after cancellation (moises.ai).

Before canceling, export or download any stems, mixes, or practice files you still need. If a paid feature becomes unavailable after the billing period ends, re-exporting a project later may not be as easy as you expect.

Moises refund policy and how refund requests really work

The official refund rule is strict

Moises says the service is non-refundable and that by subscribing you agree to that condition. Exceptional refunds may be granted case by case after review, and refund requests should be submitted through the help center. The company says responses may take up to 10 days (moises.ai).

That means you should not expect a prorated refund just because you canceled early. The same source also says all credit purchases, whether used, unused, or expired, are final and non-refundable. If you bought credits for a project and changed your mind later, the written policy is not on your side.

How to request a refund without wasting time

If you still want to try, use the help center and include complete proof in your first message. Add the subscription email, payment channel, transaction date, amount, screenshots of the cancellation confirmation, and a short explanation such as duplicate charge, accidental renewal, or technical issue. The cleaner your first message is, the better your chances of getting a real answer within the stated 10-day window.

For App Store purchases, Moises cannot issue the refund. You must use Apple’s own refund route tied to your Apple account. For Google Play purchases, request support through Google Play first if the charge came from Google billing. For web payments, contact Moises and, if needed, the processor named in your billing page.

Your rights in the Philippines and chargeback timing

In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with DTI handling consumer complaints. There is no universal statutory cooling-off period for ordinary online subscriptions like Moises in the data provided, so do not assume you automatically have 7 days to change your mind for a digital service.

If the problem is an unauthorized charge or a charge after cancellation, you can dispute it with your bank, credit card issuer, GCash, or Maya. BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction. Save screenshots of your cancellation confirmation before filing a chargeback, because that proof often decides the case.

Moises terms and subscription conditions that matter before you cancel

No minimum term was found, but recurring billing still matters

The terms data says no minimum commitment was found in the Moises Terms, which is good news if you only want the service for a short project. You are not stuck in a long fixed contract. At the same time, the service still runs as a recurring subscription, so the practical risk is forgetting to cancel before renewal, not paying an early termination penalty.

No cancellation fee and no early termination fee were found in the terms data provided. That means the issue is not a penalty fee. The issue is timing. If you cancel after renewal, you may be out of pocket for the full new billing period because the service describes itself as non-refundable.

Free trial, auto-renewal, and missing details

Moises does not clearly spell out free trial conversion terms in the research bundle used here. It also does not clearly spell out a detailed auto-renewal clause in the same dataset. When a company leaves those details unclear, the safest move is simple: check your billing source and set a reminder at least 2 days before renewal.

For users in the Philippines, that reminder matters more than legal theory. If your free or discounted access silently rolls into a paid period, getting that money back may be difficult under the company’s non-refundable policy unless there is a clear billing error.

What happens to your data after cancellation

The terms page summary states that canceling your subscription does not delete your account or stored data automatically. If you want everything removed, you need a separate account deletion step. That distinction matters if you uploaded original rehearsal materials, class files, or client stems.

Purchased credits also remain final and non-refundable after cancellation. So if you are trying to use up credits before ending the plan, do that before your billing cycle ends. Once canceled, your account may remain active but your access to premium tools can expire on the next billing date.

Moises plans and pricing in the Philippines

Current subscription prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

Which plan costs more and where the value sits

Based on the raw pricing data, the Annual Plan at $190.00 (₱190)* is the most expensive upfront option, while the Monthly Plan at $19.00 (₱19)* has the highest monthly cost if you stay long term. The annual price works out to about $15.83 (₱16)* per month, which is around 16.7% cheaper than paying $19.00 (₱19)* every month for a year.

The smaller Premium and Pro figures in the verified dataset conflict with the broader raw plan pricing, so treat them as plan references rather than a complete current price sheet. If you see a different amount inside App Store or Google Play, the store price is the one that controls your billing.

Billing notes that matter before renewal

No cancellation fee was found, and no early termination fee was found. That is the good part. The bad part is the refund policy, because non-refundable billing means the annual discount only helps if you are sure you will use the service for most of the year.

If you only need Moises for one semester, one church band set, or one quick production run, monthly billing is usually safer even if it costs more over time. Yearly billing only makes sense if you are actively using the advanced tools month after month.

