Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smule service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smule: Easy Method
What is Smule
Overview
Smule is a social singing app that lets users sing solo or duet with others, apply studio-style audio effects, and share performances within a community.
How people use it
Users subscribe to unlock VIP features such as full song access and advanced audio effects. Subscriptions are managed through the app stores or Smule's website.
How to cancel Smule
Mobile - App Store (Apple / iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select Smule from the list and tap Cancel Subscription.
Mobile - Google Play (Android) and Web
- Google Play (Android): Open the Google Play Store app, sign into the correct Google account, go to Payments & subscriptions > Subscriptions, select Smule, then tap Cancel Subscription.
- Web (Smule.com): Log in at Smule.com, click your username, go to Account, find the Subscription section, click the Cancel button and confirm.
What happens when you cancel
Access and billing
Cancelling stops future auto-renewal but does not immediately remove access. Your subscription remains active until the end of the current billing period.
No prorated refunds are provided by Smule unless local law requires it or a specific exception applies.
Account and data
Your Smule account, profile and recorded performances remain associated with your account unless you delete the account separately.
Deleting an account is a separate action; cancelling a subscription does not delete your account data.
Will I get a refund?
Standard policy
- All subscription charges are non-refundable, including partially used periods.
- Cancellation prevents future charges but does not automatically produce a refund for the current period.
Exceptions and platform rules
- Google Play or Smule.com: Smule may grant a discretionary refund if requested within 14 days of the transaction and the VIP service has not been used in the app.
- App Store (iTunes): Smule cannot issue refunds for App Store purchases. You must request a refund from Apple via the iTunes/App Store "Report a Problem" process.
Smule plans and pricing
Overview of plans
Exact NZD pricing for Smule VIP plans was not available in the sources provided.
Prices can vary by platform and region; check the in-app purchase screen for current local pricing.
Where to check current NZ prices
Open Smule in the App Store or Google Play while signed into your New Zealand account to view local pricing.
Purchasing via Smule's site while in New Zealand may also show local currency rates.
| Plan | Billing period | Price (NZD) |
|---|---|---|
| VIP All Access / VIP | Varies (weekly, monthly, annual) | Varies |
Your consumer rights in New Zealand
Refund rights and limitations
- Smule offers a discretionary refund within 14 days for purchases made via Google Play or Smule.com only if the VIP service has not been used; this is a company policy exception, not a statutory right.
- App Store purchases must be handled through Apple’s refund mechanisms; Smule cannot process App Store refunds directly.
Auto-renewal and ongoing service
- Smule subscriptions are auto-renewing. You must cancel before the next billing period to avoid charges.
- After you cancel on the platform, the subscription remains active until the end of the billing cycle; Smule generally does not prorate refunds.
Customer experiences
Positive feedback
Some users praise Smule for its studio effects, community features and confidence-building value for singers.
Positive comments highlight improved singing and the app’s social aspects.
Negative experiences
Many users report issues with billing, difficult refunds, account suspensions, persistent bugs and slow or unsatisfactory support responses.
There are also complaints about harassment from fake or organised accounts and frustration with how reports are handled.
Documentation checklist
Essential information to have
- Account email or username used with Smule.
- Receipt or transaction date and amount (from App Store, Google Play, or Smule.com).
- Platform used to subscribe (Apple/iOS, Google Play/Android, or Smule.com).
Helpful supporting documents
- Screenshots of subscription status in the store or Smule account page.
- Any support ticket numbers or correspondence with Smule or the app store.
- Evidence of non-use if requesting a discretionary 14-day refund (for Google Play or Smule.com).
Common mistakes
Confusing which platform charged you
Users sometimes try to cancel within the Smule app when the subscription was purchased through the App Store or Google Play.
Always check the receipt or your app store subscriptions list to confirm where the charge originated.
Assuming cancellation equals refund
Canceling prevents future charges but does not automatically produce a refund for the current billing period.
For App Store purchases you must request refunds from Apple; for Google Play or Smule.com, act quickly and show that VIP was not used for a possible discretionary refund.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refund possibility |
|---|---|---|
| App Store (Apple / iOS) | Settings app → tap your name → Subscriptions → select Smule → Cancel Subscription | No refunds from Smule; request via Apple "Report a Problem" |
| Google Play (Android) | Google Play Store app → correct Google Account → Payments & subscriptions / Subscriptions → select Smule → Cancel Subscription | Possible discretionary refund within 14 days if VIP not used |
| Web (Smule.com) | Log in on Smule.com → click username → Account → Subscription → Cancel and confirm | Possible discretionary refund within 14 days if VIP not used |
Best action per platform
Cancel in the platform where you purchased to stop auto-renewal and retain access until the period ends.
For refund requests follow the platform-specific processes: Apple via Report a Problem; Google Play or Smule.com via Smule support with evidence.
After cancelling
If you need a refund or dispute a charge
- App Store purchases: request a refund from Apple at Report a Problem (Apple).
- Google Play or Smule.com purchases: contact Smule support promptly and provide transaction details to request the discretionary 14-day refund.
Useful links
- Smule Support - account, billing, and contact options.
- Google Play Subscriptions - manage and cancel Android subscriptions.
- Smule.com - log in to manage your web subscription.
Address
Company address
Smule, Inc., 139 Townsend Street, Suite 300, San Francisco, CA 94107, United States.
How to contact support by mail or online
You can send post to the above US address or use Smule’s online support portal for faster handling.
For App Store refunds use Apple’s process; for Google Play or Smule.com billing issues contact Smule Support at support.smule.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.