Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Donotpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Donotpay: Easy Method
What is Donotpay
Service overview
DoNotPay is an automated legal/consumer assistance service that offers tools such as subscription management, dispute letters, and automated claims. It markets itself as a digital service to help users with common legal and consumer tasks.
How it is delivered
DoNotPay is available via its website and via mobile app stores (Apple App Store and Google Play). Billing and support processes can differ depending on where you subscribed.
How to cancel Donotpay
Website or DoNotPay portal
- Sign in to your DoNotPay account and open Account Settings, then select the option to cancel the subscription.
- Alternatively, email support@donotpay.com from the registered email to request cancellation.
- Make sure to cancel at least 48 hours (2 calendar days) before the renewal date to avoid automatic renewal.
iOS (Apple App Store) and Android (Google Play)
- Apple (iOS): Manage subscriptions via iOS settings - App Store → Apple ID → Subscriptions. Cancel at least 24 hours before a free trial ends to avoid billing.
- Google Play (Android): Open the Play Store app → Menu → Subscriptions → select DoNotPay → Cancel. Cancel before the end of the billing period; you keep access until the period ends.
What happens when you cancel
Access and renewal
If you cancel a web subscription before the 48-hour cutoff, the subscription will not renew at the next billing date. For App Store/Play Store subscriptions, access usually continues until the paid period expires.
Data and account status
Canceling typically stops future billing but may not automatically delete your account or data. Check account settings or contact support for data deletion requests.
Will I get a refund?
Web purchases
DoNotPay's Terms of Service do not guarantee refunds for web purchases. Cancellations must be made at least 48 hours before renewal to avoid new charges.
App Store and Google Play purchases
- Apple (iOS): Refunds are handled by Apple. You can request a refund via reportaproblem.apple.com. New Zealand consumer rights still apply.
- Google Play (Android): Google Play generally treats sales as final; refunds may be issued at Google's discretion for defective content. Cancel before trial/billing to avoid charges.
Donotpay plans and pricing
Known pricing
The App Store listing in the New Zealand storefront shows a DoNotPay Subscription price of NZ$65.99. The listing does not clarify period or features.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| DoNotPay Subscription | NZ$65.99 | Unknown (likely Monthly) | Not specified in App Store listing |
Your consumer rights in New Zealand
Apple App Store purchases
Purchases made through Apple in New Zealand remain subject to statutory consumer rights. If digital goods are faulty or misrepresented, you may have remedies under New Zealand consumer protection laws.
Google Play and web purchases
- Google Play enforces its own refund and cancellation rules; NZ law still applies but Google’s policy affects refunds for Play purchases.
- For web purchases, statutory consumer rights may apply, but practical outcomes can depend on the merchant’s terms and payment method.
Customer experiences
Positive reports
Some customers reported successful cancellations and refunds when contacting DoNotPay support, including cases resolved within 10 days.
Other users said receiving a refund after cancellation increased their confidence in the service’s legitimacy.
Negative reports
Multiple Trustpilot reviews describe continued or unauthorized charges after cancellation, such as recurring NZ$36 charges despite cancelling.
Users also report difficulty reaching helpful customer support, automated responses, or failed cancellation attempts in some cases.
Documentation checklist
What to prepare before you cancel
- Registered email address used for the DoNotPay account.
- Subscription details: date of purchase, renewal date, and payment method.
- Copy of any cancellation confirmation or support email correspondence.
If you need a refund or dispute
- Receipts or bank/credit card statements showing the charge.
- Any screenshots of account settings or subscription pages.
- Records of attempted cancellation or support requests (dates and content).
Common mistakes
Not cancelling through the right channel
Many problems arise when users try to cancel a subscription through the website while they actually subscribed via the App Store or Google Play.
If you subscribed through Apple or Google, you must cancel through that platform - contacting DoNotPay support will not stop store-managed renewals.
Missing cancellation windows and poor documentation
Failing to cancel within the required window (48 hours for web, 24 hours for App Store free trials) is a frequent issue that leads to unexpected charges.
Also, not keeping receipts or confirmation emails makes disputes and refund requests harder to resolve.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Timing to cancel |
|---|---|---|---|
| Website / DoNotPay portal | Account Settings or email support@donotpay.com | Terms do not guarantee refunds; refunds sometimes issued by support | At least 48 hours before renewal |
| Apple App Store (iOS) | iOS Settings → App Store → Apple ID → Subscriptions | Refunds handled by Apple via reportaproblem.apple.com; NZ consumer rights apply | Cancel at least 24 hours before free trial ends |
| Google Play Store (Android) | Play Store app → Menu → Subscriptions → Cancel (or play.google.com) | Generally final; refunds at Google’s discretion for defective content | Before the end of the billing period |
After cancelling
Check and monitor
- Confirm you received a cancellation confirmation email or screenshot of the cancellation page.
- Monitor your bank or card statements for any unexpected charges after cancellation.
Further actions if charges continue
- Contact DoNotPay support at support@donotpay.com with your documentation.
- For App Store refunds, visit reportaproblem.apple.com. For Google Play, review refund options at the Play help pages: Google Play Terms.
- If you believe your consumer rights in New Zealand have been breached, consider contacting local consumer protection authorities for guidance.
Address
Mailing address for written notices
DoNotPay’s Terms of Service list the following mailing address for written cancellation or dispute notices:
440 Monticello Avenue, Ste 1802, PMB 33301, Norfolk, VA 23510, United States
How to send a written notice
- Send from the email address registered with your DoNotPay account or include ID information in the letter to match your account.
- Use tracked mail or keep a copy of the posted letter for your records in case you need to prove the notice date.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.