Cancel Freelancer: Easy Method

What is Freelancer

Overview

Freelancer is an online marketplace connecting freelancers and employers for projects, contests, and ongoing work.

The platform offers paid membership tiers, verification badges, and payment tools to manage projects and billing.

How the platform is used

Users create accounts to bid on projects, purchase upgrades, and receive payments through integrated systems.

Memberships and some services are paid; settings and billing are managed through the website account area.

How to cancel Freelancer

Cancel a web (website) membership

• Sign in to your Freelancer account and go to Membership Settings (Account > Settings > Membership).
• Choose the option to cancel your paid membership; confirm the cancellation when prompted.
• Cancellation takes effect at the end of the current paid period with no additional costs.

Stop automatic billing and other subscription routes

• First cancel your membership subscription via Membership Settings to stop renewals.
• Then remove your stored payment method: go to Payment & Financials (Account > Settings > Payment & Financials) and click the 'x' icon next to the saved card or PayPal entry.
• If you subscribed through the App Store or Google Play, cancel that subscription directly in the respective store because Freelancer’s documentation only shows web-based cancellation.

What happens when you cancel

Access and features

When you cancel a paid membership, you keep membership benefits until the end of your current paid billing period.

After the period ends, your account reverts to the free/basic tier and paid features are disabled.

Data, listings and payments

Your profile, project history, messages and portfolio remain in your account unless you delete them separately.

Existing milestone payments, ongoing projects, and disputed funds are governed by Freelancer’s project and dispute policies; these are not automatically refunded by cancellation.

Will I get a refund?

General refund policy and exceptions

You may request refunds for funds paid into your account, subject to Freelancer’s User Agreement and exclusions for milestone payments or certain fees.

Refunds are generally returned to the original payment method and dispute resolution applies to milestone funds.

Specific refund rules to note

• Freelancer Verified badge fees are non-refundable under any circumstances.
• Credit card deposits (funds added to your account) can be refundable within a timeframe that varies (often within one year; sometimes 4 - 6 months), depending on clearing and platform rules.
• PayPal deposits are refundable within one year; after that you may be able to request a payout instead of a refund.

Freelancer plans and pricing

Summary of known NZ pricing

Some membership and badge prices are listed in New Zealand dollars on the site; other standard membership tiers are available but not always shown publicly in NZD.

Platform fees such as project commissions and optional upgrades are separate and detailed elsewhere on the site.

Price table

Your consumer rights in New Zealand

Key legal protections

Under New Zealand consumer law (for example the Consumer Guarantees Act and Fair Trading Act), services must be of acceptable quality, fit for purpose, and accurately described.

Unfair or misleading representations may entitle consumers to remedies, refunds, or corrective action under NZ law.

Practical steps if you have a dispute

• Keep records of purchases, receipts and communication with Freelancer support.
• If you believe a service was misrepresented or a non-refundable policy conflicts with statutory rights, contact local consumer protection agencies for advice.
• For guidance, refer to New Zealand consumer protection.

Customer experiences

Positive feedback

Many users praise Freelancer’s support team for professionalism, responsiveness and helpful onboarding or verification assistance.

Users also report the platform is generally easy to navigate and that common billing or verification issues are efficiently handled.

Negative feedback

Some users report issues with automatic renewals, difficulties obtaining refunds, or delays in resolving billing disputes.

Other reported problems include withheld funds, withdrawal difficulties and intrusive verification requests; experiences are mixed across review sites and forums.

Documentation checklist

What to gather before contacting support

• Account username and registered email address.
• Transaction IDs, invoice numbers and dates for payments or subscriptions.
• Screenshots of billing entries, renewal charges, and membership settings pages.

Additional items that help a claim

• Support ticket numbers and copies of previous communication with Freelancer support.
• Evidence of attempts to cancel (screenshots of cancellation confirmation) and any bank or PayPal statements showing charges.

Common mistakes

Failing to cancel in the right place

Users sometimes try to remove their card without first cancelling the membership subscription; this can leave the subscription active and lead to unexpected renewals.

Always cancel the membership subscription in Membership Settings first, then remove payment methods in Payment & Financials.

Assuming app-store cancellation is automatic

If you subscribed via a mobile app, cancelling only on the website may not stop App Store or Google Play billing; those subscriptions often must be cancelled in the store.

Check your Apple or Google account subscriptions and cancel there if applicable to avoid further charges.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Confirm cancellation by checking Membership Settings for end dates and confirmation messages.
• Remove saved payment methods in Payment & Financials to reduce risk of future charges.

Useful links

• Membership Settings (Freelancer)
• Payment & Financials (Freelancer)
• Freelancer Support Center
• New Zealand consumer protection

Address

Registered office

Freelancer Limited, Level 37, Grosvenor Place, 225 George Street, Sydney NSW 2000, Australia

Notes about postal cancellations

Freelancer’s public contact address is in Australia; there is no separate New Zealand postal address listed for cancellations.

For account actions such as cancellation or refund requests, use your account settings and the Freelancer Support Center linked above.