Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Soundcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Soundcloud: Easy Method
What is Soundcloud
Service overview
SoundCloud is an online audio distribution platform and music streaming service that lets creators upload, promote and share audio.
Listeners can stream tracks, follow artists and access paid plans for ad-free listening or creator tools.
Subscription types
SoundCloud offers listener plans (e.g. SoundCloud Go/Go+) and creator plans (Pro, Pro Unlimited / Artist subscriptions).
Plans can be bought via the SoundCloud website or through third-party stores (Apple App Store or Google Play) depending on device.
How to cancel Soundcloud
Cancel when purchased via App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions; or open the App Store, tap your profile and choose Subscriptions.
- Find the SoundCloud subscription and tap Cancel Subscription. Follow Apple's prompts to confirm.
- Apple handles billing and refunds for in‑app purchases; you must use Apple Support for refunds.
Cancel when purchased via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the SoundCloud subscription and tap Cancel subscription. Confirm the cancellation.
- Google Play manages billing and refund requests for subscriptions bought through its store.
Cancel when purchased via SoundCloud website (web)
- Sign in at soundcloud.com and go to your Settings → Subscriptions (or the Subscriptions tab).
- Click Edit or Cancel beside your plan and follow the on‑screen steps to cancel.
- For web purchases you can also contact SoundCloud support via the Help Center for assistance.
Written cancellation and EU withdrawal
- Under EU rules, buyers have a 14‑day right of withdrawal via email/letter/fax; SoundCloud accepts written withdrawal requests per its terms.
- If you prefer a written request, include account details and send to SoundCloud’s corporate address (see Address section).
What happens when you cancel
Access after cancellation
When you cancel a subscription, it typically remains active until the end of the current paid billing cycle.
You will retain plan features until that expiry date, after which the account reverts to the free tier unless renewed.
Account data and content
Cancelling a paid plan does not automatically delete your SoundCloud account or uploaded tracks.
If you delete or are terminated, recovery may be difficult; keep local backups of your uploads and metadata.
Will I get a refund?
30‑day money‑back guarantee (web first‑time Pro)
SoundCloud offers a 30‑day money‑back guarantee for first‑time Pro purchases made on the website.
To request that refund, cancel and use the website's Edit/Refund option or contact support within 30 days.
Third‑party store purchases and other refund rules
- Purchases via the App Store or Google Play are subject to the store's refund policies; contact Apple or Google for refunds.
- EU customers have a 14‑day right of withdrawal without giving a reason; this is separate from the 30‑day web guarantee.
- If SoundCloud suspends or terminates an account for user breach, refunds for the unused period are generally not provided.
- If termination is for other reasons, refunds may be granted at SoundCloud’s discretion.
Soundcloud plans and pricing
Common plans (historical NZ pricing)
Below are example plans and historical New Zealand dollar prices from earlier SoundCloud listings.
Current pricing may vary and is displayed in USD on official channels; check SoundCloud for up‑to‑date rates.
| Plan | Price (NZD) | Billing period | Notes |
|---|---|---|---|
| SoundCloud Go | NZ$12.99 | Monthly | Ad‑free listening, offline access; historical 2016 figure |
| SoundCloud Go+ | NZ$17.99 | Monthly | Includes App Store surcharge; historical 2016 figure |
Price accuracy
These NZD figures are historical and may be outdated. Official pricing is shown in USD on SoundCloud’s site.
For the current cost in New Zealand, sign in to SoundCloud or check your app store for local pricing.
Your consumer rights in New Zealand
Relevant NZ laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act for goods and services.
These laws provide remedies for faulty or misleading services and may apply to digital subscriptions in certain cases.
Practical steps and remedies
- Keep evidence (receipts, dates, screenshots) if service quality or cancellation processes are poor.
- If you suspect misleading conduct or unfair terms, you may complain to the Commerce Commission or seek advice from Consumer NZ.
- EU withdrawal rights do not generally apply in New Zealand; rely on local consumer protections for disputes.
Customer experiences
Positive feedback
Some users report fast, respectful responses for account security issues and prompt removal of unauthorized profiles.
Quick resolution in those cases is cited as a strength by a portion of reviewers.
Common complaints
- Difficulty cancelling subscriptions - missing Edit/cancel buttons or unclear pathways.
- Slow or ineffective customer support, reliance on automated agents, and long wait times for humans.
- Distribution and monetization problems, content rejections or delays, and account lockouts with poor recovery options.
Documentation checklist
Essential account information
- SoundCloud account email and username.
- Subscription plan name and start date.
- Receipts or order confirmations (SoundCloud, Apple, or Google Play).
Supporting evidence
- Screenshots of subscription page, billing entries and any error messages.
- Transaction IDs or order numbers from your bank, Apple or Google receipts.
- Copies of correspondence with SoundCloud, timestamps and support ticket numbers.
Common mistakes
Attempting to cancel via the wrong channel
Many users try to cancel on SoundCloud’s website even though the subscription was bought through Apple or Google.
If you purchased through a third‑party store, cancellation and refunds must follow that store’s process.
Deleting the app or not keeping proof
Deleting the SoundCloud app does not cancel a subscription; the subscription continues to renew unless properly cancelled.
Not saving receipts, order IDs or screenshots makes disputes and refund requests harder to resolve.
Comparative recap
Quick comparison table
| Purchase method | Where to cancel | Refund eligibility | Key notes |
|---|---|---|---|
| Apple App Store (iOS) | Apple Subscriptions (iPhone Settings / App Store) | Subject to Apple refund policy | Apple handles billing and refunds; use Apple Support for issues |
| Google Play (Android) | Google Play → Subscriptions | Subject to Google Play refund policy | Cancel in Google Play; refunds via Google Play support |
| SoundCloud website (web) | SoundCloud Settings → Subscriptions tab | 30‑day money‑back for first‑time Pro purchases | Cancel via the Subscriptions tab; contact SoundCloud for web refunds |
Decision tips
If you need a refund, check where you bought the plan first - refund rules differ by channel.
For recurring billing problems or poor service, gather evidence and use NZ consumer bodies if necessary.
After cancelling
What to check immediately
- Confirm cancellation receipt or on‑screen confirmation and keep a screenshot.
- Check the expiry date of your current period and verify billing has stopped on your statement.
Useful links
- SoundCloud Help Center
- SoundCloud Terms of Use
- Apple: manage subscriptions
- Google Play: cancel subscriptions
- Consumer NZ
- Commerce Commission (NZ)
Address
Corporate address for written notices
SoundCloud's international corporate address (for written correspondence) is:
SoundCloud, Rheinsberger Straße 76 - 77, 10115 Berlin, Germany.
What to include in a written cancellation
- Your full name, account email, username and a clear statement that you wish to cancel the subscription.
- Order or transaction IDs, purchase date and your preferred refund outcome if applicable.
- Sign and date the letter; keep a copy and use tracked post if sending by mail.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.