Cancel Soundstripe: Easy Method

What is Soundstripe

Service overview

Soundstripe is a subscription service that provides royalty-free music, stems and sound effects for creators and businesses.

Plans vary by features such as number of YouTube channels covered, stems availability and inclusion of video assets.

How it is typically used

Creators use Soundstripe for background music, scoring and content licensing across platforms like YouTube and social media.

Soundstripe also offers search tools and integrations to help find and manage tracks in production workflows.

How to cancel Soundstripe

Cancel via the web (direct account)

• Sign in to your Soundstripe account and go to the subscription or billing page.
• Choose the option to cancel your subscription and follow the on-screen prompts.
• Alternatively, email help@soundstripe.com requesting cancellation.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, you must cancel through that platform’s subscription settings.
• Soundstripe cannot cancel App Store or Google Play subscriptions for you; use your device’s account settings.

What happens when you cancel

Access and renewal

After cancelling, you will typically retain access until the end of your current billing period.

Automatic renewals will stop at the end of that period unless a platform-specific rule applies.

Account data and downloads

Downloaded content generally remains licensed for use per your plan’s terms, subject to the license rules at the time of download.

Your account information and history may be retained according to Soundstripe’s data and privacy policies.

Will I get a refund?

General refund policy

Soundstripe’s policy: no refunds for fees already paid once the initial 30 days have passed or if content has been downloaded.

No prorated refunds are provided for mid-term cancellations under the standard policy.

Exceptions and additional notes

• Refunds may be considered within the first 30 days only if no content has been downloaded; refunds are at Soundstripe’s discretion.
• If you subscribed via Apple or Google Play, their refund and cancellation rules apply and Soundstripe’s direct refund policy does not.
• Some third-party chargeback services note refunds might be possible if a service was not delivered, but this is not a formal guarantee.

Soundstripe plans and pricing

Overview of available plans

Below are estimated New Zealand dollar (NZD) amounts based on a USD→NZD mid-market rate.

Actual billed amounts may vary due to your payment provider’s exchange rate and fees.

Price table (approximate)

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) implications

New Zealand’s Consumer Guarantees Act may offer protections beyond a provider’s stated refund policy.

If services are not supplied with reasonable care and skill, or do not meet reasonable expectations, the CGA can apply.

Remedies and next steps

• Possible remedies include a repair, replacement, price reduction or refund depending on the issue.
• If you believe CGA rights apply, contact Soundstripe first and keep records of communications and evidence.
• For unresolved disputes, consider contacting Citizens Advice Bureau or the Commerce Commission for guidance.

Customer experiences

Positive themes

• Many users report fast, responsive customer service and quick resolutions in some cases.
• Users praise a high-quality and varied music catalog, stems availability and useful search tools.

Negative themes

• Some customers report ongoing automatic charges or token-related issues after cancellation.
• There are reports of tracks flagged as not royalty-free and mixed experiences with customer support.
• Complaints also include perceived upselling and a music selection that some find generic.

Documentation checklist

What to collect before contacting support

• Account email and username used to subscribe to Soundstripe.
• Subscription receipts, billing dates and payment method details.
• Screenshots of your subscription page showing active plan and renewal date.

Evidence for refunds or disputes

• If requesting a refund, keep evidence that no content was downloaded (if applicable).
• Save all correspondence with support and any transaction IDs from Apple/Google if used.

Common mistakes

Not cancelling in the correct place

Example: Cancelling on the Soundstripe website when you subscribed via Apple or Google Play.

Result: The subscription continues to be billed by the platform until you cancel there.

Assuming automatic refunds or prorating

Example: Expecting a prorated refund after cancelling mid-term without checking policy details.

Result: Soundstripe does not provide prorated refunds; check the 30-day/no-download exception instead.

Comparative recap

Quick comparison table

After cancelling

Confirm cancellation and keep records

• Save any confirmation emails or screenshots showing cancellation confirmation.
• Monitor your card or payment method for any unexpected charges after cancellation.

Helpful links and further steps

• Soundstripe main site
• Email Soundstripe support
• New Zealand Consumer Protection (official)
• Commerce Commission NZ

Address

Registered correspondence address

Soundstripe Inc., 604 Gallatin Ave., Suite 300, Nashville, Tennessee 37206, United States.

Notes about local presence

No separate New Zealand postal address was located for cancellation or correspondence.

If you need formal written correspondence, send it to the US address above and retain proof of posting.