Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Siriusxm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Siriusxm: Simple Process
What is Siriusxm
Service overview
SiriusXM is a satellite and streaming audio service offering music, talk, news and sports channels via apps, web and compatible devices.
It operates subscription plans that can be purchased directly from SiriusXM or through mobile app stores.
How it reaches New Zealand listeners
New Zealand customers typically access SiriusXM through the web app or mobile apps (iOS/Android) rather than satellite radio in cars.
Billing and support follow SiriusXM's global policies, though local consumer rights also apply in New Zealand.
How to cancel Siriusxm
Cancel if you purchased directly from SiriusXM (web)
- Sign in to your Online Account Center and go to the Subscriptions tab to cancel online.
- Alternatively call SiriusXM Listener Care at 866-635-8641 (US number) or use online chat via the help site.
- Official reference: siriusxm.com - manage or cancel.
Cancel if you subscribed via a mobile app store
- iOS App Store: cancel through your Apple ID subscription settings - removing the app does not cancel billing.
- Google Play (Android/Android TV): cancel via Google Play's subscription manager - uninstalling does not cancel billing.
- Note: cancellations via app stores follow the store's timing and refund rules; check the relevant account page.
What happens when you cancel
Access after cancellation
Cancellation generally stops future billing but access may continue until the end of your paid period depending on purchase method.
For app-store subscriptions, cancellation typically remains active until the billing cycle ends.
Account and data handling
Cancelling does not automatically delete your account; content access is removed per the subscription end date.
If you later re-subscribe, saved preferences or history may persist depending on SiriusXM's account policies.
Will I get a refund?
Refund rules for audio subscriptions
Monthly-billed audio plans: if you cancel within 7 days of the initial purchase, subscription ends immediately and you may get a pro-rata refund.
This 7-day grace period applies only to the initial purchase, not to later renewals. See the customer agreement for details.
Refund rules for non-monthly plans and products
Non-monthly plans (quarterly, semi-annual, annual): you may receive a pro-rata refund if you cancel within 30 days of the initial purchase or renewal.
Physical products from the SiriusXM Shop can be returned within 30 days of receipt; shipping is not refundable and an $8 return label fee applies.
Official references: Customer Agreement, Refund policy, Shop return policy.
Siriusxm plans and pricing
Typical plan categories
SiriusXM offers several plan types (audio streaming, vehicle packages, and subscriptions via third parties).
Pricing depends on promotion, billing frequency and purchase channel; use the account or store page for current NZ pricing.
Summary table
| Plan | Billing frequency | Price (NZD) | Notes |
|---|---|---|---|
| Audio (basic streaming) | Monthly / Annual | Varies | Sold directly or via app stores |
| Premium / Sports & Talk | Monthly / Annual | Varies | Promotions may change pricing |
| Vehicle / Receiver subscriptions | Monthly / Non-monthly | Varies | May include trial periods or activation fees |
Your consumer rights in New Zealand
Relevant NZ consumer protections
New Zealand consumers have protections under the Consumer Guarantees Act and the Fair Trading Act for goods and services.
These laws prohibit misleading conduct and require that services be carried out with reasonable care and skill.
Practical steps and remedies
If you believe a subscription or cancellation process was misleading or unfair, you can contact MBIE or Citizens Advice for guidance.
Keep records of communications and receipts; consider raising a dispute with your payment provider if unauthorised or incorrect charges occur.
Customer experiences
Common positive comments
Some users report good audio content and a straightforward streaming experience when billing and cancellations go as expected.
Direct web cancellations are reported to work for many customers without issue when using the Online Account Center.
Common negative feedback
Many reviews note difficulty cancelling, long agent interactions and retention attempts during cancellation calls.
Users frequently report unexpected renewals, problems obtaining refunds, or continued billing after cancellation. See Trustpilot feedback for examples: Trustpilot NZ.
Documentation checklist
What to gather before you cancel
- Account email or username used for the SiriusXM subscription.
- Order confirmation number, transaction date and payment method details.
- Device details if the subscription was activated on a specific radio or receiver.
- Screenshots or copies of any promotional offer terms tied to the subscription.
What to keep after cancellation
- Confirmation of cancellation (email or account message) and any refund correspondence.
- Billing statements showing charges you dispute and dates of contact with support.
Common mistakes
Assuming uninstalling cancels the subscription
Removing the app does not stop charges for subscriptions purchased via the App Store or Google Play.
Always cancel within the app store subscription settings or the SiriusXM Online Account Center as appropriate.
Missing the small refund windows
Many customers expect refunds outside SiriusXM's stated grace periods; monthly plans have a 7-day initial window and non-monthly plans a 30-day initial window.
Without meeting those conditions, the customer agreement generally disallows refunds, so act quickly if you want a pro-rata refund.
Comparative recap
How cancellation methods compare
The table below compares the common purchase channels, cancellation method and typical refund timing.
Quick reference table
| Purchase channel | How to cancel | Refund window (initial purchase) | Cancellation takes effect |
|---|---|---|---|
| Direct (SiriusXM web) | Online Account Center Subscriptions tab, phone 866-635-8641, or online chat | Monthly: 7 days; Non-monthly: 30 days | Often immediate or at period end depending on policy |
| Apple iOS App Store | Cancel via Apple ID subscription management (not by uninstalling) | Subject to Apple and SiriusXM policies; see account for specifics | Cancels at end of current billing period (typical) |
| Google Play (Android) | Cancel via Google Play subscription manager (not by uninstalling) | Subject to Google and SiriusXM policies; pro-rata rules may apply | Cancels at end of current billing period |
After cancelling
Confirmations and monitoring
Save the cancellation confirmation email or screenshot from your account as proof of cancellation.
Monitor your bank or card statements for one or two billing cycles to confirm no further charges occur.
Helpful links and next steps
- Manage or cancel service (SiriusXM)
- Refund policy (SiriusXM)
- Shop return policy (SiriusXM)
- Customer Agreement (SiriusXM)
- For NZ consumer advice, see MBIE and Citizens Advice Bureau resources for guidance on disputes and consumer law.
Address
Mailing address for returns or correspondence
Sirius XM Radio, P.O. Box 33174, Detroit, MI 48232, United States.
Preferred contact methods from New Zealand
Phone or online chat are the preferred methods for NZ customers since there is no dedicated NZ mailing address for cancellations.
Keep copies of all communications when contacting Listener Care to cancel or request refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.