Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tune My Music service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tune My Music: Easy Method
What is Tune My Music
Service overview
Tune My Music is a digital service that helps you transfer and manage music between streaming platforms and accounts.
The service focuses on ease of use, speed, and moving large libraries between providers.
Supported platforms
Tune supports transfers involving major platforms and offers web and mobile access for account management.
Subscriptions can be purchased through Tune’s website/app or through platform stores (Apple App Store, Google Play).
How to cancel Tune My Music
Cancel via Apple App Store
- Open Settings on your iPhone/iPad, tap your Apple ID, then Subscriptions.
- Find Tune My Music and choose Cancel Subscription. Tune cannot cancel App Store subscriptions for you.
- You will retain access until the end of the paid subscription period.
- See Tune’s terms: tune.date/terms.
Cancel via Google Play
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Tune My Music and Cancel subscription. Tune cannot cancel Google Play subscriptions for you.
- Access continues until the subscription period ends.
- See Tune’s terms: tune.date/terms.
Cancel via Tune website or app (internal purchase)
- Sign in to Tune My Music, go to Settings, then Subscriptions or Billing.
- Follow the cancel link or button to stop renewal. Access remains until the end of your current billing cycle.
- Confirm cancellation by checking your account settings or confirmation email.
- See Tune’s terms: tune.date/terms.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not usually terminate access immediately.
You will typically keep full access until the end of the paid subscription period.
Data, playlists and account state
Your account and any stored transfer history usually remain available after cancellation.
Some users have reported unintended playlist changes during use; check playlists after transfers and keep backups where possible.
Will I get a refund?
General refund policy
Tune’s stated policy is that purchases are generally final and non-refundable, with no credits for partially used periods.
This applies to purchases made on Tune’s web/app and to virtual items unless local law requires otherwise.
Exceptions and platform refunds
- Local laws (for example New Zealand consumer law) may entitle you to a refund or cooling-off in certain circumstances.
- For purchases made via Apple or Google, you must request refunds from those platforms; Tune cannot issue refunds for external purchases.
- Virtual items are described as non-refundable by Tune; check platform dispute channels if needed.
Tune My Music plans and pricing
Pricing overview
No definitive NZD pricing for Tune My Music was found for 2024/2025 in the available data.
The only publicly listed price is shown as $2 / Month (annually billed) and appears to be in USD, not NZD.
Notes about NZ pricing
Prices may vary by country and store. If you bought through Apple/Google, the platform will show local currency and taxes.
Always check the billing screen or receipt for the exact local charge.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Publicly listed price | $2 / Month (appears in USD) | Annually billed (as listed) | Likely USD; no confirmed NZD price available |
| Other plans | Varies | Varies | Pricing may differ by store and region |
Your consumer rights in New Zealand
Cooling-off and refunds under NZ law
New Zealand consumer law may provide a cooling-off period (often 14 days) for online non-physical goods unless the service was fully performed with your consent.
This legal right can override a supplier’s “all sales final” wording in certain circumstances.
Filing complaints and seeking remedies
- If you are charged after cancellation or service was not provided, consider contacting the Commerce Commission or Consumer NZ for guidance.
- You can also use platform dispute/resolution processes (Apple/Google) for transactions made through those stores.
Customer experiences
Positive feedback
- Many users praise Tune for fast transfers, ease of use, and handling of large libraries (examples mention thousands of songs moved quickly).
- Customer support has been commended for resolving double payments and assisting with account issues.
- See examples: Trustpilot NZ reviews.
Common complaints
- Some customers report problems cancelling subscriptions and continuing charges despite cancellation attempts.
- Complaints include difficulty obtaining refunds and occasional unintended changes to playlists (descriptions or visibility).
- See examples: Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email or username used with Tune My Music.
- Proof of purchase or receipt showing date, amount, and purchase platform.
- Subscription confirmation or screenshots of your subscription page.
What to include if requesting support or dispute
- Details of attempted cancellations (dates, steps taken).
- Screenshots of billing charges and any confirmation emails.
- Reference to relevant terms: tune.date/terms.
Common mistakes
Cancellation mistakes
Attempting to cancel via Tune when the subscription was bought through Apple or Google is a frequent error.
If you purchased via a platform store, you must cancel through that store to stop future charges.
Subscription misunderstandings
Assuming “cancel anytime” guarantees a refund is another common misunderstanding.
Tune’s policy generally disallows refunds, though local consumer law or platform policies may allow exceptions.
Comparative recap
Quick comparison
The table below summarises how cancellations and refunds differ by purchase method.
Key takeaways
If you bought through Apple/Google, use their account settings and refund processes.
If you bought directly, cancel in Tune’s Settings and gather documentation if you need to dispute charges.
| Aspect | Web / App purchase (direct) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Cancel in Tune My Music > Settings | Cancel via Apple ID > Subscriptions | Cancel via Google Play > Subscriptions |
| Refund requests | Generally no refunds; exceptions per local law | Request refund from Apple | Request refund from Google |
| Access after cancel | Access until end of billing period | Access until end of billing period | Access until end of billing period |
| Who can cancel for you | Tune (for direct purchases) | Only you via Apple account | Only you via Google account |
After cancelling
What to check next
- Confirm cancellation in your Tune account or in the App Store/Google Play subscription page.
- Keep screenshots or emails as proof of cancellation and last billing date.
Helpful links and contacts
- Tune terms and support: tune.date/terms.
- Apple support for subscriptions: support.apple.com.
- Google Play subscriptions support: support.google.com/googleplay.
Address
Registered contact
Fine Tuned Music Limited (trading as Tune My Music) care of Fine Tuned.
Company address
Care of Fine Tuned, 2 Airborne Road, Rosedale, Auckland, 0632, New Zealand.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.