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Cancel SUBSTACK
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Substack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Substack: Easy Method
What is Substack
Service overview
Substack is a platform that hosts newsletters and paid subscriptions, allowing writers to publish content directly to subscribers and collect recurring payments.
Who uses it
Independent writers, journalists and small publishers commonly use Substack for direct monetisation, analytics and audience engagement tools.
How to cancel Substack
Cancel on the Web (recommended)
- Sign in to your Substack account on the website.
- Go to Account Settings and find the subscription or memberships area.
- Choose the paid subscription you want to cancel and select Cancel subscription.
- Cancellation will stop auto-renewal and take effect at the end of the current billing period.
- See Substack account notes: SubstackTools terms.
Cancel on iOS (App Store purchases)
- Subscriptions purchased via the Substack iOS app must be managed through Apple’s App Store.
- Open the App Store app on your iPhone or iPad, tap your profile, then Subscriptions to cancel.
- Substack support cannot cancel or refund App Store purchases; use Apple’s refund process if needed.
- Reference: Substack refund policy.
Cancel on Android (Google Play / Android app)
- From the Substack Android app tap "Manage Subscription" and copy the link it provides.
- Open that link in a browser, sign in to your Substack account, then cancel via the web interface.
- Alternatively manage subscription directly in Google Play if the purchase was processed through Google.
- Instructions: Android cancellation guide.
What happens when you cancel
Access to content
When you cancel, your paid access remains active until the end of the current billing period.
After that date you will lose subscriber-only content unless you resubscribe.
Renewal and billing
Cancellation prevents future auto-renewal but does not refund the current period automatically.
If you need a refund, see the refund rules below and contact Substack or the app store that handled the payment.
Data and account
Your Substack account and reading history remain unless you request account deletion from the publisher or Substack support.
If you plan to delete an account, export any data or saved material before requesting deletion.
Will I get a refund?
Substack refund rules
- Subscribers can request a refund via Substack within 7 days of payment; after 7 days refunds are at the publisher’s discretion.
- Refunds may be considered for dormant publications (≥1 month for monthly subs, ≥6 months for yearly subs) or duplicate charges.
- Reference: Substack refund policy.
Contractual exceptions and guarantees
- Some resellers or tools offer a 14-day cooling-off right for initial subscriptions allowing a full refund if cancelled within 14 days, subject to terms.
- Substack Insights Pro offers a 14-day money-back guarantee; refunds are processed within about 5 - 10 business days when applicable.
- See: SubstackTools terms and Substack Insights terms.
App Store purchases
- If you purchased via the iOS app, request refunds and cancellations through Apple; Substack cannot process these refunds.
- Follow Apple’s refund process in the App Store; include receipts and transaction IDs where possible.
Substack plans and pricing
Overview of NZ pricing
Substack creators set prices and some publications display local NZD pricing for New Zealand subscribers.
Prices may vary by creator and exchange/rounding rules.
Current New Zealand Energy plans
| Plan | Price | Period | Features |
|---|---|---|---|
| New Zealand Energy - Monthly | NZ$5.00 | Monthly | Standard paid subscription to New Zealand Energy Substack |
| New Zealand Energy - Annual | NZ$60.00 | Annual | Annual paid subscription to New Zealand Energy Substack |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law (for example the Consumer Guarantees Act 1993 and fair trading provisions) digital services must not be misleading and must be delivered with reasonable care and skill.
If a service is defective or misrepresented, remedies including repair, replacement or refund may apply.
What you can do
- If Substack or a publisher refuses a warranted refund or misleads you, consider contacting the Commerce Commission or Citizens Advice Bureau for guidance.
- Dispute resolution options include the Consumers’ Institute advice, complaints to the Commerce Commission, or small claims court (time limits and thresholds apply).
- Keep records, receipts and correspondence to support any complaint or claim.
Customer experiences
Positive feedback
- Users praise Substack for a clean writing interface, straightforward monetisation and useful creator tools.
- Many reviewers note the reading apps and analytics add value for both writers and readers.
Issues commonly reported
- Some users report unexpected or continuing charges and difficulty cancelling or getting human support.
- Navigation problems, hidden subscription management, export difficulties and billing errors are reported in reviews.
- Sources: Trustpilot, NZ Trustpilot, TechRadar.
Documentation checklist
What to gather before contacting support
- Account email and username used on Substack.
- Receipt or invoice showing date, amount and transaction ID.
- Subscription name (publisher), plan type and billing cycle.
- Screenshots of subscription pages, cancellation attempts and error messages.
Where to find purchase records
- Web purchases: Substack account billing history and confirmation emails.
- iOS purchases: Apple receipt in the App Store or your Apple ID purchase history.
- Android purchases: Google Play purchase history or the link from the Android app "Manage Subscription".
Common mistakes
Failing to cancel the correct way
A common error is attempting to cancel an App Store purchase via Substack’s website; App Store purchases must be cancelled through Apple.
Similarly, Android users sometimes assume the app cancels directly when the app links to the web flow instead.
Assuming immediate refunds or access loss
Some subscribers expect immediate refunds or loss of access upon cancelling; Substack usually keeps access until the period ends and refunds follow policy timelines.
Not keeping receipts or transaction IDs makes disputes and refund requests harder to resolve.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| Web | Cancel via Substack account settings on the website | Request via Substack (within 7 days generally) | Cancellation takes effect at period end |
| iOS (App Store) | Manage and cancel in Apple App Store | Request refund via Apple’s refund process | Substack cannot cancel or refund App Store purchases |
| Android | Start from app "Manage Subscription" then cancel via web; or manage in Google Play | Via Substack if web payment; via Google Play if processed by Google | App provides link to web flow for many subscriptions |
When to contact Apple or Google
If your receipt shows Apple or Google as the merchant, start with their support and refund forms before contacting Substack support.
Keep records of those requests when escalating disputes.
After cancelling
Next practical steps
- Save any content you want to keep and export personal data if needed before access ends.
- Monitor your bank/statement for expected end-of-period billing and any refunds processed.
Where to get help
- Substack support and refund policy: Substack support.
- SubstackTools terms and initial-subscription cooling-off info: SubstackTools.
- Substack Insights terms and Pro refund guarantee: Substack Insights.
Address
Corporate address
Substack Inc., 111 Sutter Street, 7th Floor, San Francisco, California 94104, United States.
There is no public New Zealand postal address listed for Substack.
How to contact Substack
Primary support is via the Substack Help Centre and support forms linked above; for App Store purchases use Apple support, and for Google purchases use Google Play support.
If escalating under NZ law, include copies of correspondence and receipts when contacting the Commerce Commission or other dispute resolution services.