Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Splice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Splice: Easy Method
What is Splice
Overview
Splice is a cloud-based music production service offering sample libraries, plugin rent-to-own, and collaboration tools for producers.
It provides subscription plans that include monthly sample credits, access to Splice INSTRUMENT presets, and plugin rental options.
Who uses it
Users range from hobbyist producers to professional musicians who need samples, presets, and plugin access without large upfront costs.
Splice integrates with major DAWs and offers tools for backing up projects and managing samples.
How to cancel Splice
Cancel on the Web
- Sign in on splice.com and go to your Plans page.
- Click "cancel subscription" - your subscription stays active until the end of the billing period.
- Note: remaining credits expire 28 days after the final billing period; re-subscribing within that window restores access to those credits.
- More details: Splice web cancellation support.
Cancel via Apple App Store (iOS)
- Open Settings on your iOS device and go to Subscriptions to cancel the Splice subscription.
- Splice cannot cancel App Store subscriptions for you; cancel at least 24 hours before renewal to avoid being charged.
- More details: Apple / Splice app support.
Cancel via Google Play Store
- Open Google Play, go to Subscriptions, and cancel your Splice subscription from there.
- Cancel at least 24 hours before renewal to prevent the next charge.
- More details: Google Play / Splice app support.
What happens when you cancel
Access and credits
Your subscription will remain active until the end of the current billing period.
Any unused sample credits expire 28 days after the final billing period unless you re-subscribe within that window.
Data and project files
Files you downloaded while subscribed typically remain on your local drives, but some plugin or authorization features may require an active subscription.
Splice project backups in the cloud may become read-only or limited depending on your plan and subscription status.
Renewal and re-subscription
If you re-subscribe within the credit-grace period, previously unused credits are normally restored.
If the grace period passes, credits and certain plan benefits may be lost and require repurchase.
Will I get a refund?
Web purchase refund policy
- Refund requests for web subscriptions: within 20 days for weekly/monthly plans and within 60 days for yearly plans.
- These web-only refund windows apply to purchases made through Splice's website, not through app stores.
- Details: Splice refund policy.
Apple App Store and Google Play refunds
- Apple App Store purchases: request refunds directly from Apple; Splice cannot process these refunds.
- Google Play: Google typically handles refunds within their ~48-hour window; beyond that, contact Splice via their support/contact channels.
- More info: App-store refund guidance.
Money-Back Guarantee and exceptions
If a Money-Back Guarantee was shown at checkout, you may be eligible for a web refund within 30 days of initial purchase.
This guarantee does not apply to app-store purchases or renewals after the 30-day window. See: Splice Money-Back Guarantee.
Splice plans and pricing
Pricing table
| Plan | Price (approx. NZD) | Period | Features |
|---|---|---|---|
| Sounds+ (100 credits) | approx. NZ$21.18/month | Monthly | 100 sample download credits per month |
| Creator (200 credits, after first month) | approx. NZ$32.58/month | Monthly | 200 credits/month, includes Splice INSTRUMENT & bonuses |
| Creator+ (500 credits) | approx. NZ$65.18/month | Monthly | 500 credits/month, full access |
| INSTRUMENT only | approx. NZ$21.18/month | Monthly | Unlimited access to Splice INSTRUMENT presets |
Pricing notes
Official prices are listed in USD on Splice; NZD amounts above are approximate based on an estimated exchange rate.
Actual billed amounts may vary due to your bank, card provider, or Apple/Google currency conversion fees.
Your consumer rights in New Zealand
Cooling-off and statutory rights
Under New Zealand consumer law (eg, Consumer Guarantees Act and ecommerce rules), you may have a cooling-off period for digital purchases commonly around 14 days.
Statutory rights may override or supplement Splice's stated refund windows; Splice's 20/60 day policy does not necessarily remove legal rights.
Where to get official advice
- For detailed, authoritative guidance, contact the Commerce Commission or Citizens Advice Bureau in New Zealand.
- See consumer help: New Zealand Consumer Protection and Citizens Advice Bureau NZ.
Customer experiences
Positive feedback
- Users praise the large, high-quality sample library and useful search/filter tools.
- The rent-to-own plugin model and fast, responsive customer service are frequently appreciated.
Negative feedback
- Complaints include losing access to credits after cancelling and short credit expiry windows.
- Users report glitches with plugin authorisations, DAW playback discrepancies, and mobile/Mac installation issues.
Documentation checklist
What to gather before cancelling
- Account email and password used for Splice login.
- Proof of purchase or billing receipts (web, Apple, or Google Play transaction records).
- List of remaining credits and subscription renewal date.
What to have when seeking a refund
- Record of the purchase date and plan type (weekly/monthly/yearly).
- Any error messages, support tickets, or correspondence related to the issue.
- Screenshot of Money-Back Guarantee at checkout, if applicable.
Common mistakes
Canceling in the wrong place
Many users try to cancel via Splice web for app-store subscriptions; Apple and Google Play subscriptions must be cancelled through those stores.
If you bought via the App Store or Google Play, Splice cannot cancel those on your behalf.
Missing refund windows and credit timings
Waiting until after the web refund window (20/60 days) or Apple/Google refund windows can forfeit refund eligibility.
Not noticing the 28-day post-cancellation credit expiry can lead to perceived lost value after cancelling.
Comparative recap
Quick comparison
| Aspect | Web | Apple App Store (iOS) | Google Play |
|---|---|---|---|
| How to cancel | Plans page → "cancel subscription" | Subscriptions in device Settings | Subscriptions in Google Play app |
| Refunds | 20 days (weekly/monthly), 60 days (yearly) - web only | Request from Apple directly | Google handles within ~48 hours; otherwise contact Splice |
| Credit expiry after final billing | Credits expire 28 days after end of final billing period | Same service effect but refunds handled by Apple | Same service effect but refunds handled by Google |
| Recommended cancel timing | Anytime before billing period ends; re-subscribe within 28 days to restore credits | At least 24 hours before renewal | At least 24 hours before renewal |
Takeaway
Cancel via the store you used to purchase. For web purchases, use Splice's Plans page; for app-store purchases, use Apple/Google settings.
Act early to preserve refund eligibility and remaining credits where possible.
After cancelling
Follow-up actions
Save receipts and screenshots of your cancellation confirmation for records and any refund requests.
Check your local downloads and plugin authorisations to ensure continued access to files you need.
Helpful links
- How to cancel on the web
- Splice refund policy
- Money-Back Guarantee details
- App store unsubscribe help
- New Zealand consumer protection
Address
Official corporate address
Distributed Creation Inc., 114 Fifth Avenue, 12th Floor, New York, New York 10011, United States.
Local address information
Splice does not list a dedicated New Zealand postal address for cancellations or notices in its public materials.
For statutory notices or legal queries from New Zealand, consult Splice's Terms of Use and consider seeking local consumer advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.