Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Piano By Pictures service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Piano By Pictures: Easy Method
What is Piano By Pictures
Overview
Piano By Pictures is a paid online piano-teaching service that uses visual, step-by-step lessons and song libraries to teach students of various levels.
The service is delivered through the Piano by Pictures Academy, mobile store subscriptions, and paid programs that include video lessons and mentorship.
Main offerings
Offerings include a monthly Academy subscription, a higher-tier Platinum program, monthly new lessons, community feedback, and printed materials for some plans.
Billing is monthly in USD for the plans listed by the company; regional store purchases may convert to local currencies at the point of sale.
How to cancel Piano By Pictures
Cancel via Apple App Store
- If you subscribed through Apple's App Store, cancel through your Apple account settings (Apple manages App Store subscriptions).
- Open Settings on your device → tap your name → Subscriptions → find the Piano By Pictures subscription → Cancel Subscription.
- Apple handles billing and refunds for App Store subscriptions; contact Apple Support for refund requests on Apple-billed subscriptions.
Cancel via Google Play
- If you subscribed via Google Play, open the Google Play Store app on your Android device.
- Menu → Subscriptions → select the Piano By Pictures subscription → Cancel subscription.
- Google handles billing and refund requests for Play Store subscriptions; use Google Play help for disputes.
Cancel via the Web (Piano by Pictures Academy)
- Log in to your Academy account on the Piano by Pictures website and use the cancellation request interface.
- The web cancellation interface may include an optional short video and an offer of two free months as a retention attempt.
- If web cancellation fails, contact support by email at help@pianobypictures.com or by phone at +1 (702) 830-9339.
What happens when you cancel
Access after cancellation
When you cancel, your active access normally continues until the end of the current billing period unless otherwise stated by the seller.
Confirm on your account page whether access ends immediately or at period end to avoid interruption of lessons.
Renewal and billing
Cancellation prevents future automatic renewals but does not retroactively remove charges already billed.
If you subscribed through Apple or Google, those platforms control renewals and billing; check your store subscription list for status.
Data and account
Your account data, progress, and profile typically remain on file after cancellation unless you request deletion.
Contact support if you want your account permanently removed or have questions about stored personal data.
Will I get a refund?
Standard refund policy
Piano By Pictures offers a 30-day money-back guarantee: if you cancel within 30 days you should be eligible for a no-questions-asked refund.
BBB responses and company statements confirm cancellations within the first 30 days are commonly refunded under this guarantee.
Exceptions, timing, and claim steps
- If you purchased via Apple or Google, refunds may be handled by those stores per their policies; contact Apple/Google for store-billed refunds.
- If outside 30 days, refunds are at the company's discretion and may be limited; keep receipts and correspondence when requesting a refund.
- For disputed or unauthorized charges you can contact your card issuer, the app store, or Consumer Protection NZ for escalation.
Piano By Pictures plans and pricing
Plans
Below are the main plans and the published USD monthly prices as listed by Piano By Pictures.
Prices shown are in USD and billed monthly; local conversion to NZD may occur at purchase.
Pricing notes
No NZ-specific pricing was found; Apple/Google purchases may show converted prices at checkout.
Contact support for promotional rates or current offers before purchasing or cancelling.
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Piano by Pictures Academy (standard) | $37.00/month | Monthly | Access to Academy levels, song libraries, monthly lessons, Facebook group, mentor feedback |
| Piano by Pictures Platinum Program | $197.00/month | Monthly | Advanced video lessons, group Q&A, on-demand private lessons, artist training, concerts, printed book |
Your consumer rights in New Zealand
Key rights under NZ law
New Zealand consumers are protected by the Fair Trading Act and the Consumer Guarantees Act, which require clear information and fair treatment.
Misleading practices, hidden trial-to-paid conversions, or failure to provide cancellation mechanisms may breach these laws.
How to act if rights are affected
- If you believe a breach occurred, gather documentation and contact the seller to request remedy or refund.
- You may dispute charges with your bank or card provider and seek assistance from Consumer Protection NZ (consumerprotection.govt.nz).
- For App Store or Google Play purchases, also raise the issue with Apple or Google support if the platform handled billing.
Customer experiences
Positive feedback
Many customers report a clear 30-day, no-questions-asked refund policy that the company honored when requested within the trial period.
The teaching approach and available materials receive praise from users who stayed past the trial and found value.
Negative feedback
Multiple complaints to BBB and reviews mention unexpected recurring charges after ordering a “free” book and difficulty cancelling in some cases.
Other issues reported include lack of receipts, perceived hidden trial-to-paid transitions, aggressive marketing, and occasional challenges disputing charges.
Documentation checklist
What to gather
- Order confirmation emails or screenshots showing trial start date and subscription terms.
- Billing statements or credit card charges that show the transaction dates and amounts.
- Screenshots of subscription status in Apple/Google account or the Academy account page.
How to present your case
- Prepare a concise timeline: signup date, trial end, charge dates, cancellation attempts, and support responses.
- Include copies of email exchanges and any in-app messages; attach screenshots when contacting banks or consumer agencies.
Common mistakes
Mistakes when cancelling
Many users assume cancelling an app removes the subscription; you must cancel the subscription in the store or account used to purchase.
Example: cancelling the app without cancelling the App Store subscription can leave automatic renewals active.
Mistakes when seeking refunds
Waiting too long to request a refund is a common error; the 30-day guarantee is the clearest path to a no-questions refund.
Example: not providing proof of purchase or not checking whether Apple/Google billed the charge can delay resolution.
Comparative recap
Quick comparison
This table compares key points so you can quickly see where to act depending on how you bought the service.
Use the row relevant to your purchase method when deciding next steps.
| Topic | Piano By Pictures | Action for NZ consumers |
|---|---|---|
| Cancellation methods | App Store, Google Play, Web Academy interface | Cancel in the same place you purchased; contact support if web cancellation fails |
| Refund policy | 30-day money-back guarantee (no questions) | Request refund within 30 days; escalate to bank or Consumer Protection NZ if refused |
| Billing currency | Published prices in USD, monthly billing | Expect currency conversion at purchase; check final price before confirming |
| Dispute route | Company support; Apple/Google for store purchases | Use store support for App/Play purchases; use card issuer or Consumer Protection NZ for unresolved disputes |
After cancelling
What to check
Confirm your subscription status in Apple/Google or your Academy account and keep a cancellation confirmation or screenshot.
Monitor your bank statements for at least one billing cycle to ensure renewals have stopped.
Useful links and contacts
- Email Piano By Pictures support
- Phone: +1 (702) 830-9339
- Apple Support (for App Store purchases)
- Google Play Support (for Play Store purchases)
- Consumer Protection NZ
Address
Known contact details
Primary support email: help@pianobypictures.com.
Phone: +1 (702) 830-9339.
Postal address
No New Zealand postal address for Piano By Pictures was identified during verification.
If you need a physical mailing address, request it from support or use the contact methods above for written communication.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.