Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Apple (Excluded) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Apple (Excluded): Easy Method
What is Apple (Excluded)
Definition
Apple (Excluded) in this guide refers to Apple-related purchases and subscriptions where cancellation or refund processes are handled outside a specific bundled product named "Apple (Excluded)".
The term is used here as a placeholder; no specific New Zealand product called "Apple (Excluded)" was found in the verified data for 2024/2025.
Scope
This guide covers cancellation and refund pathways commonly used for Apple digital purchases (App Store), Apple online store physical orders, and relevant comparisons to other platforms.
It explains steps to cancel, likely outcomes, NZ consumer rights, and practical tips for follow-up and documentation.
How to cancel Apple (Excluded)
Cancel App Store subscriptions (iPhone/iPad/Mac)
- Visit reportaproblem.apple.com to request cancellation or a refund.
- On iPhone/iPad: open Settings → tap your name → Subscriptions → select the subscription → Cancel Subscription.
- On Mac: open App Store → Account → Manage → Cancel Subscription, or use the web report link above.
Return physical items bought from Apple online store (NZ)
- Contact Apple New Zealand within 14 calendar days of receipt to initiate a return: call 0800 692 7753.
- Follow Apple’s returns instructions at the online returns page: apple.com/nz/shop/help/returns_refund.
Contacting Apple NZ and written notices
- Phone Apple NZ for assistance: 0800 692 7753.
- For specific written notices (for example AppleCare/Service Plans), use the designated address: AppleCare Administration, Apple Sales New Zealand, PO Box A2629, Sydney South, NSW 1235.
What happens when you cancel
Access and renewal
When you cancel an auto-renewing subscription, it will not renew at the next billing cycle but you usually retain access through the paid period.
Cancellation does not necessarily delete account data; subscriptions typically remain active until the end date already paid for.
Data and account effects
Canceling a subscription rarely removes your Apple ID or stored purchases; content already bought usually remains accessible unless licensing limits apply.
If you need account changes or data deletion, follow Apple account settings or contact support for specific data removal requests.
Will I get a refund?
Digital purchases (App Store)
You can request refunds via reportaproblem.apple.com; eligibility varies by case and region.
Apple normally responds within 24 - 48 hours. New Zealand consumer law rights still apply and are separate from Apple’s policy.
Physical products and special cases
- Returns for eligible physical items can be made within 14 calendar days of receipt if items are in original condition.
- Apple may refuse returns for opened software, subscriptions, gift cards, or developer products unless statutory consumer rights apply.
- Price protection: if Apple lowers the advertised price within 14 days of receipt, you may request a refund or credit for the difference.
Apple (Excluded) plans and pricing
Overview
No specific plan or subscription named "Apple (Excluded)" was identified in the verified New Zealand listings for 2024/2025.
Because there is no product record, pricing is shown as a variable placeholder below; clarify the exact product name to obtain exact NZD pricing.
Pricing table
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| Apple (Excluded) | Varies | No matching NZ product found; provide exact product/service name to check pricing. |
Your consumer rights in New Zealand
Statutory protections
Consumers in New Zealand retain rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Apple’s policies are in addition to these statutory rights and cannot override them.
How rights affect refunds and returns
- If a product or service fails to meet guarantees, you may be entitled to a repair, replacement, or refund under NZ law.
- Apple may still apply its own policies, but you can rely on statutory rights when a fault or misrepresentation is present.
Customer experiences
Positive feedback
Some users praise Apple support for technical help, describing staff as patient and effective in solving device issues.
Positive reviews often reference helpful phone or chat support for device troubleshooting and setup assistance.
Negative feedback
Many customers report difficulties obtaining refunds, billing errors (including double charges), and post-update problems like increased battery drain.
Some NZ users on forums have said they were refused refunds for app subscriptions and considered bank disputes as a next step.
Documentation checklist
What to prepare
- Order number, receipt or invoice showing purchase date and Apple ID email.
- Subscription name and the device or platform used to buy (App Store, web, etc.).
- Screenshots of billing, subscription page, or error messages if relevant.
Optional supporting items
- Communications with support (emails, chat transcripts).
- Bank statements showing the charge (for payment disputes).
- Device diagnostics or proof of defect when claiming a statutory remedy.
Common mistakes
Timing errors
Users sometimes cancel after an auto-renewal has already charged them and expect a full refund; refunds for the current paid period are not guaranteed.
Always cancel before the next billing date to avoid the upcoming charge when you do not want to continue the subscription.
Using the wrong channel
Many people contact the app developer or Google Play for App Store purchases; the correct route for Apple digital purchases is Apple’s App Store support or reportaproblem.apple.com.
Similarly, returning physical Apple online store items requires following Apple NZ returns instructions rather than contacting a third-party seller.
Comparative recap
Summary
The table below compares how cancellations and refunds generally work across App Store, Google Play, and Apple online store physical purchases relevant to New Zealand users.
Use the quick guide to choose the correct path for your situation.
Quick decision guide
| Channel | Cancellation method | Refund likelihood | Key condition |
|---|---|---|---|
| App Store (Apple) | Cancel via Settings on device or App Store on Mac; request refunds at reportaproblem.apple.com. | Possible; eligibility varies. Decisions typically 24 - 48 hours. | Digital sales are final unless defect/eligibility or consumer law applies. |
| Google Play | Cancel in Google Play subscriptions settings; refunds subject to Google Play policy. | Refunds uncommon for current period; generally no refund unless defective. | Subscriptions auto-renew unless cancelled before next billing period. |
| Web (Apple online store - physical) | Contact Apple NZ within 14 days to return eligible physical items; follow online returns process. | Likely if item eligible and returned in original condition within 14 days. | Opened software, gift cards and some items may be non-returnable unless statutory rights apply. |
After cancelling
Monitoring and follow-up
Check your email for confirmation of cancellation and any refund decision from Apple.
Monitor bank or card statements for any refunded amount and keep records of confirmations and reference numbers.
Helpful links
- Apple Support - Billing (NZ)
- Report a Problem (Apple)
- Apple NZ - Returns & Refunds
- Google Play Terms (NZ)
Address
AppleCare designated address
AppleCare Administration, Apple Sales New Zealand, PO Box A2629, Sydney South, NSW 1235.
Notes about written notices
This address appears in Apple terms for certain written notices (for example AppleCare and service plans) and may not apply to general consumer cancellations unrelated to those plans.
For general support and returns in New Zealand, call Apple NZ on 0800 692 7753 or use the online support links above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.