Cancel CHAI online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chai: Easy Method
What is Chai
Overview
Chai is a conversational AI platform that provides chatbots and character AI experiences on mobile and web platforms. It offers free and paid subscription tiers for enhanced features.
Core features
Features commonly include chat with AI characters, re-rolls, ad removal, and premium messaging limits. Subscriptions unlock higher usage and advanced capabilities.
How to cancel Chai
iOS (App Store) - quick steps
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Find Chai in the list and tap it, then choose Cancel.
- Follow on-screen prompts to confirm cancellation.
Reference guidance: appcutter.com.
Android (Google Play) - quick steps
- Open the Google Play Store app.
- Tap the Menu (three lines), then Subscriptions.
- Find “Chai: Social AI Platform - Chat” and select Cancel.
- Confirm cancellation through the Play Store prompts.
Reference guidance: appcutter.com.
Chai app or website - quick steps
- Log in to the Chai app or website with your account.
- Open the menu (look for Billing / Subscription / Payment / Manage account / Settings).
- Follow the prompts to cancel your subscription.
- Save any confirmation or screenshot shown after cancelling.
General guide: appcutter.com.
What happens when you cancel
Access and billing
Cancelling stops future renewals but typically keeps full access until the current billing period ends.
If you subscribed through Apple or Google, those stores manage the billing and will control the cancellation timing.
Data and account
Your Chai account and chat history usually remain available unless you request deletion in settings.
Deleting an account is separate from cancelling a subscription; check account settings for data removal options.
Will I get a refund?
Apple / iOS subscriptions
Apple handles refunds for App Store subscriptions; developers cannot directly issue refunds for iOS purchases.
If you need a refund for an Apple charge, request it from Apple via your purchase history or Apple Support.
Android and direct refunds
- Chai support has stated they can issue refunds for Android users directly and would process them “ASAP”.
- If a refund is refused or unresolved, users may need to dispute the charge with Google Play or their bank.
- Several users report needing to escalate or dispute charges to recover funds.
See community reports: reddit.com.
Chai plans and pricing
Current plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Premium Subscription (Monthly) | NZ$23.99 | Monthly | Remove ads, unlimited messaging, premium features |
| Premium Subscription (Annual) | NZ$219.99 | Annual | Same as Premium Monthly, billed yearly |
| Ultra Subscription (Monthly) | NZ$52.99 | Monthly | All Premium features plus extra advanced capabilities |
| Ultra Subscription (Annual) | NZ$449.99 | Annual | Same as Ultra Monthly, billed yearly |
| Daily Upgrade | NZ$1.99 | Daily | Short-term access to premium features for one day |
Notes on pricing
Prices above were taken from the New Zealand App Store listing as of 2025 and may change.
Check the App Store or Google Play listing for live regional pricing before purchasing.
Your consumer rights in New Zealand
Cooling-off and digital content
New Zealand consumers generally have a 14-day cooling-off right for many purchases, but digital in-app subscriptions may be exempt.
Instant access to digital content can void the right to cancel under NZ rules, so trial and immediate access may limit cancellation rights.
Remedies and escalation
- If access issues, billing errors, or misrepresentation occur, you retain rights to remedies under NZ consumer law.
- Escalation options include contacting the App Store, Google Play, Chai support, or the Ministry of Business, Innovation and Employment (MBIE).
- Disputing the charge with your bank is a further option if refunds are not provided.
MBIE: mbie.govt.nz.
Customer experiences
Positive feedback
- Some users find Chai fun and engaging and prefer it to alternatives like Character.AI.
- Users report improvement in bot consistency and prompt memory in recent updates.
Common complaints
- Short or slow bot replies, especially for role-play conversations.
- Lack of message deletion and repetitive or off-character responses over time.
- Aggressive paywalls, ads, and billing/refund frustrations, including charges after trial cancellation.
Community reports: reddit.com
Documentation checklist
Must-have documents
- Purchase receipts from Apple or Google Play showing the charge and subscription ID.
- Screenshots of subscription status, cancellation confirmation, and any trial dates.
- Emails or in-app messages from Chai confirming subscription or cancellation.
When you contact support
- Include dates, times, device type (iOS/Android), and the app store used for purchase.
- Attach screenshots and the last four digits of the payment method if available.
- Keep a clear timeline of actions taken (subscribe → cancel → charge → request refund).
Common mistakes
Cancelling in the wrong place
Example: cancelling inside the Chai app but forgetting the App Store or Google Play subscription, which continues to bill.
Always check the store subscription page (Apple or Google Play) as well as the Chai app when cancelling.
Missing timing and proof
Example: assuming a refund will be automatic without saving confirmation or screenshots of the cancellation moment.
Keep time-stamped proof of cancellation and any trial status to support refund requests or disputes.
Comparative recap
At-a-glance comparison
| Item | iOS (App Store) | Android (Google Play) | Chai app / Website |
|---|---|---|---|
| How to cancel | Settings → [your name] → Subscriptions → Chai → Cancel | Google Play Store → Menu → Subscriptions → Chai → Cancel | Log in → Menu → Billing / Subscription / Payment / Manage account / Settings → Cancel |
| Who handles refunds | Apple handles refunds; developers cannot directly refund iOS purchases | Chai support may issue refunds directly; Google Play also handles disputes | Possible for direct purchases; follow app prompts and contact support |
| Access after cancel | Access generally continues until the end of the current billing period | Access generally continues until the end of the current billing period | Access depends on account status and where payment was made |
| Common issues | Refunds must go through Apple; delayed or denied refunds reported | Users report Chai can refund; some still needed to dispute charges | Navigation varies by UI; keep screenshots of cancellation confirmations |
After cancelling
Useful links
- Apple Support (request refund): support.apple.com
- Google Play Help: support.google.com/googleplay
- MBIE consumer guidance (NZ): mbie.govt.nz
- Cancellation walkthrough: appcutter.com
Next steps
- Verify your subscription status in the App Store or Google Play and save confirmation.
- Monitor your card or bank statement for any unexpected charges over the next billing cycle.
- If charged after cancellation, contact the store, Chai support, and your bank with documentation.
Address
Corporate address
Chai Research Corp.
209 Hamilton Ave., Ste 3, Palo Alto, California 94301, United States
Notes on postal contact
No separate New Zealand postal address was located; use the corporate address above for written correspondence.
For faster resolution, contact in-app support or the relevant app store before sending postal mail.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.