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Cancel ATG
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Atg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Atg: Easy Method
What is Atg
Overview
ATG (often shown as ATG Tickets) is a ticketing and event sales service that sells theatre, live entertainment tickets and related merchandise such as programmes and parking.
The service operates via web and app channels and manages ticket orders, upsells (merchandise) and optional protections such as SecureMyBooking ticket refund protection.
Key characteristics
Tickets are generally treated as non-cancellable under ATG’s standard terms, while merchandise (upsells) bought via web or app may have a limited cancellation right.
ATG provides online help and Terms pages that explain cancellations, refunds and exchanges; site-specific procedures apply across web and app rather than separate App Store/Google Play flows.
How to cancel Atg
Cancelling merchandise (upsells)
- You may cancel merchandise (upsells) purchased via web or app within 14 days of delivery (for example programmes, parking).
- Steps: log into your ATG account, locate the order, request cancellation via the order page or contact ATG Help if no option is shown.
- Return the item if required; follow ATG’s return instructions to qualify for a refund of the purchase price and standard delivery cost.
Cancelling tickets
- Tickets themselves are not cancellable once bought except where ATG’s refund/exchange rules apply (for example cancelled or rescheduled events).
- If you purchased SecureMyBooking Ticket Refund Protection, follow that policy’s process for claiming a refund for covered circumstances.
- For event cancellations or material changes, ATG will typically offer exchanges, full credit vouchers or refunds when no alternative is available.
Contact and escalation methods
- Primary: use ATG’s Help centre or contact options on their site for ordinary cancellation requests and returns: ATG Help - refunds.
- Formal disputes or written notices can be sent to the registered NZ office (see Address section) if required for escalation.
What happens when you cancel
Access and fulfilment
If you cancel an eligible merchandise item within 14 days you must return it as instructed to stop further charges and trigger a refund.
Tickets generally remain valid and non-cancellable; event changes are handled by exchange, voucher or refund options as set by ATG.
Renewals and subscriptions
ATG does not generally operate recurring subscription plans for ticket purchases; check your account for any specific recurring services.
If you had any optional protections or add-ons, those policies determine whether you get a refund when cancelling.
Data and privacy
Cancelling an order does not automatically delete your account or personal data; ATG’s privacy policy sets retention rules and you may request data deletion separately.
Keep records of cancellation confirmations and return tracking until refunds are completed and reconciled with your bank.
Will I get a refund?
Standard ticket refunds
- Under normal circumstances, tickets are non-refundable per ATG’s help pages and terms.
- If an event is cancelled or materially changed and no suitable alternative is available, ATG will offer refunds or vouchers as appropriate.
Merchandise and cooling-off
- Merchandise (upsells) bought via web or app can be cancelled within 14 days of delivery; refunds include the purchase price and standard delivery cost unless a non-standard delivery was chosen.
- Follow the return process and keep proof of postage to avoid disputes about returns.
Protections and exceptions
- If you bought SecureMyBooking Ticket Refund Protection, refunds may be possible for covered reasons such as illness or severe travel disruption - follow that policy to claim.
- For event cancellations/rescheduling by the promoter, ATG will usually offer exchanges, credit vouchers, or refunds where no alternative is possible.
Atg plans and pricing
Overview of pricing
Public NZ-specific pricing for ATG ticket prices and many fees is not published in a single NZ source; prices vary by event, seat and add-on.
The ATG AVS app is listed as free with no visible in-app subscriptions in available listings.
Price table
| Item | Price (NZ) | Notes |
|---|---|---|
| Tickets (event seating) | Varies | Price depends on event, seat category and fees. |
| Merchandise / upsells (programmes, parking) | Varies | Subject to 14-day cancellation for goods delivered via web/app. |
| SecureMyBooking Ticket Refund Protection | Varies | Optional policy - refund eligibility depends on the protection terms. |
| ATG AVS app | Free | Listed as free with no visible in-app subscriptions in public listings. |
Your consumer rights in New Zealand
Statutory protections
New Zealand’s Consumer Guarantees Act and Fair Trading Act give consumers non-waivable rights that override contract terms that attempt to deny them.
Services must be carried out with reasonable care and skill, be fit for purpose and match the description; remedies can include a refund, replacement or compensation.
Event cancellations and refunds
- If a live event is cancelled or postponed and the new date does not suit, NZ consumers are entitled to a full refund including booking fees under consumer guidance.
- These statutory rights apply regardless of ATG’s own refund policy; contact Consumer Protection NZ for disputes: Consumer Protection - event tickets.
Customer experiences
Positive feedback
- ATG Tickets (www.atgtickets.com) holds strong positive feedback on Trustpilot with many reviews praising helpful, empathetic customer service and fast resolutions for booking corrections or voucher issues.
- Reviewers frequently name agents who provided good service and report satisfactory outcomes after contacting support.
Negative feedback
- Some related ATG profiles (for example atg.se) score poorly with complaints about site navigation, waits and refund handling.
- Common user issues reported include long wait times, difficulty using theatre tokens online and occasional need to call to correct bookings.
Documentation checklist
Before you contact support
- Your order number and date of purchase.
- Ticket reference(s) or barcode images and seating details.
- Proof of purchase such as card statement or confirmation email.
If you need to escalate
- Photos of damaged or incorrect merchandise, plus return tracking number.
- Copies of correspondence with ATG and any third-party protection policy details (e.g. SecureMyBooking).
- Bank or card statements showing charges and any prior refunds.
Common mistakes
Misunderstanding ticket rules
Many customers assume tickets can be cancelled within a cooling-off period; in reality tickets are normally non-refundable unless ATG’s refund/exchange rules or protections apply.
Attempting to treat tickets like goods subject to a 14-day return will usually fail unless the promoter cancels or reschedules the event.
Evidence and timing errors
Failing to keep proof of delivery, return postage or purchase confirmation often delays or prevents refunds for merchandise.
Waiting too long to raise a dispute after an event change or failing to follow the specified returns process are frequent causes of unsuccessful claims.
Comparative recap
Quick comparison
| Item | Can you cancel? | Typical refund outcome | Typical timeframe | Notes |
|---|---|---|---|---|
| Event tickets | No (generally) | Refund only if event is cancelled/rescheduled or via protection policy | Varies; depends on promoter/ATG processing | SecureMyBooking may provide covered refunds; otherwise non-refundable. |
| Merchandise / upsells | Yes (within 14 days of delivery) | Refund of purchase price + standard delivery cost | Refund issued after return processed (timing varies) | Follow ATG returns process and keep proof of postage. |
| Event cancelled/rescheduled | N/A | Exchange, full credit voucher or refund if no alternative | Depends on event organiser and ATG processes | NZ consumer law may also entitle you to a full refund including fees. |
After cancelling
What to track
Keep cancellation confirmations, return tracking and any email threads until your refund appears on your statement.
If a refund is delayed, provide the documentation checklist to ATG and your card issuer when disputing the charge.
Where to get help
- ATG Help - refunds and policies: ATG Help - Can I have a refund?
- ATG Terms and Conditions: ATG Terms
- New Zealand consumer guidance on event tickets: Consumer Protection - event tickets
- Trustpilot reviews for reference: ATG Tickets reviews
Address
Registered office
For formal written notices or escalation you may use the registered New Zealand office address:
15 John Seddon Drive, Elsdon, Porirua 5022, New Zealand
How to send formal notices
No specific cancellation address is published for ATG in NZ; using the registered office is recommended for formal communications and dispute letters.
Also contact ATG customer support via their Help centre before sending formal notices to ensure ordinary processes are attempted first.