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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Bmj service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Bmj: Easy Method
What is Bmj
Overview
BMJ (often styled BMJ or The BMJ) is a publisher of medical journals and online clinical resources aimed at health professionals and researchers.
Its offerings include the BMJ journal content, BMJ Learning, BMJ Best Practice and a mobile BMJ app with subscription access to editions and learning materials.
Main products
Products include subscription services delivered via BMJ web portals and apps, plus standalone exam and learning platforms operated by BMJ brands.
Some subscriptions are sold directly by BMJ; others are managed through app stores or partner portals with differing cancellation steps.
How to cancel Bmj
Direct (BMJ web) cancellations
- Contact BMJ Customer Service to cancel subscriptions bought directly on BMJ web.
- For annual subscriptions you must notify BMJ at least 14 days before your next billing date to avoid being charged for the next period.
- If you give less than 14 days' notice you may still be charged for the next period; cancellation will apply from the end of that billing cycle.
BMJ Learning portal and in-account cancellation
- Log into your BMJ Learning account.
- Go to "Manage my subscription" → click "Cancel plan" and confirm.
- Access remains until the end of the current billing cycle after you cancel.
App-store (Apple) purchases
- Subscriptions purchased via the Apple App Store renew automatically unless you cancel.
- To cancel, switch off auto-renewal in your iTunes/App Store account settings at least 24 hours before the subscription period ends.
- Follow Apple’s account settings on your device to manage app-store subscriptions rather than canceling from inside the BMJ app.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased directly on BMJ web or via BMJ Learning, you typically retain access until the end of the paid billing cycle.
For app-store purchases, cancellation stops future renewals but you usually retain access until the current period ends.
Billing and renewals
Cancelled subscriptions stop future automatic renewals once the cancellation is processed and applicable notice periods have passed.
If you miss required notice (for example, under 14 days for some annual BMJ web subscriptions) you may still be charged for the next billing period.
Account and data
Your BMJ account remains active unless you request account deletion; check BMJ’s privacy policy or contact support for data-retention questions.
Keep records of cancellation confirmations and billing statements in case you need to dispute a charge.
Will I get a refund?
14-day change-of-mind rule
BMJ’s terms provide a 14-day right to change your mind for online digital services if you have not accessed the product.
To receive a full refund you must notify BMJ Customer Service within 14 days of order acceptance and you must not have accessed the online product.
Exceptions and accessed content
- If you have accessed the digital content, you are generally not entitled to a refund under BMJ’s stated terms.
- BMJ Learning and BMJ OnExamination terms similarly require cancellation within 14 days and prior to accessing content for a full refund.
- If your purchase was via an app store, refunds and their handling may be subject to the app store’s policies rather than BMJ’s.
Bmj plans and pricing
Pricing summary
Exact NZD pricing is not always published by BMJ; some listings show GBP and estimated NZD equivalents.
Local App Store prices may display NZD on your device; check the store listing before purchase.
Sample plan
| Plan | Price | Period | Features |
|---|---|---|---|
| The BMJ (monthly via BMJ app) | £10.49 per month (approx. NZ$21.00 estimated) | Monthly | Access to app editions since Jan 2017; first month free; auto-renew |
Your consumer rights in New Zealand
14-day right to cancel for digital services
New Zealand consumers have a 14-day change-of-mind right for online digital services if the service has not been accessed.
BMJ’s 14-day refund provision for unused digital products aligns with this NZ consumer expectation.
Other applicable NZ laws
- The Consumer Guarantees Act and Fair Trading Act require products and services to be as described and prohibit misleading conduct.
- If you believe BMJ has misled you or failed to deliver what was promised, you may seek remedies under NZ consumer law.
Customer experiences
Positive feedback
Some user reviews are strongly positive: for example, Sitejabber lists a small number of reviews praising BMJ for being helpful in research.
Positive comments typically highlight content value and usefulness for clinical practice and research.
Negative or limited reviews
There are few substantive local New Zealand reviews on Trustpilot or ProductReview specific to BMJ; many search results point to the review platforms themselves.
Absence of many public complaints does not guarantee every user experience is trouble-free - keep records and contact support where issues arise.
Documentation checklist
What to have ready
- Order number or subscription ID (email confirmation)
- Account email and username used to subscribe
- Date of purchase and next billing date
- Payment method and receipt or card statement line
Optional but helpful items
- Screenshot of the subscription page or billing history
- Evidence of whether you accessed content (if claiming refund eligibility)
- Any prior correspondence with BMJ Customer Service
Common mistakes
Missing the required notice window
A common error is not allowing sufficient notice before the next billing date - annual subscriptions bought on BMJ web require 14 days' notice to avoid the next charge.
If you cancel later than the required notice period you may be charged for the following billing period and the cancellation will apply thereafter.
Using the wrong channel to cancel
Another frequent mistake is attempting to cancel app-store subscriptions from the BMJ website or vice versa.
App-store subscriptions must be managed through your Apple account settings; web subscriptions must be cancelled with BMJ Customer Service or via the in-account manage subscription pages.
Comparative recap
Quick channel comparison
| Purchase channel | How to cancel | Refund eligibility | Notice / timing |
|---|---|---|---|
| BMJ web (direct) | Contact BMJ Customer Service (or use account "Manage my subscription" where available) | Full refund if cancelled within 14 days and not accessed | Annual: notify ≥14 days before next billing; monthly: any time before renewal |
| BMJ Learning (web portal) | Log in → Manage my subscription → Cancel plan | 14-day cooling-off applies if content not accessed | Access retained until end of current billing cycle |
| Apple App Store | Turn off auto-renewal in iTunes/App Store account settings | Varies - refunds may be subject to the app store’s policies | Cancel at least 24 hours before period ends to avoid renewal |
After cancelling
Check your account and billing
After you cancel, confirm you received a cancellation confirmation email or message and check your next billing statement.
If you were charged despite cancelling in time, save evidence and contact BMJ Customer Service promptly.
Further help and useful links
- BMJ Group Subscription Terms & Conditions
- BMJ Learning - Cancelling a monthly subscription
- The BMJ app listing (App Store)
- Consumer NZ - guidance on consumer protections
Address
Postal address
BMJ Group
5th floor, 90 Whitfield Street, London W1T 4EZ, United Kingdom
Notes on contacting BMJ from New Zealand
BMJ handles cancellations via its UK head office by post, email or phone; there is no New Zealand postal address listed.
If you need to post, email or call, use the contact details shown on BMJ’s official website or your order confirmation email for the appropriate customer service channel.