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Cancel BRICKHOUSE SECURITY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brickhouse Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Brickhouse Security: Easy Method
What is Brickhouse Security
Overview
BrickHouse Security is a company that sells GPS tracking hardware, mobile tracker apps, and cloud subscription plans for real-time location services.
Services and sales
They provide device hardware, web/cloud tracking plans, and an API for integrations, with distribution from their U.S. office.
How to cancel Brickhouse Security
Cancellation options
- Use BrickHouse's Cancellation Portal on their website to cancel subscriptions before the next billing date. Terms & Conditions
- Contact BrickHouse customer support (via the support/contact page) if you prefer assistance to cancel an account.
Step-by-step cancellation guide
- Sign in to your BrickHouse account with the email used to subscribe.
- Locate the subscription, plan or device you wish to cancel in the account or billing area.
- Follow the on-screen option to cancel or use the Cancellation Portal link provided by BrickHouse.
- If you cannot find the portal or option, contact customer support and provide your account email, order number and device identifiers.
- Confirm cancellation and note the cancellation or support reference number for your records.
What happens when you cancel
Billing and access
Subscriptions auto-renew unless cancelled before the next billing date.
If you cancel before renewal, service remains active until the end of the current billing cycle.
Data and device handling
Your account data and historical tracking are typically retained according to BrickHouse policies; access ends when the paid period expires.
If you return a device under the 30-day guarantee, follow BrickHouse's returns instructions to qualify for refund or exchange.
Will I get a refund?
Subscription refund policy
Service subscriptions are non-refundable after 7 days from the renewal date unless otherwise required by law.
If you cancel within 7 days of renewal and you have not used the renewed service, you may be eligible for a full refund. Terms & Conditions
Hardware and other refunds
- Hardware and services carry a 30-Day Money-Back Guarantee for returns for refund or exchange within 30 days of purchase.
- After 30 days from purchase, BrickHouse states no refund is available under their policy.
Brickhouse Security plans and pricing
Pricing overview
Prices below are listed in United States dollars (USD). No official New Zealand dollar (NZD) pricing was located; check local app stores or contact BrickHouse for NZD rates.
Plans table
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Basic (web tracking plan) | US$29.99/month | Monthly | Real-time tracking, geofences, text alerts, user logins, coverage, 30-day history |
| Plus | US$39.99/month | Monthly | Expanded coverage (North America + Europe), 90-day history, more alerts & users |
| Premium | US$49.99/month | Monthly | Worldwide coverage, unlimited alerts and users, up to 5s updates, 400-day history |
| Phone Tracker App | US$9.99/month per device | Monthly | Convert smartphone into GPS tracker with cloud app access |
| API (1 - 99 units) | US$67/month or US$799 annually | Monthly/Annual | Access to BrickHouse GPS API integration |
| Third-party portable tracker (annual billing) | US$17.99 (Basic), US$27.99 (Plus), US$34.99 (Premium) | Monthly (billed annually) | Cloud software and cellular service included |
| GetApp starting rate | From US$10.99/month | Monthly | Subscription-based access (exact features unspecified) |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand consumer law, including the Consumer Guarantees Act, customers have rights to remedies for defective goods and services.
These statutory rights apply regardless of company-stated time frames or return policies.
How NZ law affects BrickHouse policies
- BrickHouse's 30-day guarantee or 7-day refund windows do not override statutory rights under NZ law.
- Cancellation and refund limits in BrickHouse terms cannot remove your right to remedies for unacceptable quality or misleading representations.
Customer experiences
Positive feedback
Many users praise easy device setup, fast shipping, accurate tracking, an intuitive app, and responsive customer service.
Examples include reports like "super simple to install" and "device arrived within 2 days." Trustpilot
Negative feedback
Some customers report mobile app bugs, occasional automatic log-outs, and difficulty locating instructions or clear guidance.
Examples include comments such as "mobile app could be a little bit better" and "will log me out sometime." Trustpilot
Documentation checklist
Essential account information
- Account email address used to register.
- Order number or purchase invoice number.
- Subscription plan name and renewal date.
Device and proof documents
- Device serial number or IMEI if applicable.
- Proof of purchase (receipt, payment confirmation).
- Any correspondence with support (dates and reference numbers).
Common mistakes
Missing cancellation timing
A frequent error is attempting to cancel after the renewal date, which may trigger an immediate renewal charge.
Always cancel before the next billing date to avoid an undesired auto-renewal.
Poor documentation and support delays
People sometimes lack order numbers or device IDs when contacting support, which slows down cancellation or refund processing.
Retain all receipts and note support reference numbers to avoid delays and confusion.
Comparative recap
At-a-glance comparison
| Topic | What BrickHouse states | What this means for NZ customers |
|---|---|---|
| Cancellation | Cancel via Cancellation Portal or support; service active until billing cycle end. | Cancel before next billing date to avoid renewal; keep confirmation for records. |
| Subscription refunds | Non-refundable after 7 days from renewal; possible full refund if cancelled within 7 days and unused. | You may still have rights under NZ law beyond this window for unacceptable quality. |
| Hardware returns | 30-Day Money-Back Guarantee for returns within 30 days of purchase. | Return within 30 days for refund/exchange; NZ consumer law may offer additional remedies. |
After cancelling
Immediate steps
- Save the cancellation confirmation or support reference number for your records.
- Remove saved payment methods from the account if you do not plan to use the service again.
Useful links and next actions
- BrickHouse Terms & Conditions: Terms & Conditions
- BrickHouse Returns & Exchanges (refer to returns section on site): Returns & Exchanges
- Customer reviews and experiences: Trustpilot BrickHouse NZ
- If you believe your consumer rights in NZ are affected, consider contacting Consumer Protection New Zealand or seeking independent advice.
Address
Head office
BrickHouse Security (distribution and home office): 5718 W. 79th Street, Indianapolis, IN 46278, USA.
Notes for New Zealand customers
No New Zealand-specific cancellation postal address was located. Use the online Cancellation Portal or BrickHouse support for returns and cancellations.
For NZ consumer rights or escalations, retain documentation and consider contacting local consumer protection authorities if needed.