Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Accor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Accor: Easy Method
What is Accor
Overview
Accor is a global hospitality group operating hotels, resorts and a loyalty programme (ALL - Accor Live Limitless) including the paid Accor Plus membership that offers hotel and dining benefits in the Asia - Pacific region.
The Accor Plus membership for New Zealand residents provides tiered plans, dining discounts and complimentary Stay Plus nights depending on the plan purchased.
Membership components
Membership includes benefits such as discounts on stays and dining, status nights, and promotional vouchers or complimentary nights depending on the tier.
Memberships can be purchased online (website/app), by phone, or via regional sites and are subject to the program's terms and local consumer law.
How to cancel Accor
Cancelling an online (website/app) subscription
- Sign in to your account on the Accor/ALL website or app.
- Go to your membership/subscription settings and turn off the "Subscription Renewal" toggle at least 2 days before renewal to prevent auto-renewal.
- For voluntary termination after the withdrawal window, follow the site prompts to cancel; note online purchases generally have limited withdrawal rights.
Cancelling a phone (non-online) purchase
- If you bought by phone, contact the phone sales number or Accor Plus support and request cancellation.
- You have a 10 business-day cooling-off period starting the first business day after payment, provided you have not used any benefits.
- If eligible, request a refund and provide proof of purchase; refunds are processed per Accor's instructions.
Cancelling bookings and Stay Plus nights
- For flexible bookings, cancel via all.accor.com up to 24 - 48 hours before check-in depending on the rate rules.
- Prepaid bookings are usually non-refundable unless the hotel agrees to refund.
- Stay Plus nights can normally be cancelled up to 24 hours before check-in; if part of a prepaid reservation the Stay Plus night may be credited but the prepaid portion may remain non-refundable.
What happens when you cancel
Access and benefits
On cancellation you will lose membership benefits including discounts, vouchers and status nights associated with Accor Plus.
Benefits already used prior to cancellation are not reinstated or refunded in most cases.
Auto-renewal and timing
If you turn off auto-renewal up to 2 days before renewal the membership will not renew and access continues until the end of the paid period.
If you cancel after the opt-out deadline, cancellation usually takes effect only at the end of the current subscription period.
Data and account handling
Your account and membership records remain with Accor according to their privacy policy; consider downloading receipts and records before cancelling.
If you require data deletion or specific account actions, contact Accor customer support and request details of their data-retention and deletion procedures.
Will I get a refund?
General refund policy
Refund eligibility depends on how you bought the membership and whether benefits were used.
Online purchases via website/app are generally not refundable on voluntary termination except in limited legal withdrawal windows.
Phone purchases and cooling-off
- Purchases made by phone typically have a 10 business-day cooling-off period starting the first business day after payment.
- If no benefits were used and cancellation is within that period, a refund is normally available.
Accor Plus NZ specific refunds
- Accor Plus New Zealand states pro-rata refunds are possible for subscriptions cancelled via the NZ site, payable as money or ALL Reward points.
- Refunds can take up to 30 business days to process.
- Prepaid hotel bookings are generally non-refundable unless the hotel agrees to a refund.
Legal exceptions
Online ALL Plus purchases may have a 14-calendar-day withdrawal under French consumer law if benefits have not been accessed.
In New Zealand, the Consumer Guarantees Act and Fair Trading Act can override "no refunds" clauses where services are not provided with reasonable care or were misrepresented.
Accor plans and pricing
Available plans
Below is a summary of commonly publicised Accor Plus plans and approximate NZ pricing for 2024/2025 where available.
| Plan | Price (approx, NZ$) | Period | Key features |
|---|---|---|---|
| Traveller | NZ$249 per year (approx) | Annual | Entry-level; ~10% off stays, dining discounts; ALL Silver status |
| Explorer | NZ$399 per year (retail) | Annual | Includes Traveller benefits plus one complimentary Stay Plus night |
| Discovery | NZ$499 per year (retail) | Annual | Higher-tier with Stay Plus night and expanded benefits |
| Explorer (discounted) | NZ$239 per year (sale) | Annual (promotional) | Sale price during promotions |
| Explorer (ChoiceCheapies Feb 2024) | NZ$199 per year (deal) | Annual (promotional) | Deal price including complimentary Stay Plus night |
Your consumer rights in New Zealand
Change-of-mind rules
Retailers in New Zealand are not required to give refunds for change of mind unless their policy offers one.
Check Accor's terms and any promotional conditions before assuming entitlement to a change-of-mind refund.
Consumer Guarantees Act and Fair Trading Act
The Consumer Guarantees Act requires services to be provided with reasonable care and fit for purpose and cannot be contracted out of.
