Cancel Duepoint: Easy Method

What is Duepoint

Overview

DuePoint is a subscription-based wealth and rewards platform based in South Africa that offers a membership called the Wealth Engineer Subscription and related benefits.

Service scope

DuePoint markets recurring asset-based income programmes, returns and rewards, and lifestyle benefits for members.

There is no evidence of New Zealand-specific pricing or local availability; the service appears aimed at South African residents with South African bank accounts.

How to cancel Duepoint

Cancel via DuePoint client service (web/app)

• There is no self-service cancellation in the app or website.
• You must contact DuePoint client service to request cancellation, changes to debit order dates, product swaps, or other account changes.
• Use the contact options shown on DuePoint’s website to start the cancellation request.

Cancel App Store (iOS) subscription

• Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions.
• Find DuePoint in the list and tap "Cancel Subscription" if that option is shown.
• Cancel at least 24 hours before the renewal date to reduce the chance of being charged for the next period.
• For more details on Apple refunds and subscriptions see Apple Support (search "Manage subscriptions on iPhone").

Cancel Google Play or other payments

• No verified cancellation instruction specific to Google Play for DuePoint was found.
• If you paid via Google Play, check your Google Play subscriptions in the Play Store app and follow Google's cancellation process.
• If you paid by debit order or bank transfer, contact DuePoint client service and your bank for options to stop or dispute future payments.

What happens when you cancel

Access and renewal

Cancellation typically stops future billing after the current billing period unless otherwise stated by DuePoint or the platform used to subscribe.

If you cancel through Apple, access usually continues until the end of the paid period set by Apple.

Data and account status

Account data retention and deletion policies are determined by DuePoint’s Terms of Use and privacy policy.

Contact client service to ask how your personal data and account will be handled after cancellation.

Will I get a refund?

General refund stance

There is no documented 14-day money-back guarantee for DuePoint and available information indicates refunds for unused portions are not generally offered.

One public customer complaint states that DuePoint refused to refund a debit order after an immediate cancellation request.

Possible exceptions and platform refunds

• App Store purchases: Apple’s refund policies and processes apply; submit a request to Apple for review.
• Bank or debit order disputes: you may ask your bank to investigate or attempt a recall for an unauthorised debit, but outcomes depend on banking rules and timing.
• Documented errors or demonstrable service issues may support a dispute, but DuePoint’s published materials do not promise automatic refunds.

Duepoint plans and pricing

Available plan

The following plan information is based on available disclosures and may be limited to South African customers.

Pricing table

Your consumer rights in New Zealand

Key statutory protections

In New Zealand, the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) protect consumers when buying goods and services.

These laws cover acceptable quality, fit for purpose delivery, and protection against misleading representations.

Applying rights to overseas services

• If the supplier is overseas (DuePoint is based in South Africa), enforcing NZ statutory remedies can be more difficult.
• You still have rights against your payment provider in NZ (bank, credit card, or payment platform) to dispute unauthorised or misrepresented transactions.
• For App Store purchases, Apple is often the merchant of record and handles refund/complaint processes under its own policies.

Customer experiences

Positive feedback

Some users praise DuePoint for enabling recurring asset-based income and lifestyle perks, reporting long-term earnings and rewards.

One review highlights significant reported benefits, including holidays and a vehicle reward.

Negative feedback

Negative reports focus on billing and refund disputes, including allegations of being charged after requesting cancellation and difficulty obtaining refunds.

These mixed experiences suggest customers should confirm cancellation and refund procedures in writing where possible.

Documentation checklist

Before you contact DuePoint

• Subscription details (plan name, start date, billing date)
• Payment method used (Apple ID, Google Play, bank account, debit order)
• Copies or screenshots of subscription screens, receipts, and confirmation emails

When you request cancellation or a refund

• Save a dated record of your cancellation request (email, support ticket, or message)
• Record the name of the agent and any reference/case number
• If disputing a debit order, collect bank statements showing the transaction

Common mistakes

Assuming self-serve cancellation exists

Many users expect an in-app or web self-service cancellation. DuePoint requires contacting client service, so relying on a non-existent self-serve option can delay cancellation.

Waiting until renewal date

Waiting until the renewal date to cancel increases the risk of being charged for the next period.

For Apple subscriptions, cancel at least 24 hours before renewal; for debit orders, allow extra time and confirm with client service.

Comparative recap

Quick comparison

The table below summarises key cancellation and refund points for DuePoint across platforms and what to expect.

Comparison table

After cancelling

What to do immediately

• Get written confirmation of cancellation from DuePoint client service and keep it.
• Check your bank or payment statements to confirm that future debits stop.

Useful links and contacts

• DuePoint official website - contact for cancellations and account queries.
• Public reviews (Trustpilot) - consumer experiences and reports.
• Apple subscriptions support - manage or request refunds for App Store purchases.
• Google Play subscriptions support - general guidance for Play Store subscriptions.

Address

DuePoint corporate address

DuePoint Pty Ltd

2 Payne Road, Corner Main Office Park, Bryanston, Johannesburg, 2021, South Africa

Notes on contacting from New Zealand

DuePoint appears South African; consider international calling, email, or their website contact form when requesting cancellation from New Zealand.

If you paid in New Zealand through a bank, card or app, also contact your payment provider for local dispute options.