Your rights in the Philippines if Moises keeps charging you

What Philippine law can do for you

For Filipino consumers, the key law is the Consumer Act of the Philippines or RA 7394, and the main agency for complaints is the Department of Trade and Industry or DTI. In simple terms, if a digital subscription keeps charging you after you canceled or if the service was marketed in a misleading way, DTI is the government body you can approach for help.

The research data does not show a universal cooling-off rule for ordinary online subscriptions like Moises. A 7 working day cooling-off period is more clearly tied to door-to-door or direct sales. For online services, many businesses offer goodwill windows, but that is not the same as an automatic legal right for every digital subscription.

How this applies to Moises specifically

Moises does not clearly publish a broad withdrawal right in the supplied terms data, and it describes subscriptions as non-refundable. So if you simply changed your mind after using the service, your refund chances may be low. If the issue is a post-cancellation charge, duplicate billing, or misleading plan information, your complaint is stronger.

That difference matters. DTI complaints work better when you can show a specific problem such as a renewal after cancellation, a mismatch between the advertised plan and the billed plan, or support failing to respond within the stated process.

How to file a complaint and who to contact

Start by emailing Moises with your evidence and giving them a short deadline to respond, such as 5 to 10 business days. If there is no fix, gather your account email, screenshots, transaction receipts, cancellation proof, and support ticket history. Then file a complaint with DTI and, if the issue is a card or e-wallet dispute, contact your bank, GCash, Maya, or card issuer as well.

Use the DTI website for complaint channels and consumer assistance. For charge disputes, BSP rules generally allow up to 60 days from the statement date to contest a transaction. That deadline is short, so do not wait for endless back and forth if a charge is clearly unauthorized.

• DTI official website
• BSP official website

What customers say about canceling this subscription

Overall verdict based on available reviews

Based on the review set provided here, cancellation looks difficult rather than smooth. The trend is 0 positive and 5 negative out of 5 unique reviews. The recurring complaints are confusion about the process, charges after cancellation, slow refunds, and unclear pricing for included features.

No specific Philippines-only complaint pattern was identified in the research, but the pain points line up with what Filipino users usually worry about: unclear billing paths, delayed support, and proving that cancellation was actually completed. To stay balanced, Moises itself offers useful music tools and multiple cancellation routes, but the review trend on cancellation is still poor in this dataset.

Recurring themes table

Sources summary table

Individual user comments

• "I had a hard time canceling my Moises subscription. The process was not straightforward, and I had to contact customer support multiple times to get it done." (Reddit)
• "After canceling my Moises subscription, I was still charged for the next billing cycle. It took weeks to get a refund, and customer service was unresponsive." (TrustPilot)
• "Moises has hidden fees that aren't clearly disclosed. I was charged extra for features I thought were included in the basic plan." (Moises Forum)
• "The cancellation process was confusing, and I felt like I was being pushed to keep my subscription. It was a frustrating experience." (Reddit)
• "I requested a refund after canceling my Moises subscription, but customer service kept delaying my request. It took over a month to get my money back." (TrustPilot)

Documents and proof to prepare before you cancel

What to save before ending the plan

The most useful file is a screenshot of your active subscription page showing the plan name, amount, and next renewal date. Also save project exports, separated stems, and any mixes you may need later. Once premium access ends, rebuilding a project can take more time than expected.

If you subscribed through PayPal, Stripe, Ebanx, App Store, or Google Play, save the billing screen from that platform too. In disputes, that screen often matters more than the Moises app view because it proves the real payment route.

What you need for a refund or complaint

Prepare the transaction ID, billing date, amount charged, last 4 digits of the payment method if visible, and the email linked to the account. If you are asking for a refund, include one short timeline such as canceled on March 18, charged on March 20, support contacted on March 21. Clean timelines get faster responses.

After cancellation, keep the confirmation email or a screenshot of the final success screen. Then check your next bank, card, GCash, or Maya statement. If a new charge appears, you already have the evidence ready for DTI or a bank dispute.

Common Moises cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A very common mistake is trying to cancel on the website when the subscription was actually bought through Apple or Google. Real example: you open Moises on your laptop, do not see a cancel button, and assume the plan is gone because you stopped using the app. Then the App Store or Google Play renewal still goes through next month.

