Cancel Hello Magazine: Easy Method

What is Hello Magazine

Overview

HELLO! Magazine is a UK‑origin lifestyle and celebrity magazine available in print and digital formats worldwide, including purchases and access in New Zealand.

Formats and delivery

Available formats include single print issues (retail), direct web subscriptions, and digital editions via platforms such as Zinio, Apple App Store, Google Play and Readly.

How to cancel Hello Magazine

Cancel digital subscriptions purchased via Apple App Store

• Open Settings on your Apple device, tap your name, then Subscriptions and locate HELLO! Magazine.
• Turn off auto‑renewal at least 24 hours before the subscription period ends to stop the next billing.
• You must manage and cancel App Store subscriptions through Apple; HELLO! cannot cancel App Store subscriptions from its own systems.
• Note: you cannot cancel the current active period within the app to obtain a prorated refund - cancellation stops future renewals only.

Cancel subscriptions purchased via Google Play

• Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions and select HELLO! or the relevant HELLO! app.
• Follow the prompts to cancel; do this at least 24 hours before the renewal date to avoid the next charge.
• HELLO! guidance mirrors App Store practice: cancellations are handled through Google Play settings rather than via HELLO! directly.

Cancel web (direct) subscriptions

• Sign in to your account at account.hellosubscriptions.co.uk and follow the subscription management options to cancel.
• If you prefer, contact HELLO! customer service (UK contact details are listed in the FAQs and Terms) to request cancellation.
• Direct web cancellations can normally be made at any time from your account or via customer service.

What happens when you cancel

Access after cancellation

For platform subscriptions (Apple/Google), access usually continues until the end of the paid period; cancellation prevents the next automatic renewal.

For direct web subscriptions, access terms depend on the subscription type; typically you retain access through the paid period after cancellation.

Renewal and billing

• Cancelling removes future automatic renewals; it does not usually produce an immediate refund for the current paid period.
• App Store and Google Play manage their own billing and refund rules; HELLO! cannot override those platform policies.

Data and account information

Your HELLO! account and purchase history are retained according to HELLO!'s privacy and terms unless you request account deletion separately.

If you want personal data removed, contact customer service and request details on account closure or data deletion procedures.

Will I get a refund?

Cooling‑off and online purchase refunds

If your purchase was an online contract governed by UK Consumer Contracts Regulations, you may change your mind within 14 days of purchase and request a refund, subject to any stated deductions.

Refunds under that regulation must be processed promptly and are subject to the supplier's published Terms and Conditions.

Refunds for unmailed print issues

• If you cancel a print subscription before unmailed issues are dispatched, HELLO! may issue a refund for those unmailed issues; print refunds are sometimes paid by bank cheque.
• Contact customer service with your subscription details to request an assessment and refund for unmailed issues.

Platform refunds and exceptions

Purchases made through Apple App Store or Google Play are subject to those platforms' refund rules and processes.

If you seek a platform refund, use Apple or Google Play support first; HELLO! cannot force platform refunds for purchases billed via those stores.

Hello Magazine plans and pricing

Available plans (NZ examples)

The following are representative pricing examples available in New Zealand for HELLO! in 2024 - 2025.

Price table

Your consumer rights in New Zealand

Relevant New Zealand protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act for goods and services supplied in New Zealand.

These laws provide remedies for faulty goods and misleading conduct, among other protections.

Cross‑border and UK contracts

• If your HELLO! subscription contract is governed by UK terms, the UK 14‑day cooling‑off right (Consumer Contracts Regulations) may apply to online purchases.
• Cross‑border purchases can complicate which national rules apply; seek clarification from HELLO! customer service if unsure which jurisdiction governs your purchase.

Steps if you have a dispute

If a refund or cancellation is refused and you believe your consumer rights are breached, contact your payment provider (bank/credit card) to discuss chargeback options.

You may also raise concerns with the New Zealand Commerce Commission or consumer advisory services for further guidance on cross‑border purchases.

Customer experiences

Positive notes

• HELLO! advertises flexible cancel‑any‑time terms for digital and print subscriptions, which appeals to users seeking low‑commitment options.
• Customer service contact options (email and phone) are listed in HELLO!'s FAQs and Terms, making direct support available for subscription management and back issues.

Negative notes

• No New Zealand‑specific user reviews for HELLO! were found on local review sites such as Trustpilot NZ or ProductReview NZ in the reviewed data.
• Some users find platform‑based cancellation (Apple/Google) confusing because the subscription is managed outside the magazine's own app or website.

Practical takeaway

Most problems stem from confusion over where the subscription is billed (platform vs direct) rather than from HELLO!'s stated policies.

Confirm your purchase channel (App Store, Google Play, Readly or direct web) before attempting cancellation to speed resolution.

Documentation checklist

What to have ready

• Subscription account email, username or account ID used during purchase.
• Proof of purchase: receipt, order confirmation email, or bank/credit card transaction details.
• Invoice number or subscription reference shown in account or welcome emails.

Device and platform details

• If purchased via Apple, prepare your Apple ID and device details (device type, iOS version if relevant).
• If purchased via Google Play, have your Google account and Play Store order number ready.
• Screenshots of subscription status in your account or app screens can help customer service process requests faster.

Common mistakes

Attempting to cancel in the wrong place

Users often try to cancel an App Store or Google Play subscription from HELLO!'s website; platform subscriptions must be cancelled through the relevant store settings.

Always confirm the billing source shown on your receipt before following cancellation steps.

Waiting until the renewal window

Failing to disable auto‑renewal at least 24 hours before the period ends can result in an extra renewal charge.

Set calendar reminders a few days ahead of renewal dates to avoid missed cancellation windows.

Assuming immediate refunds

Cancelling does not always trigger an automatic prorated refund for the current period; refunds are handled under platform or supplier rules and may take time.

For print unmailed issues, refunds can be issued but may be paid by bank cheque and require processing time.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, expected access after cancelling, and refund prospects for common purchase channels.

Comparison table

After cancelling

Follow‑up actions

• Keep confirmation emails or screenshots showing cancellation and any cancellation reference numbers.
• If you expect a refund, monitor the payment method used and allow time for processing; contact support if delays occur.

Helpful links

• HELLO! on the Apple App Store
• HELLO! FAQs (subscription and contact details)
• HELLO! Subscription Terms & Conditions
• HELLO! Fashion app FAQ (Google Play guidance)

Address

Publisher address

HELLO! Magazine

Wellington House, 69‑71 Upper Ground, London SE1 9PQ, United Kingdom

Contact for cancellations

For direct subscription changes, sign in at account.hellosubscriptions.co.uk or use the contact details listed on the HELLO! FAQs and Terms pages.