Cancel Simply Guitar: Easy Method

What is Simply Guitar

Overview

Simply Guitar is a mobile app that teaches guitar through structured lessons, songs and real‑time sound detection. It offers guided courses for beginners and a song library with interactive feedback.

Who it's for

The app targets beginners and casual learners seeking a gamified, song‑based route into guitar playing. Advanced or technique‑focused learners sometimes find the content too basic.

How to cancel Simply Guitar

Cancel via Apple App Store (iPhone/iPad)

• Open Settings on your iPhone or iPad.
• Tap your name → Subscriptions → Simply Guitar → Cancel Subscription.
• Note: Uninstalling the app does not cancel the subscription.
• See the official guide: Apple cancellation instructions.

Cancel via Google Play (Android)

• Open Google Play Store → Profile → Payments & subscriptions → Simply Guitar → Cancel Subscription.
• Do not rely on uninstalling the app to stop billing.
• See details: Google Play cancellation instructions.

Cancel a direct (card or PayPal) subscription

• If you subscribed directly (credit/debit card or PayPal), contact Simply support to cancel.
• Use the in‑app chat or email: guitar@hellosimply.com.
• Provide your account email, transaction date and invoice if available.

Cancel from your Simply Guitar account

• Log in to your account on the Simply Guitar site or app.
• Open the member sidebar → Manage My Subscription → Cancel.
• To stop a free trial, cancel at least 24 hours before it ends to avoid being charged.
• Official account cancellation info: Cancel via account.

What happens when you cancel

Access after cancellation

Cancellations typically take effect at the end of your current billing period. You will retain access until that period ends.

Renewal and trial rules

Automatic renewals stop after cancellation. Stopping a free trial must be done at least 24 hours before the trial ends to prevent charges.

Account and progress

Your account and learning progress generally remain on Simply Guitar after cancellation. If you want data removed, contact support to request account deletion.

Platform differences

Where you subscribed matters: App Store and Google Play subscriptions are controlled by those platforms, while direct subscriptions are handled by Simply support.

Will I get a refund?

Simply Guitar website (direct) policy

Simply Guitar’s terms state that subscriptions bought through their website are non‑refundable: “subscription fees … are non‑refundable.”

Apple App Store refunds

• If you subscribed via the App Store, request a refund from Apple at reportaproblem.apple.com.
• Apple’s typical window is about 30 - 60 days from the original charge.

Google Play refunds

• For Google Play subscriptions, you can request a full refund via Google Play’s refund process, typically within 30 days.
• Start at Google Play Help or follow the app support article: Google Play refund info.

Direct (card/PayPal) refunds

• If you paid by card or PayPal, contact Simply support to request a refund within 30 days.
• Verified guidance says refunds typically process within 5 - 10 business days after approval.

Simply Guitar plans and pricing

Pricing snapshot

Prices shown are from the New Zealand App Store as of 15 January 2026. The app does not clearly label which price maps to monthly or annual billing.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be of acceptable quality, fit for purpose and as described. This includes digital and subscription services.

If the service fails to meet these standards, you can seek remedies such as repair, replacement or refund regardless of contract terms.

Fair Trading Act and trial terms

Trial terms and cancellation deadlines must be clearly communicated under the Fair Trading Act. Misleading or unclear terms may give you grounds for cancellation or refund.

Platform purchases and rights

Purchases made through Apple or Google are subject to those platforms’ policies, but New Zealand consumer protections still apply as an additional layer.

How to assert your rights

• Contact Simply support first with clear evidence of the issue.
• If unresolved, you may escalate to consumer protection bodies such as Consumer Protection NZ or seek dispute resolution.

Customer experiences

Positive feedback

Many users praise Simply Guitar for being easy to use, well‑organised and motivating for beginners.

Guitar World’s 2026 review described it as an addictive, joyful introduction with good song choices and real‑time feedback.

Negative feedback

Some users report inconsistent sound detection and false positives from the app’s listening tools.

Other complaints include limited depth for intermediate players and dissatisfaction with learning outcomes versus cost.

Balanced takeaway

For absolute beginners who want a gamified, song‑based path it can be effective; for learners seeking technical depth, it may feel limited.

Sources

• Reddit user reports: example positive thread.
• Guitar World review: 2026 review.
• User complaints: examples of issues.

Documentation checklist

What to have before contacting support

• Account email and username used for the subscription.
• Receipt, transaction date and payment method (App Store, Google Play, card, PayPal).
• Screenshot of subscription status or billing entries if available.

What to include in your refund request

• Clear statement of the problem and desired remedy (cancel, refund, delete account).
• Relevant evidence such as app behavior, missing features or misleading information.
• Preferred contact details and timeframes for a response.

Common mistakes

Assuming uninstall cancels subscription

Many users mistakenly uninstall the app believing this stops billing. Uninstalling does not cancel subscriptions on App Store or Google Play.

Always cancel via the platform settings or your Simply Guitar account to stop renewals.

Missing the trial cut‑off

Not cancelling at least 24 hours before a trial ends is a frequent error that results in an unwanted charge.

Set a calendar reminder a few days before the trial finish date to avoid this problem.

Not saving receipts

Failing to keep payment receipts or purchase emails makes refund or dispute requests harder to resolve.

Always save the App Store/Google Play receipt or payment confirmation from Simply for proof.

Comparative recap

Quick comparison

Key reminder

New Zealand consumer law may give additional remedies even if the provider’s terms say “no refunds.”

After cancelling

What to expect next

After cancellation you keep access until the billing period ends. Confirm the end date in your account or platform subscription settings.

Useful links and contacts

• Simply Guitar cancellation guide: How to cancel.
• Refund requests and info: Refund article.
• Report App Store refund: reportaproblem.apple.com.
• Contact Simply support: guitar@hellosimply.com or use the in‑app chat.
• Terms of service: Simply Guitar terms.

Address

Corporate address

JoyTunes / Simply (formerly JoyTunes)

Attention: Cancellations, 125 Menachem Begin Street, Sarona, Tel Aviv 6701201, Israel

Notes about local address

There is no New Zealand postal address for cancellations listed publicly. Use the email or in‑app support for subscription matters.