Solution: trace the original purchase. If your receipt came from Apple, cancel in iPhone settings. If the receipt came from Google, cancel in Google Play. If the account page shows PayPal, Stripe, or Ebanx, finish cancellation there.

Stopping halfway through the payment portal

Moises sends many web users to a separate billing processor. Some people click Manage Subscription, reach PayPal or Stripe, then close the page before the final confirmation. That can leave the agreement active even though they believe they already canceled.

Solution: do not stop at the redirect. Finish the full flow and save the final screen that says the subscription will end or will not renew. No screenshot, no peace of mind.

Expecting an automatic refund after canceling

Another mistake is canceling on the same day as renewal and assuming the latest payment will be reversed automatically. Moises says subscriptions are non-refundable except for case-by-case exceptions, and review complaints suggest refunds can be slow.

Solution: cancel before the billing date, not after it. If you missed the date by a few hours, still submit a refund request right away with complete proof. Fast action gives you a better chance than waiting a week.

Deleting the app instead of canceling the subscription

Deleting an app does not end App Store, Google Play, PayPal, or card billing. This is one of the oldest subscription traps on mobile. Plenty of users only realize it after the next statement arrives.

Solution: treat app deletion and subscription cancellation as two separate actions. End billing first, verify it in the store or payment portal, then remove the app if you want.

Not keeping proof after cancellation

When support is slow, proof matters. If you cannot show your cancellation date, you may struggle to challenge a later charge with the merchant, your bank, GCash, Maya, or DTI.

Solution: keep three things for at least 60 days after your statement date: the cancellation screenshot, the confirmation email, and the next account statement. That small habit can save a lot of hassle.

A quick comparison of all cancellation methods

Methods, notice period, fee, and effort

Key takeaway

Each method works best for the billing source it belongs to. Web/account is the fastest route for direct subscriptions, while App Store and Google Play only work for store-billed plans. Registered mail is slower but can help if you want an external paper trail alongside the actual billing cancellation.

If you are unsure, start by identifying the payment source from your receipt. That one step usually saves more time than anything else in the whole process.

After canceling, do these checks so the charge does not come back

Immediate follow-up in the first 10 minutes

Right after cancellation, look for a visible end date or a message saying the plan will not renew. Take a screenshot and send it to yourself by email so it is easy to find later. Then add a calendar reminder for 2 days before the original renewal date and another on the actual date.

If support promised a refund or review, note the date. Moises says refund review responses may take up to 10 days. If day 10 passes with no action, reply to the same ticket with your original evidence instead of starting a new thread.

Watch your statement and know when to escalate

Check your bank, card, GCash, or Maya statement on the expected renewal date and again when the statement closes. If an unauthorized or post-cancellation charge appears, contact the payment provider at once and submit your cancellation proof. BSP dispute timing generally gives about 60 days from the statement date, which goes by fast.

For consumer complaints, DTI can help with online subscription issues under RA 7394. Use your screenshots, transaction proof, and support history. If Apple billed you, use Apple’s refund route first. If PayPal billed you, also consider a PayPal dispute if the merchant does not fix the issue.

Other names that can confuse search results

If you search for alternatives or support pages, watch out for unrelated results. Moises Padilla is a municipality in Negros Occidental, Philippines, not a music app. Moises Systems Inc. is a separate company in the United States offering creative services and AI solutions.

Those names are not substitutes for the app, but they can clutter search results when you are in a hurry. Stick to the official Moises support and terms pages when handling cancellation.

Useful links

• Moises terms and conditions
• Moises help center
• Moises subscription management article
• DTI official website
• BSP official website

Moises cancellation address and when to use it

Physical mailing address

If you want to send a written cancellation notice or a follow-up complaint by post, use this address:

• 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States

This address is useful as a backup record, especially if email replies are delayed. Still, the active subscription itself usually has to be canceled in the same billing channel where it started, such as web billing, App Store, or Google Play.

Best practical use of the address

Use postal mail when you need extra proof that you contacted the company, not as a substitute for canceling inside the payment system. A short letter should include your full name, account email, subscription plan, billing source, cancellation date, and a clear sentence asking for confirmation that no further renewal will occur.

If you already canceled online, mention that in the letter and attach copies of the screenshot or email confirmation. That way, your postal notice supports the digital evidence instead of replacing it.