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Cancellation service #1 in New Zealand
Guitartricks is an online guitar-teaching platform that provides video lessons, song tutorials and structured learning paths for players of all levels.
The service is US-based and offers access via its website and mobile apps (iOS App Store and Google Play).
Members receive Full Access content including lesson libraries, progress tracking and bookmarking tools.
Subscriptions can be monthly or annual, and a 14-day free trial is available for new sign-ups on the website.
When you cancel, your subscription will stop renewing at the next billing date.
You generally retain access to the paid content until the end of the current paid period.
Your account and saved data (bookmarks, progress) typically remain available unless you request deletion.
You can usually re-subscribe later and regain access under a new or returning subscription.
GuitarTricks cannot issue refunds for purchases made through Apple; Apple controls billing and refund decisions.
Contact Apple Support or use the App Store/App purchase report to request a refund from Apple.
The following plans and USD pricing are shown on GuitarTricks' website and in the App Store; NZD amounts vary by exchange rate and taxes.
Check live pricing on the NZ App Store or GuitarTricks site at time of purchase.
| Plan | Price (USD) | Period | Notes |
|---|---|---|---|
| Full Access (Website) | US$29.95/mo | Monthly | Same as Full Access membership |
| Full Access Annual (Website) | US$179/yr (~US$14.91/mo) | Annual | Full Access with annual billing |
| App Store Monthly (NZ App Store) | US$19.99/mo | Monthly | Full access via app subscription (USD displayed) |
| App Store Annual (NZ App Store) | US$179.99/yr | Annual | Full access via app subscription annual |
New Zealand consumers are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 for goods and services.
These laws provide remedies where digital services fail to meet reasonable expectations (for example, not as described or poor quality).
There is no automatic statutory right to a refund for change of mind on digital services unless the contract expressly provides a cooling-off period.
GuitarTricks' voluntary 60-day guarantee may be more generous than statutory entitlements.
Purchases made via the App Store are subject to Apple's policies; Apple may apply its own refund rules irrespective of NZ law.
A common error is trying to cancel an App Store or Google Play subscription through the GuitarTricks website.
App Store and Google Play subscriptions must be cancelled in the respective store; GuitarTricks cannot cancel those for you.
Some users miss the Google Play order ID or receipts, which delays refund requests or verification.
Always capture receipts and any cancellation confirmations to avoid disputes or delays.
The table below summarises ease of cancellation, refund eligibility and what you must do for each purchase method.
Use the method you originally used to subscribe to ensure the quickest resolution.
| Purchase Method | How to Cancel | Refund Eligibility | Action Required |
|---|---|---|---|
| Web (direct) | Account page → Cancel or contact support | 60-day money-back guarantee (full refund if within 60 days) | Log in, cancel membership; provide order receipt for refund |
| App Store (iOS) | iPhone/iPad Settings → Subscriptions → Guitar Tricks → Cancel | No refund from GuitarTricks; Apple handles refunds | Request refund via Apple Support or App Store purchase history |
| Google Play (Android) | Google Play app → Subscriptions → Guitar Lessons by GuitarTricks → Cancel | GuitarTricks may refund within 60 days; requires Google Play order ID | Cancel in Google Play, contact GuitarTricks with order ID for refund request |
Watch your bank or card statement for the final charge and to confirm no further renewals occur.
If an unexpected charge appears, gather receipts and contact support or your payment provider promptly.
Guitar Tricks Inc., 268 Bush St #4400, San Francisco, California 94104, United States.
Use the web support form or email/phone channels for cancellations rather than postal mail for faster handling.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.