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Cancel BRINKS HOME SECURITY
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brinks Home Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Brinks Home Security: Easy Method
What is Brinks Home Security
Overview
Brinks Home Security is a residential alarm and monitoring service offering equipment, installation, and professional 24/7 monitoring. Services are normally sold with a monitoring contract and optional equipment purchase or lease.
How it operates in practice
Customers sign up (often online or by phone) and receive equipment shipped or installed, with monitoring activated once the system is set up. Brinks uses email and phone for account communications and paperwork.
How to cancel Brinks Home Security
Initial required step
- Call Brinks to initiate cancellation: 469-391-4024 - you cannot cancel via chat or text.
- Tell the agent you want to cancel monitoring and ask for the cancellation paperwork to be emailed.
Paperwork and timing
- Brinks sends cancellation paperwork by email. You must electronically sign it within 7 days of receipt.
- Once the form is signed and processed, the account is cancelled 30 days from processing or at the contract end date, whichever is later.
- If you are still inside a fixed-term contract you remain liable for any balance due (early termination fees or remaining term payments).
What happens when you cancel
Service access and termination
After Brinks processes a valid cancellation the monitoring service is scheduled to end 30 days later or at the contract end date, whichever is later.
During that notice window monitoring typically remains active unless otherwise agreed.
Data and account handling
Account records and contact information are retained according to Brinks' policies and applicable law. Ask Brinks for confirmation of account closure and any data retention details.
Make sure you receive written confirmation (email) showing the cancellation date and any balance owing.
Will I get a refund?
Trial-period refunds
- New customers generally have a 30-day trial period. Cancelling within that window normally entitles you to a full refund, including equipment and monitoring.
- If you believe you were charged during a claimed trial cancellation, keep written evidence and contact Brinks immediately.
Refunds outside the trial and equipment returns
- After the 30-day trial, cancelling can require paying 100% of the remaining contract amount (per Brinks' disclosed policy).
- Equipment returns: you can return unused or defective equipment within 30 days of shipping for a refund of the original purchase price less discounts, shipping, and handling.
- Returns must be processed via the Customer Portal and use original packaging. Refunds may take up to 30 days to process.
- Returning equipment does not automatically cancel monitoring; you must cancel the contract separately.
Brinks Home Security plans and pricing
Pricing summary
No New Zealand - specific pricing was found. Available public pricing is listed in USD and may not reflect local offers or taxes.
Typical cost ranges
| Item | Typical cost (public USD ranges) |
|---|---|
| Equipment (upfront) | USD $360 - $800 (varies by package) |
| Monthly monitoring | USD $29.99 - $49.99 (depending on plan) |
| Trial period | 30 days |
| Early cancellation / remaining term | Customer may owe 100% of remaining contract after trial |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand's Consumer Guarantees Act (CGA), services must be carried out with reasonable care and skill. Products must be of acceptable quality, fit for purpose, and as described.
If these guarantees are breached you are entitled to a remedy such as repair, replacement, or refund regardless of a supplier's contract terms.
When you can cancel and seek refunds
- If the service failure is of substantial character you may cancel the contract and seek a refund (full or partial depending on value received).
- Company policies cannot legally override your statutory rights under NZ law; keep records and raise the issue with consumer authorities if needed.
Customer experiences
Positive feedback
- Many customers praise helpful and patient support staff who resolve technical issues with clarity and kindness.
- Technicians are frequently described as knowledgeable, professional, and effective at remote troubleshooting.
Negative feedback
- Common complaints include difficulty cancelling, long contracts, and being billed for remaining terms despite service problems.
- Some report slow or obstructive cancellation processes, missing signed forms, unexpected charges, and disputes about equipment returns.
Documentation checklist
What to gather before you call
- Account number, service address, and your contact details as shown on the account.
- Contract or terms of service, signup date, and any trial-period proof.
What to keep after initiating cancellation
- Copy of the emailed cancellation paperwork and the signed confirmation; date/time you signed it.
- Return tracking numbers, photos of equipment condition, receipts, bank/card statements showing charges, and any confirmation email from Brinks.
Common mistakes
Failing to complete the required steps
Many customers assume a message in the app or an App Store cancellation ends the contract. Brinks requires you to call and sign emailed paperwork; skipping that can leave the contract active and lead to charges.
Missing signature or proof
If you do not electronically sign the emailed cancellation form within the 7-day window Brinks provides, the cancellation may not complete and you can be billed further.
Comparative recap
How Brinks compares on cancellation
| Feature | Brinks Home Security | Typical NZ provider (varies) |
|---|---|---|
| Cancellation method | Phone call to 469-391-4024 + emailed signed form | Often phone or online portal; some allow in-app or in-store cancellation |
| Trial/refund window | 30-day trial (full refund if cancelled within) | Some NZ providers offer cooling-off; periods vary (check contract) |
| Equipment returns | 30 days if unused/defective; via Customer Portal; return doesn’t cancel contract | Policies vary; many require return within set period and may link to contract cancellation |
| Contract liability | May owe 100% of remaining term post-trial | Depends on provider; termination fees or remaining balance common |
| Local consumer protection | Statutory rights apply but process may be US-based; NZ law still protects NZ consumers | NZ providers fall directly under NZ laws; dispute processes may be simpler locally |
After cancelling
Returns and final checks
- Return equipment via the Customer Portal if eligible, keep tracking and photos of packaging.
- Check your bank or card statements for final charges and keep all cancellation confirmations.
If you have a dispute
- If Brinks fails to honour legal rights or the agreed cancellation, you can file a complaint with Consumer Protection: consumerprotection.govt.nz.
- For guidance on your statutory rights and next steps see Know your rights and Consumer.org.nz.
Address
Postal address for cancellations (US)
Brinks Home Security Attn: Cancellations
1600 UT Southwestern Blvd
Dallas, TX 75390 USA
Advice for New Zealand customers
This is a US-based postal address commonly provided by Brinks. If you post materials, use tracked, signed-for mail and retain proof of posting.
Always keep electronic copies of your cancellation email, the signed form, and any return tracking numbers for NZ dispute or complaint processes.