Cancel SIMPLY PIANO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Simply Piano service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Simply Piano: Easy Method
What is Simply Piano
Overview
Simply Piano is a mobile app and subscription service by JoyTunes that teaches piano through guided lessons, interactive feedback and sheet music. It is designed for beginners through intermediate players and works on smartphones and tablets.
How the service is delivered
Lessons are delivered via the app with optional companion materials and progress tracking tied to your account. Subscriptions auto-renew unless cancelled according to the platform used to purchase.
How to cancel Simply Piano
Cancel via App Stores
- If you subscribed through Apple App Store: open the Settings app on your iPhone/iPad, tap your name, go to Subscriptions and cancel Simply Piano there.
- If you subscribed through Google Play: open the Google Play Store app, tap your profile icon, choose Payments & subscriptions → Subscriptions and cancel Simply Piano.
Cancel via JoyTunes website or by mail/email
- If you subscribed directly through JoyTunes (website), log in to your account at JoyTunes and follow the subscription or billing area to cancel.
- To request cancellation, changes or account support by mail or email, use the address and contact options in the Address section below. Include your account email and transaction details.
What happens when you cancel
Access and renewal
Cancellation stops future auto-renewals. In most cases you retain access to premium content until the end of the current paid period.
Account and data
Your account and progress data are normally retained unless you request deletion. Receipts and billing records remain available for reference.
Will I get a refund?
Standard refund policy
Refund handling depends on where you bought the subscription. Purchases via Apple or Google follow their refund policies and processes.
Exceptions and how to request
For website purchases, JoyTunes may offer refunds at its discretion for certain circumstances. For issues such as technical faults or misrepresentations, New Zealand consumer rights may apply; see the Consumer Rights section for details.
Simply Piano plans and pricing
Typical plan structure
Simply Piano offers recurring subscriptions with different billing intervals and feature sets. Exact prices vary by country, platform and promotional offers.
Pricing summary
| Plan | Billing interval | Key features | Price (NZ) |
|---|---|---|---|
| Monthly | Monthly | Full lesson access, progress tracking | Varies |
| Annual | Yearly | Full access at reduced monthly equivalent | Varies |
| Family / Multi-device | Varies | Multiple profiles and device use | Varies |
Your consumer rights in New Zealand
Key rights under NZ law
The Consumer Guarantees Act and Fair Trading Act protect New Zealand consumers. Services must be delivered with reasonable care and skill and be fit for purpose.
How rights apply to subscriptions
If the service is faulty, not provided, or misrepresented, you may be entitled to remedies such as correction, replacement, or refund. Digital and subscription services can fall under these protections depending on the issue.
Customer experiences
Positive feedback
Many users praise Simply Piano for clear lesson structure, engaging interface and measurable progress for beginners. The app is often recommended for motivated new players.
Common complaints
Common negative reports concern billing conflicts, difficulties cancelling through the correct platform, and mixed results for advanced learners. Refund experiences vary depending on where the purchase was made.
Documentation checklist
What to gather
- Order confirmation or receipt (email) showing transaction ID and date
- Account email and username used with Simply Piano
- Payment method details (last four digits of card, Apple/Google receipt)
- Screenshots of subscription status or billing page if relevant
How to submit
- When contacting support or your app store, attach receipts and screenshots to speed up processing.
- If mailing, include a clear written request with account details, signed name and a copy of the receipt.
Common mistakes
Cancelling in the wrong place
Users often cancel the app but forget to cancel the subscription through Apple or Google. This leaves auto-renewal active and charges continue.
Expecting an immediate refund or loss of access
Some expect instant refunds or immediate loss of access. Generally, cancellation prevents renewal but you usually keep access until the paid period ends.
Comparative recap
Summary of cancellation methods
This table compares common cancellation routes, who handles refunds, and what to expect about access after cancelling.
Quick comparison
| Method | Where to cancel | Refund handling | Access after cancel | Notes |
|---|---|---|---|---|
| Apple App Store | iPhone/iPad Subscriptions (Settings) | Apple handles refund requests | Access normally until end of billing period | Use Apple Support to request refunds |
| Google Play Store | Google Play Subscriptions | Google handles refund requests | Access normally until end of billing period | Request refunds via Google Play Help |
| JoyTunes website | Your JoyTunes account settings | JoyTunes processes refunds for direct purchases | Access normally until the paid period ends unless otherwise stated | Contact JoyTunes support for requests |
| Postal or email request | Mail or email JoyTunes customer service | Handled by JoyTunes; may take longer | Depends on request and account status | Include full transaction details and account email |
After cancelling
Next steps
Keep your confirmation of cancellation and a copy of your last receipt. Monitor your bank or card statement to ensure no further charges appear.
Useful links
- Apple: Cancel subscriptions
- Google Play: Cancel subscriptions
- JoyTunes / Simply Piano support
- New Zealand Government: Consumer Protection
Address
Postal address
Use the following US address for postal cancellation requests or correspondence. Include "Attn: Customer Service / Administration" and your account details.
Simply Piano, Attn: Customer Service / Administration, 620 Crumbaugh Rd 620, Georgetown, 40324‑9765, United States
Notes about mailing from New Zealand
Allow extra time for international mail and keep a tracked postage option if possible. Include clear identification of your account and a request for cancellation or refund as applicable.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.