Cancel Digistore24: Easy Method

What is Digistore24

Overview

Digistore24 is an online sales platform and payment processor used by vendors to sell digital products, subscriptions and services worldwide.

It handles order processing, payments, and (for many vendors) refunds and cancellations on behalf of sellers.

How it is used

Vendors use Digistore24 to manage product listings, customer billing and affiliate payouts.

Buyers interact with Digistore24 through order confirmation emails and the order overview pages provided after purchase.

How to cancel Digistore24

Cancellation for private consumers

• Open the order confirmation email you received from Digistore24.
• Click the cancellation link in the email if available, or log into your Digistore24 order overview.
• If the subscription allows cancellation and no outstanding payment exists, follow the on-screen steps to cancel.

Cancellation for business customers and app-store purchases

• Company/business customers should reply to the Digistore24 order confirmation email and request cancellation via support.
• If you purchased via Apple App Store or Google Play, manage cancellation through the respective app store (not Digistore24 web methods).
• When in doubt, contact the vendor named on the order confirmation or Digistore24 support for guidance.

What happens when you cancel

Access to products and services

Cancellation usually stops future recurring payments but may not immediately revoke access to a product or service.

Access depends on the vendor’s settings and the specific product’s terms.

Renewals and billing

After cancellation, recurring charges should cease for future billing cycles, provided the cancellation was processed before the next payment date.

Check your next billing date in the order overview and retain confirmation of the cancellation.

Data and account information

Digistore24 retains transaction records and order details as required for accounting and support purposes.

If you need data removed or altered, contact Digistore24 support or the vendor to request changes.

Will I get a refund?

General refund policy

Private consumers generally have a statutory right of revocation of at least 14 days for purchases, subject to conditions and exceptions.

Vendors may also offer extended return periods (see vendor-defined options below).

Vendor return periods and exceptions

• Vendors can set return periods ranging from 14 to 180 days (examples: Digistore24 GmbH options: 14, 30, 60, 90, 180 days; Digistore24 Inc.: 60, 90, 180 days).
• Digital goods may lose the right of revocation once access is granted or a waiver checkbox was accepted.
• If no vendor return period is set, refunds can only be processed up to 60 days after purchase at the transaction level; beyond 60 days Digistore24 cannot process the refund.

Refund timing and method

Refunds must be processed by Digistore24 within 10 business days and are returned using the original payment method.

Timing examples: credit card/PayPal may be fast (often 1 working day); SEPA direct debit may take up to 10 days.

Digistore24 plans and pricing

Pricing model overview

Digistore24 typically operates on a commission-based model rather than fixed subscription plans in NZD.

Specific fees can vary by region and vendor configuration; no NZD-specific fixed plans were found.

Key pricing notes

Expect transaction fees (percentage plus fixed fee) rather than a standard monthly plan for buyers.

Merchants see commission and payment processing charges; buyers usually pay the product price set by the vendor.

Your consumer rights in New Zealand

Statutory right of withdrawal

Private consumers generally have at least a 14-day right of revocation, subject to exceptions for digital goods or where a waiver was accepted.

Where access to a digital product is granted immediately, the revocation right can expire earlier.

Extended vendor guarantees and remedies

• Vendors may offer longer return periods (up to 180 days) which Digistore24 will process where set.
• Digistore24 terms also reference a two-year remedy period for defects in digital goods in applicable jurisdictions.

Practical steps under NZ expectations

Keep your order confirmation and cancellation requests in writing to support any claim.

If you suspect a product is misleading or a scam, document communications and seek support from Digistore24 and your payment provider.

Customer experiences

Positive feedback

Many customers report fast and professional support, quick refunds and polite assistance in Trustpilot reviews.

Users praise step-by-step guidance from support for issues like wrong orders or payout delays.

Negative feedback

Some reviewers mention confusing checkout flows, unexpected subscription charges and difficulty cancelling mistaken subscriptions.

There are also complaints alleging that some vendors sell questionable products and that returning scam products can be difficult.

What this means for you

Expect generally responsive support, but verify vendor credibility before purchase and keep records of transactions.

Be cautious during checkout to avoid accidental subscriptions and check vendor return policies first.

Documentation checklist

Essential documents to gather

• Order confirmation email from Digistore24 (contains order ID and cancellation links).
• Payment receipt or bank statement showing the transaction.
• Any communication with the vendor or Digistore24 support (emails, chat transcripts).

Optional but helpful items

• Screenshots of product pages, checkout flow or subscription terms.
• Records of attempted cancellations or dates when access was granted.

Common mistakes

Assuming all purchases are cancellable online

Example: Some buyers expect the same web cancellation process for purchases made through app stores.

App Store and Google Play purchases must be cancelled through the respective store, not Digistore24’s web interface.

Missing vendor-specific return terms

Example: Buyers sometimes miss that a vendor set an extended or shorter return period or waived the revocation right for digital access.

Always check the vendor’s stated return period and any waiver boxes at purchase.

Delaying contact or lacking proof

Example: Waiting too long to request a refund can exceed the 60-day transaction refund limit or vendor return window.

Keep order confirmations and contact support promptly to avoid missed deadlines.

Comparative recap

At-a-glance comparison

After cancelling

Confirm and monitor

Keep the cancellation confirmation email and monitor your bank or payment account for refund processing.

If a refund is due, expect processing within 10 business days; timing varies by payment method.

Where to get more help

• Digistore24 help article: How do I cancel a subscription on Digistore24?
• Digistore24 help on revocation exceptions: In which cases does my right of revocation expire earlier?
• Digistore24 refunds and returns: Refunds and returns

Address

Primary contact address

Digistore24 (international contact):

Digistore24, 360 Central Avenue, Suite 800, St. Petersburg, FL 33701, USA

Notes on written cancellation

There is no separate New Zealand post address; use the international address above for written requests where required.

Always include your order ID and contact details when submitting written cancellation or refund requests.