Cancel Wall Street Journal: Easy Method

What is Wall Street Journal

Overview

The Wall Street Journal (WSJ) is an international business and general news publisher offering digital and app subscriptions for access to its journalism.

Subscription model

WSJ sells subscriptions directly on its website and through platform stores such as Apple App Store and Google Play.

Different channels have different cancellation and refund processes; platform-managed subscriptions are handled by the store.

How to cancel Wall Street Journal

Cancel a web (direct) subscription

• Sign in to your WSJ account on the web.
• Go to the Customer Center or Account/Billing section.
• Follow the on-screen option to cancel; cancellation takes effect at the end of your billing period.
• Alternatively, call WSJ customer service to request cancellation.

Cancel App Store or Google Play subscriptions

• If you subscribed via Apple (iOS), open your Apple ID subscription settings and turn off auto-renewal; WSJ cannot cancel App Store subscriptions for you.
• If you subscribed via Google Play (Android), cancel the subscription in the Google Play Store subscriptions section; WSJ states they cannot cancel store-managed subscriptions.
• For platform refunds or disputes, you must use Apple or Google support channels.

What happens when you cancel

Access after cancellation

For web-direct subscriptions, access continues through the end of your current billing period.

For store-managed subscriptions, access typically remains until the end of the paid period managed by that store.

Renewal and account data

Auto-renewal will stop after cancellation but you must disable it in the store if subscribed through Apple or Google.

WSJ retains account information and may keep usage records per its privacy policies; check your account settings for data options.

Will I get a refund?

Web (direct) subscription refund policy

WSJ states that mid-cycle refunds for monthly terms are uncommon; access normally continues until period end.

Prepaid annual subscriptions are generally eligible for a refund of the unused portion unless a promotion says otherwise.

Store-managed refunds and exceptions

• Apple App Store subscriptions are managed by Apple; you must request refunds from Apple and turn off auto-renewal in your Apple account.
• Google Play subscriptions are managed by Google; request refunds or cancellations through Google Play support.
• WSJ’s published Terms of Use state they do not provide refunds for the current billing period after cancellation in many cases.

Wall Street Journal plans and pricing

Pricing table overview

The following in-app prices are those displayed in the New Zealand App Store listing for the WSJ iOS app.

Other WSJ prices may be shown in USD or AUD on different channels.

Your consumer rights in New Zealand

What the published policies show

WSJ’s publicly available policies do not prominently reference a statutory 14-day cooling-off period for digital subscriptions.

Refunds are determined by WSJ’s terms and by platform store rules for Apple and Google purchases.

Practical local guidance

• If you bought through Apple or Google, consult Apple/Google refund processes first because stores control those transactions.
• If you bought directly, raise the issue with WSJ customer service and keep records of your request and any confirmation.

Customer experiences

Positive feedback

Some subscribers praise WSJ’s journalism quality and consider it a valuable news source.

Those satisfied often highlight content depth and reliable reporting.

Common complaints

• Complaints about unexpected price increases after introductory periods are common.
• Many reviews report difficulty cancelling and long waits or failed call attempts.
• Reports exist of accounts being charged after cancellation confirmations and refusals of refunds.

Documentation checklist

What to gather before you cancel

• Account email and username used for the subscription.
• Order number, billing date, and payment method details.
• Screenshots of billing, subscription page, and any promotional terms.

What to keep after cancellation

• Confirmation email or cancellation reference from WSJ or the app store.
• Copies of phone call logs or support chat transcripts.
• Bank or card statements showing any disputed charges.

Common mistakes

Assuming WSJ can cancel store subscriptions

A frequent error is contacting WSJ to cancel an Apple or Google subscription. Those subscriptions must be cancelled through the respective store account.

Always check whether your subscription was purchased in-app or on the WSJ website before making cancellation requests.

Expecting automatic refunds or immediate stops

Many users expect immediate refunds or loss of access on cancellation but WSJ typically allows access until the end of the billing period and rarely issues mid-cycle refunds for monthly plans.

Failing to turn off auto-renewal in the store or not keeping cancellation confirmations are other common mistakes.

Comparative recap

Quick channel comparison

The table below summarizes cancellation, refund likelihood, and price visibility by channel.

After cancelling

Steps to confirm and monitor

• Save any cancellation confirmation emails or reference numbers.
• Monitor your bank or card statements for unexpected renewals for at least one billing cycle.
• If charged after cancellation, contact WSJ and the store (Apple/Google) and keep evidence of previous cancellation confirmations.

Helpful links

• WSJ customer care summary (third-party)
• WSJ on the Apple App Store (NZ)
• WSJ Terms of Use (third-party mirror)
• Customer reviews on Trustpilot (NZ)

Address

WSJ customer service address

Attn: Customer Service, The Wall Street Journal, 1211 Avenue of the Americas, New York, NY 10036, United States of America

Notes about local handling

There is no separate New Zealand postal cancellation address known; WSJ handles cancellations centrally from the United States.

If you need to send paper correspondence, use the address above and include full account details and contact information.