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Cancellation service #1 in New Zealand
Cancel Ultimate Guitar: Easy Method
What is Ultimate Guitar
Overview
Ultimate Guitar is an online service and app that provides a large library of guitar tabs, chords, notation tools and learning features.
It offers a free tier and paid "Pro" subscriptions that add notation, transposition, rehearsal tools and access to courses and sing features.
Main features
Features include a searchable tab database, auto-scroll, transposition, and interactive rehearsal tools useful for practice and bands.
Premium plans bundle Ultimate Guitar Pro content, courses and vocal features for enhanced learning and playback.
How to cancel Ultimate Guitar
Cancel via the web
Follow these steps if you subscribed on Ultimate Guitar's website or want to turn off auto-renewal from the account.
- Log in to your Ultimate Guitar account.
- Go to Settings → Account → Subscription.
- Select "Manage subscription" and turn off auto-renewal.
Cancel on Android (Google Play) and iOS (App Store)
If you subscribed through Google Play, cancel in the Google Play Store app; Ultimate Guitar cannot cancel Google Play subscriptions for you.
- Open Google Play Store app → Profile icon → Payments & subscriptions → Subscriptions.
- Select Ultimate Guitar → Cancel subscription.
If you subscribed via Apple App Store you must cancel via Apple; Ultimate Guitar cannot process App Store cancellations.
- Open Apple App Store → Tap your profile → Subscriptions → Select Ultimate Guitar → Cancel.
What happens when you cancel
Access after cancellation
Cancelling typically stops future automatic renewals but does not always remove access immediately.
Access to premium features usually continues until the end of your paid billing period.
Renewals and account data
Auto-renewal is turned off when you cancel a subscription via the correct platform or account setting.
Your account, saved tabs and settings generally remain available unless you request account deletion.
Will I get a refund?
Official policy
Ultimate Guitar does not issue automatic refunds; cancellation does not guarantee a refund.
Users are directed to contact support by email at [email protected] to request refunds.
Exceptions and user reports
Some users report refunds being refused, including during free trials; others report partial or full refunds after escalation.
There are cases where escalation (for example via consumer dispute networks) resulted in a full refund, but outcomes vary by situation.
Ultimate Guitar plans and pricing
Price summary
Prices below are estimates converted to NZD and may vary by platform and regional pricing.
Exact charges depend on Apple/Google regional pricing and current exchange rates.
Plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Ultimate Guitar Pro (monthly) | NZ$17.10 / month | Monthly | Unlimited access to premium content (Pro + Courses + Sing) |
| Ultimate Guitar Pro (yearly) | NZ$102.00 / year | Annual | Unlimited access to premium content (Pro + Courses + Sing) |
Your consumer rights in New Zealand
Cooling-off and disclosure requirements
Under New Zealand consumer law, sellers must clearly disclose non-refundable or "no cooling-off" terms for digital subscriptions.
If such disclosures were not made clearly at purchase, you may have grounds for a refund or remedy under consumer law.
When Terms of Service may not override law
Businesses sometimes rely on their Terms of Service to refuse refunds; however, TOS cannot override statutory consumer rights.
If a refund or cancellation denial seems unfair, consider contacting Consumer Protection or escalating via your payment provider.
Customer experiences
Positive feedback
- Many users praise the vast tab library, transposition and notation tools that aid learning and rehearsal.
- Some users report prompt and helpful support for account issues and restored memberships.
Negative feedback
- Common complaints include aggressive upselling, difficulty cancelling (especially free trials), and disputed charges.
- Several users report being charged after cancellation, receiving no refund, or experiencing poor customer support response.
New Zealand-specific reports
There are NZ reports of being charged despite earlier cancellations and having refunds refused citing the TOS.
Outcomes vary; some consumers achieved refunds only after persistence or escalation through external channels.
Documentation checklist
What to collect
- Account email and username used for the subscription.
- Order confirmation or receipt (Apple/Google/website) showing the charge.
- Screenshots of subscription pages, cancellation screens and any error messages.
How to present your case
- Prepare dates of subscription, cancellation attempts and the exact amount charged.
- Keep copies of all correspondence with Ultimate Guitar support and any payment-provider responses.
Common mistakes
Typical error examples
One frequent mistake is assuming cancelling in the app will cancel an App Store or Google Play subscription; platform subscriptions must be cancelled in those stores.
Another is not saving receipts or screenshots when cancelling, which makes disputes harder to prove.
How to avoid problems
Always confirm cancellation by checking your subscription status in the platform (web, Google Play, App Store) and save a screenshot.
If you expect a refund, request it in writing to [email protected] and keep copies of all replies.
Comparative recap
Quick summary
This table contrasts cancellation steps and typical refund likelihood by platform to help you act quickly.
Key differences
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web | Account Settings → Subscription → Manage subscription → Turn off auto-renewal | Low to variable | Contact support by email for refund requests; refunds are not automatic. |
| Android (Google Play) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Depends on Google/UG response | Google handles billing; refunds may involve Google Play support. |
| iOS (App Store) | Apple App Store → Profile → Subscriptions → Select Ultimate Guitar → Cancel | Depends on Apple policy | Ultimate Guitar cannot cancel App Store purchases; contact Apple for refunds. |
After cancelling
Next steps to check
- Confirm subscription status shows "Cancelled" or no auto-renewal in the same platform you used to subscribe.
- Save any confirmation or screenshots and monitor your card or bank statement for further charges.
Where to get help
- Ultimate Guitar support email: [email protected]
- Google Play subscriptions help: Google Play - Manage subscriptions
- Apple subscriptions help: Apple - Cancel subscriptions
- Consumer guidance (New Zealand): Consumer Protection (NZ)
- Ultimate Guitar main site: ultimate-guitar.com
Address
Company headquarters
Ultimate Guitar USA LLC
268 Bush St., Ste 3044, San Francisco, California 94104, United States
Mailing tips
There is no listed New Zealand postal address for cancellations; use email for faster response when possible.
If you send postal correspondence, include account details, invoice numbers and copies of receipts to speed handling.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.