Cancel TRACKLIB online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tracklib service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tracklib: Easy Method
What is Tracklib
Service overview
Tracklib is a music sampling platform that provides licensed tracks, a sample library and subscription plans for producers and creators.
The service allows users to browse, download and license original recordings for use in new productions under Tracklib's licensing system.
How it is delivered
Tracklib is available via its website and a mobile app. Subscriptions and purchases can be managed online or via the App Store for iOS app purchases.
Licenses and downloads are digital goods delivered instantly after purchase or approval; some features require an active subscription.
How to cancel Tracklib
Cancel via the Tracklib website (recommended)
- Sign in at the Tracklib website and go to your Settings or Account page.
- Find the subscription or billing section and select Cancel subscription.
- Confirm cancellation when prompted; you should receive a confirmation email.
Cancel via the App Store (iOS)
- If you subscribed through the Tracklib Mobile App on iOS, cancel via your Apple ID subscriptions in the App Store.
- Open the App Store > tap your profile > Subscriptions > find Tracklib > Cancel. Tracklib refers App Store billing and cancellation to Apple.
What happens when you cancel
Access and billing
After cancellation you keep access to paid features until the end of the current billing period.
Your subscription will not renew after that date and you will be downgraded to a free or basic tier if available.
Content, credits and licenses
Unused credits, saved tracks or collections may be lost after downgrade or at the end of the billing period.
Licenses you already obtained remain active and valid even after you cancel, and you may still license songs you previously downloaded.
Will I get a refund?
14-day cooling-off period (unused)
Tracklib offers a 14-day cooling-off refund window for subscriptions if you cancel within 14 days of the plan start and have not used the service.
Use means actions such as downloading content or switching from a free trial; once used, the right to a cooling-off refund is typically lost.
Other refund situations and limits
- Refunds may be granted for billing errors: if you were charged despite cancelling, if your plan never activated, or if the wrong amount was charged.
- Downloads and licenses are non-refundable unless they are faulty or defective.
- App Store purchases are billed by Apple; Tracklib cannot process refunds for App Store charges - request refunds via Apple.
Tracklib plans and pricing
Available plans (NZ pricing from App Store listing)
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Premium Monthly | NZ$29.99 | Monthly | Access to full subscription; sample and sound library via mobile app |
| Go Monthly | NZ$9.99 | Monthly | Possibly entry-level subscription to access beats/samples |
| Go Yearly | NZ$129.99 | Annual | Yearly equivalent of Go Monthly plan |
Pricing notes
The official Tracklib website lists USD pricing only; local NZD totals may be calculated at checkout or shown in the App Store listing.
App Store prices and billing follow Apple’s regional pricing and tax rules.
Your consumer rights in New Zealand
Cooling-off and digital goods
Under New Zealand law you have a 14-day cooling-off right for digital purchases if the service has not been used.
This aligns with Tracklib's 14-day refund window for unused services; once you use the service the cooling-off right may be lost.
Non-faulty digital content and platform rules
Tracklib may treat non-faulty digital goods (for example, licenses and downloads) as non-refundable if this was disclosed upfront, which is generally permissible under NZ law.
App Store and Google Play purchases are handled by the platform; you may have additional recourse through those platforms' refund processes.
Customer experiences
Common concerns reported
Some users report difficulty obtaining refunds, losing credits after pausing or cancelling subscriptions, and unexpected billing behaviour.
Complaints also include slow or unhelpful customer service responses and issues with license validity or status changes.
Positive or neutral feedback
Other users find cancellation straightforward when done via the website Settings page and confirm receipt of cancellation emails.
Licenses that have been issued remain valid after cancellation, which users relying on granted licenses find reassuring.
Documentation checklist
What to gather before contacting support
- Account email and username used for Tracklib.
- Subscription confirmation email and cancellation confirmation (if received).
- Payment records, billing date and last charged amount.
- Screenshots of your subscription page, receipts and any error messages.
- Details of any downloads or licenses obtained (track IDs, dates).
- If purchased via App Store, include your Apple receipt and subscription details.
Why documentation helps
Clear records speed up investigations for refunds, billing corrections or license disputes.
Provide timestamps and supporting screenshots to help Tracklib or Apple verify your claim quickly.
Common mistakes
Canceling in the wrong place
Users often try to cancel via the app but their subscription was billed through the website (or vice versa), leading to confusion.
Always check whether the subscription was processed by Tracklib directly or by Apple (App Store) before cancelling.
Assuming credits or licenses are refundable
Many users expect unused credits or downloaded licenses to be refunded; Tracklib’s policy typically treats those as non-refundable unless faulty.
Check the 14-day unused window and avoid downloading or using content if you intend to request a refund.
Timing and trial misunderstandings
Starting to use the service during a free trial can void the cooling-off right; some users report unexpected charges near the end of trials.
Review billing dates and trial terms to avoid accidental renewals or loss of refund eligibility.
Comparative recap
At-a-glance comparison
| Topic | Web (Tracklib website) | Mobile App (App Store) |
|---|---|---|
| How to cancel | Cancel via Settings on Tracklib website; receive confirmation email. | Cancel via Apple ID Subscriptions in the App Store; Tracklib refers to Apple. |
| Refunds | 14-day refund if unused; refunds for billing errors; downloads/licenses non-refundable unless faulty. | Refunds handled by Apple; request via Apple support or App Store purchase history. |
| Access after cancel | Access until end of billing period; credits may be lost thereafter; licenses remain valid. | Same access rules apply, but billing and refund resolution go through Apple. |
Key takeaway
If you subscribed on the web, manage cancellations and refund requests through your Tracklib account.
If you subscribed via the App Store, use Apple’s subscription and refund tools - Tracklib cannot directly refund App Store charges.
After cancelling
Next steps
Keep your cancellation confirmation email and check your account after the current billing period ends for changes to credits and access.
If you need a refund for an eligible case, submit the required documentation promptly (within 14 days if unused).
Helpful links
- Tracklib homepage
- Apple Support (App Store refunds & subscriptions)
- Google Play Support (if applicable)
- Tracklib Privacy & Terms (check billing and refund terms)
Address
Company postal address
Tracklib Holdings AB
Långholmsgatan 34, 117 33 Stockholm, Sweden
Notes
Tracklib does not appear to have a local postal address in New Zealand; cancellation is handled online via your account Settings page.
For App Store subscriptions, contact Apple directly for billing or refund support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.