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I hereby notify you of my decision to terminate the contract relating to the Freelancer.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Freelancer.Com: Easy Method
What is Freelancer.Com
Overview
Freelancer.com is an online marketplace connecting employers and freelancers worldwide for project-based work and contests.
The platform offers membership plans, project upgrades, bid features, exams and payment/withdrawal services.
Primary services
Services include posting projects, hiring freelancers, submitting bids, and managing payments including milestones.
Freelancer positions its services as business-oriented, with membership and promotional upgrades for visibility.
How to cancel Freelancer.Com
Cancel via web (recommended)
- Log in to your Freelancer.com account.
- Go to Settings → Membership tab.
- Click "Cancel" under your current plan.
- Provide a cancellation reason and confirm the cancellation.
- Cancellation takes effect at the end of the paid period.
Cancel via app stores
- If you subscribed through Apple App Store or Google Play, cancel through the store's subscription settings.
- Freelancer’s documentation applies to web cancellations only; in-app purchases follow the App Store / Google Play procedures.
- Check your device’s subscription settings or the App Store/Google Play help pages for step-by-step instructions.
What happens when you cancel
Access and features
Your paid membership benefits remain active until the end of the current paid period.
After that date your account reverts to the free/basic level and paid features are removed.
Data, projects and billing
Your profile, past projects and messages remain associated with your account unless you request account deletion.
Ongoing milestones, active contracts, or outstanding fees remain governed by Freelancer’s terms until resolved.
Will I get a refund?
General refund policy (web)
You may request refunds of funds paid into your Freelancer.com account (for example, unused deposits) subject to conditions.
Funds tied to milestone payments and processing fees are generally excluded from refund eligibility.
Deposit refunds and time limits
- Unused deposits remain in your account balance and can be requested back to the original payment method within set timeframes.
- Typical timeframes: PayPal refunds may be available up to one year; credit card refund windows vary (commonly six months to one year).
- If time limits lapse, funds may instead be withdrawn rather than refunded to the original method.
New Zealand statutory rights
Freelancer’s terms do not specify a statutory 14-day cooling-off right for its services.
Under New Zealand law the Consumer Guarantees Act usually does not cover services supplied for business purposes, so the CGA likely will not require automatic change-of-mind refunds for Freelancer use.
Freelancer.Com plans and pricing
Membership and upgrade overview
Exact NZD membership prices are not publicly listed on the site; sign in to view current plan prices for Basic, Plus, Professional, and Premier.
Many project and contest upgrades have fixed NZD prices shown below.
Price list (NZD)
| Plan / Item | Price (NZD) | Period / Notes |
|---|---|---|
| Membership Plans (Basic, Plus, Professional, Premier) | See user account (NZD, not publicly listed) | Monthly / Annual; features vary by plan |
| Featured Project Upgrade | NZ$16.90 | Per listing |
| Urgent Project Upgrade | NZ$16.90 | Per listing |
| Private Project Upgrade | NZ$36.90 | Per listing |
| Full-Time Project Upgrade | NZ$389.90 | Per listing |
| Contest Featured Upgrade | NZ$30.00 | Per contest |
| Contest Urgent Upgrade | NZ$45.00 | Per contest |
| Contest Highlight / Sealed / Private Upgrades | NZ$15.00 - NZ$30.00 | Per contest |
| Bid Highlight | NZ$1.00 | Per bid |
| Sealed Bid | NZ$0.10 | Per bid |
| Exam Fees | NZ$5.00 - NZ$18.00 | Per exam |
| Withdrawal Fees | NZ$0.30 + 2.4% (cards), NZ$15.00 (wire), NZ$1.70 (Express/PayPal) | Per transaction |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
The CGA protects consumers buying goods and services that are not for business purposes.
It prohibits sellers from contracting out of rights provided by the CGA for consumer transactions.
How this applies to Freelancer.com users
Freelancer.com positions its services as business-focused; where services are for business purposes the CGA generally does not apply.
This means many Freelancer transactions may be governed by the platform’s own terms, dispute processes, and refund rules rather than CGA protections.
Customer experiences
Positive feedback
Some New Zealand users praise responsive, professional and helpful support staff and smooth onboarding experiences.
Trustpilot highlights named agents and clear communication as positives for certain users.
Common complaints
Reported issues include funds being withheld or locked, difficulties obtaining refunds, and extended verification requests.
Users on forums mention platform fees, disputes over deposits, and concerns about trust and scam-like activity in some projects.
Documentation checklist
What to prepare before cancelling
- Login details for your Freelancer.com account.
- Evidence of payments you want refunded (receipts, transaction IDs).
- Details of active milestones, contracts or disputes to be resolved.
Supporting documents for refunds or disputes
- Payment method statements (PayPal, card statements) showing dates and amounts.
- Identification documents if requested for verification (follow Freelancer’s guidance on translations).
- Any communication with clients or Freelancer support relevant to the complaint.
Common mistakes
Assuming automatic refunds
Many users expect immediate refunds when cancelling but Freelancer’s policies limit refund eligibility.
Don’t assume you have a 14-day cooling-off period - platform rules and the CGA (for business services) may not provide this.
Not checking subscription source
Users sometimes cancel via the website but forget subscriptions were purchased through the App Store or Google Play.
If you subscribed in-app, you must cancel in the store to stop renewals; otherwise you may keep being charged.
Comparative recap
Quick comparison
| Feature | Web cancellation | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in Settings → Membership within your Freelancer account. | Cancel via your Apple or Google subscription settings (not inside Freelancer). |
| Refunds available | Possible for unused deposits and some account funds; exclusions apply (milestones, fees). | Store-managed subscriptions may be subject to store refund rules; platform refunds apply to account funds. |
| Timing | Cancellation effective at end of paid period; refunds have specific time windows. | Store cancellations stop future renewals; refunds handled by store support or platform rules. |
| Consumer rights (NZ) | Platform terms govern refunds; CGA likely not applicable if used for business. | Store purchases may have additional store terms; CGA implications similar for business use. |
After cancelling
Next steps
- Confirm cancellation email and note the date when paid features end.
- Request refunds for unused deposits via Freelancer support if applicable.
- Withdraw any cleared balances following withdrawal fee schedules.
Helpful links and contacts
- How to cancel or downgrade membership (Freelancer support)
- Refunding my deposit (Freelancer support)
- Freelancer terms and refund conditions
- New Zealand: fair returns and consumer rights (business.govt.nz)
Address
Registered office
Level 37, Grosvenor Place, 225 George Street, Sydney NSW 2000, Australia.
Notes on local presence
Freelancer.com does not appear to maintain a separate New Zealand office; official contact and legal documents list the Sydney address.