Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Yokee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Yokee: Simple Process
What is Yokee
Overview
Yokee is a mobile karaoke app that offers a large catalogue of songs, recording features, and social sharing options. The app provides free access to limited content and a VIP subscription to unlock premium features.
Main features
Key features include background music support, song selection across many genres, recording and sharing performances, and an ad-free VIP experience. Some advanced features are restricted to paid subscribers.
How to cancel Yokee
If you subscribed via App Store (iTunes)
- Open the App Store on your iPhone or iPad and tap your profile photo.
- Tap "Manage Subscriptions" or "Subscriptions" and find Yokee in the list.
- Select the subscription and tap "Cancel Subscription" to stop renewal.
- Yokee cannot cancel App Store subscriptions for you; cancellation must be done through Apple.
If you subscribed via Google Play
- Open the Google Play Store app and tap your profile icon, then select "Payments & subscriptions".
- Tap "Subscriptions", find Yokee, and choose "Cancel subscription".
- Yokee cannot cancel Google Play subscriptions on your behalf; Google handles these subscriptions.
If purchased directly through Yokee
- Contact Yokee customer support using the contact method shown in their terms of service or on their website.
- Request cancellation and note that cancellations become effective at the end of the current billing period.
- Keep your purchase receipt or order ID for reference when contacting Yokee support.
What happens when you cancel
Access after cancellation
After cancelling, you generally retain access to paid features until the end of the current billing period. Access does not usually end immediately unless specified otherwise.
Renewals and billing
Cancelling stops automatic renewals. You will not be charged again after the current paid period ends, provided the cancellation was successful through the correct platform.
Data and recordings
Your recordings, saved content, or account data may remain available in the app, but access to saving, sharing, or playback features can be restricted if they are VIP-only.
Will I get a refund?
Yokee refund policy
Yokee’s published terms state that recurring billing fees are non-refundable once processed, to the extent permitted by law. They say no refunds or credits are provided for subscription periods.
Exceptions and platform refunds
- If you subscribed via the App Store, Apple handles refund requests; use Apple’s refund process for purchases. See the App Store link below.
- If you subscribed via Google Play, Google handles refund requests; use Google Play’s refund process.
- Legal consumer rights in New Zealand may allow remedies in some circumstances, but Yokee’s stated "no refunds" rule usually applies unless law requires otherwise.
Yokee plans and pricing
Plans
The app offers Weekly, Monthly, and Annual VIP All Access Passes that unlock the full song catalogue, recording and sharing, and remove ads.
Notes on pricing
Displayed prices are approximate conversions from USD and the exact NZD price appears in the New Zealand App Store or in-app. Actual in-app prices may vary slightly.
| Plan | Approx. NZD Price | Period | Features |
|---|---|---|---|
| Weekly VIP All Access Pass | Approx. NZ$12.80 | Weekly | Unlimited VIP songs, record, save, share, ad-free |
| Monthly All Access Pass | Approx. NZ$32.00 | Monthly | Unlimited VIP songs, record, save, share, ad-free |
| Annual All Access Pass | Approx. NZ$160.00 | Annual | Unlimited VIP songs, record, save, share, ad-free |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumer law provides rights for faulty goods and services, but digital subscription cooling-off periods are limited. Yokee’s published terms do not include a 14-day automatic refund right.
Faulty services and dispute options
- If the service is faulty or significantly not as described, you may seek a remedy under New Zealand consumer protection laws.
- If purchased via Apple or Google, you can also request refunds or dispute charges through those platform providers.
- Bank chargebacks or payment disputes are options, but success depends on your bank and the circumstances.
Customer experiences
Positive feedback
- Users praise the large song catalogue and genre variety.
- Many note good audio quality and an easy-to-use interface for casual karaoke and practice.
Common complaints
- Many users report that key features (saving, sharing, posting) are locked behind a costly VIP subscription.
- Users have reported confusion cancelling subscriptions and problems when deleting the app without cancelling.
- Some reviewers describe crashes, inability to search or play songs without payment, and frequent ads and upsells.
Documentation checklist
What to prepare
- Proof of purchase: receipt or order confirmation from Apple, Google Play, or Yokee.
- Account details: the email used with Yokee and subscription start date.
- Screenshots showing the active subscription, billing charges, or in-app purchase screen if available.
Evidence to keep
- Confirmation of cancellation or screenshots of the subscription status after cancellation.
- Any correspondence with Yokee support, Apple, or Google regarding cancellation or refund requests.
- Bank or card statements showing charges for the subscription periods in question.
Common mistakes
Deleting the app expecting cancellation
Many users delete the app and assume their subscription is cancelled. Deleting the app does not cancel App Store or Google Play subscriptions; you must cancel via the platform.
Choosing the wrong cancellation route
Contacting Yokee directly when you subscribed via the App Store or Google Play will not stop platform billing. Always cancel through the store where the purchase was made to prevent renewals.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund responsibilities, and whether Yokee can cancel on your behalf.
Which method to choose
Use the platform where you purchased the subscription for the fastest resolution. Contact Yokee only for direct purchases through their website or when platform channels are unable to assist.
| Subscription Route | How to Cancel | Who Handles Refunds |
|---|---|---|
| App Store (iOS) | Cancel via App Store subscriptions in your Apple ID settings | Apple (use Apple refund process) |
| Google Play | Cancel via Google Play > Payments & subscriptions > Subscriptions | Google (use Google Play refund process) |
| Direct purchase from Yokee (website) | Contact Yokee support; cancellation effective end of billing period | Yokee (terms state fees non-refundable once processed) |
After cancelling
Verify cancellation
- Check your App Store or Google Play subscription list to confirm status and end date.
- Keep a screenshot or email confirmation that shows the subscription is cancelled or will not renew.
Further help and links
- Yokee on the New Zealand App Store: Yokee on App Store
- Yokee Terms of Service: Yokee Terms of Service
- Google Play subscriptions support: Google Play - Cancel or change a subscription
- Apple support for subscriptions and refunds: Manage subscriptions on iPhone or iPad
Address
Company address
Room 106, Building 1, No. 28 Qinglan Street, Xiaoguwai Street, Panyu District, Guangzhou City, China.
Notes
Yokee appears to have no distinct New Zealand postal address for cancellations. For App Store or Google Play purchases, use the respective platform support channels rather than postal requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.