If accommodation or services are misrepresented or faulty, you may be entitled to remedies including refund, repair or replacement under NZ law.
Remedies and dispute options
- If you cannot resolve an issue with Accor, consider bank chargeback, Disputes Tribunal claims or lodging a complaint with Consumer Protection agencies.
- Keep records and evidence to support any claim under the CGA or Fair Trading Act.
Customer experiences
Positive feedback
Some reviewers note strong value when promotional deals are used and advise redeeming complimentary nights early to secure availability.
MoneyHub NZ highlights that free-night availability can be a limiting factor and recommends planning redemptions within three months of joining.
Negative feedback
Common complaints reported on Trustpilot and Reddit include slow or unresponsive customer service and difficulties obtaining refunds for prepaid bookings.
Issues also include booking problems, double charges, points misallocation and dissatisfaction with how complaints are handled by some properties.
How to interpret reviews
Reviews vary by property and case; many problems relate to specific bookings or local hotel handling rather than the central membership product itself.
Use reviews to inform risk (e.g. availability of free nights, customer-service responsiveness) and keep documentation if issues arise.
Documentation checklist
Essential documents to have
- Membership number and plan name (Traveller/Explorer/Discovery).
- Order confirmation or receipt showing purchase date and payment method.
- Booking confirmations (for any Stay Plus or prepaid reservations).
Proof for refunds or disputes
- Evidence of benefit usage (emails, hotel receipts) or confirmation you did not use benefits during cooling-off periods.
- Bank/credit card statements showing the charge.
- Copies/screenshots of communications with Accor customer support.
Optional helpful items
- Photographs or documentation of accommodation problems if claiming under the Consumer Guarantees Act.
- Any promotional terms or screenshots showing sale prices or advertised benefits.
Common mistakes
Assuming automatic refunds
Many consumers assume cancelling will automatically trigger a refund; online purchases via the website/app often do not qualify for refunds after withdrawal windows.
Always check whether your purchase method (online vs phone) carries a cooling-off right and whether benefits were used.
Missing opt-out deadlines
Failing to turn off auto-renewal at least 2 days before renewal leads to immediate rebilling and refunds are often limited once the renewal has charged.
Set calendar reminders ahead of renewal dates and document when you turned renewal off.
Poor record-keeping
Not saving receipts, booking confirmations or support correspondence makes disputes harder to resolve.
Keep screenshots, payment records and all emails until any potential issue is fully resolved.
Comparative recap
Key scenarios
The table below compares common cancellation/refund scenarios to help you understand likely outcomes and your options.
| Scenario | Accor policy | Your likely options in NZ |
|---|---|---|
| Online purchase (website/app) | Generally no refund on voluntary termination; limited withdrawal rights may apply under French law (14 days) if benefits unused. | Attempt withdrawal within legal window; otherwise request pro-rata via NZ site or seek dispute resolution if misrepresentation or service failure. |
| Phone purchase (non-online) | 10 business-day cooling-off period from first business day after payment if no benefits used; refund available if cancelled within that period. | Cancel within 10 business days and claim refund; provide proof of purchase and that benefits were unused. |
| Auto-renewal | Auto-renews by default; turn off "Subscription Renewal" up to 2 days before renewal to stop future billing. | Turn off renewal in account settings before the 2-day deadline to avoid rebilling; refunds after renewal are limited. |
| Prepaid hotel booking | Prepaid rates are generally non-refundable unless the hotel agrees to refund. | Contact the hotel directly for exceptions; consider bank chargeback if charge is disputed and you cannot resolve with the hotel. |
After cancelling
Follow-up steps
Save confirmation of cancellation and any refund reference numbers provided by Accor.
If a refund is due, allow up to 30 business days for processing where stated by Accor Plus NZ.
Escalation and dispute options
- If you do not receive a promised refund or response, escalate to Accor customer relations and keep written records.
- Use bank chargeback, Disputes Tribunal or consumer protection channels if you believe rights under the Consumer Guarantees Act or Fair Trading Act are breached.
Useful links
- Accor Plus New Zealand - Before You Go (refund and cancellation info)
- Accor Plus Help - Cancellation rights (phone purchases)
- ALL (Accor) Terms and Conditions (ALL Plus)
Address
Postal address (New Zealand)
PO Box 1707, Auckland 1140, New Zealand
Customer support and complaints
For membership and cancellation support, use the Accor Plus Help Centre or the contact options on the Accor/ALL website.
If you need further escalation, include your full documentation and consider consumer dispute routes described earlier.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.