Cancel CHILDFUND online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Childfund service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Childfund: Easy Method
What is Childfund
Overview
ChildFund New Zealand is a charitable organisation that supports children and communities in need through development and emergency response programs.
How they operate
They accept donations and offer monthly giving and one‑off "Gifts that Grow" items in New Zealand dollars (NZD).
Donations are processed via ChildFund NZ’s website and managed by their donor support team rather than app stores.
How to cancel Childfund
Primary cancellation methods
- Phone: Call Donor Care on 0800 808 822 (free in NZ) or 09 366 0333 to request cancellation.
- Email: Send a cancellation request to info@childfund.org.nz with your donor details.
- Website contact: Use the contact page at childfund.org.nz/contact‑us to submit a message.
Step-by-step cancellation guide
- Prepare your donor details: full name, email, donation amount, frequency, payment method and last four digits of the card if possible.
- Call Donor Care (0800 808 822 / 09 366 0333) and state you want to cancel recurring donations, or email info@childfund.org.nz with the same details.
- Request written confirmation of cancellation by email and keep it for your records.
- If the donation was set up through your bank or card provider, check with your bank to stop further payments if cancellation is not confirmed promptly.
What happens when you cancel
Access and future donations
Once you cancel, scheduled future payments are stopped and you will not be charged for subsequent periods.
One‑off donations already processed will remain as donations unless a refund is approved separately.
Records and data
ChildFund NZ will retain donor records for administration and compliance, in line with their privacy practices.
Ask Donor Care for confirmation of what personal data they will keep and how long it will be retained.
Will I get a refund?
General refund policy
Refunds for donations are handled case‑by‑case and are discretionary under ChildFund NZ’s policy.
There is no statutory 14‑day cooling‑off right that automatically guarantees a refund for donations in New Zealand.
How to request a refund and timing
- Contact Donor Care by phone or email and clearly state the reason for the refund request.
- If ChildFund NZ accepts the refund, the amount typically appears on the credit card within 7 - 10 business days.
- Refunds are not guaranteed and may be declined; specific humanitarian or program‑use constraints can affect decisions.
Childfund plans and pricing
Monthly giving options
ChildFund NZ offers monthly giving suggested amounts and named options for regular support.
One‑off gifts and items
One‑off "Gifts that Grow" items are available at fixed NZD prices to fund specific supports like water, school packs or bicycles.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Child Essentials (monthly giving) | NZ$20.00 | Monthly | Provides access to life’s basic essentials: food, safe drinking water and emergency response to the most vulnerable children |
| Monthly Giving Suggested Amount | NZ$25.00 | Monthly | Supports nutritious food, clean water, health & safety, education in communities in need |
| Monthly Giving Suggested Amount | NZ$35.00 | Monthly | Supports nutritious food, clean water, health & safety, education in communities in need |
| Monthly Giving Suggested Amount | NZ$50.00 | Monthly | Supports nutritious food, clean water, health & safety, education in communities in need |
| Counselling Session gift | NZ$79.00 | One-off | Provides a 24/7 helpline counselling session for children and youth in crisis |
| Ready for School Pack | NZ$35.00 | One-off | Provides school uniform, books, basic supplies to enable a child to attend school |
| Community Water gift | NZ$55.00 | One-off | Helps provide clean, safe drinking water infrastructure or repair for a family/community |
| Bicycle gift | NZ$100.00 | One-off | Provides a bicycle to help a child travel more safely and quickly to school |
Your consumer rights in New Zealand
Cooling‑off and change‑of‑mind
New Zealand consumer law does not generally provide a statutory cooling‑off right for donations to charities.
This means there is no automatic right to cancel a donation and receive a refund merely for a change of mind.
Protection from misleading conduct
Consumers are protected from misleading or deceptive conduct under the Fair Trading Act and the Commerce Act.
If you were misled or pressured into a donation, you can raise this with ChildFund NZ and, if necessary, with Commerce or other consumer authorities.
Customer experiences
Positive feedback
There are few publicly available reviews for ChildFund New Zealand on major review platforms, indicating limited presence on sites like Trustpilot or ProductReview NZ.
Negative feedback and concerns
Online anecdotal reports (for example on social forums) describe experiences where street fundraising felt aggressive or pressured for some donors.
These reports are individual anecdotes and do not represent a verified, systematic pattern.
Documentation checklist
What to have ready when you cancel
- Full name and contact details used for the donation (email, phone).
- Donation details: amount, frequency, start date and payment method.
- Last four digits of the card or bank reference if available.
- Any confirmation emails or receipts from ChildFund NZ.
What to request from ChildFund NZ
- Written confirmation that recurring payments have been cancelled.
- Reference number for the cancellation or refund case.
- Estimated timeframe for any approved refund to reach your card or account.
Common mistakes
Assuming app store cancellation applies
Many donors assume recurring donations can be cancelled via App Store or Google Play. ChildFund NZ processes donations through their website, so these app store steps will not stop charges.
Not keeping confirmation
Failing to get written confirmation of cancellation can lead to ongoing charges and delays in resolving disputes.
Always ask for an email or reference number and retain it until you verify no further payments occur.
Comparative recap
Quick comparison points
The table below summarises how ChildFund NZ compares with a typical New Zealand charity on key cancellation and refund features.
| Feature | ChildFund New Zealand | Typical NZ charity |
|---|---|---|
| Cancellation method | Contact Donor Care by phone or email; website contact form | Often similar: direct contact via charity support or website; some use third‑party platforms |
| Refund policy | Discretionary and handled case‑by‑case; no guaranteed change‑of‑mind right | Varies by charity; many treat refunds as discretionary unless otherwise stated |
| Payment channels | Processed via ChildFund NZ website (not App Store/Google Play) | May include website, banks, third‑party fundraisers or platforms |
| Pricing types | Monthly giving suggested amounts and one‑off gift items in NZD | Often a mix of monthly donations and one‑off gifts; amounts and options vary |
| Public reviews | Limited reviews on major NZ review sites; some anecdotal negative reports online | Public visibility varies widely; larger charities commonly have more public reviews |
After cancelling
Verify cancellation
Check your bank or card statements for at least one billing cycle after cancellation to ensure no further payments occur.
If a payment continues, contact ChildFund NZ immediately and provide your cancellation reference.
Helpful links and follow‑up
- ChildFund NZ contact page: https://childfund.org.nz/contact-us/
- ChildFund NZ refund policy: https://childfund.org.nz/refund-policy/
- Email Donor Care: info@childfund.org.nz
Address
Postal address
ChildFund New Zealand
Po Box 105630, Auckland City, Auckland 1143, New Zealand
Other contact details
- Donor Care phone: 0800 808 822 or 09 366 0333
- Website: https://childfund.org.nz
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.