Cancel GEAR UP online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gear Up service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gear Up: Easy Method
What is Gear Up
Overview
Gear Up (GearUp NZ) is a New Zealand online retailer and service brand that sells gear and subscriptions through its website and possibly via app stores.
Where to find information
The company operates at gearup.co.nz and publishes payment information on its site.
For details about payment methods and refund stance see the official page: gearup.co.nz - Payment Methods.
How to cancel Gear Up
Cancel via the website (if applicable)
- Check your account settings on gearup.co.nz for any subscription or order management options.
- If there is an active subscription, look for a "Manage subscription" or "Cancel" button and follow on‑screen prompts.
- If no online option exists, proceed to contact support (see Documentation checklist and Address section below).
Cancel via App Store or Google Play
- If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions: open Settings > your name > Subscriptions, then select and cancel the Gear Up subscription.
- If you subscribed through Google Play, cancel via Google Play: open the Play Store app > Profile > Payments & subscriptions > Subscriptions, then select and cancel the Gear Up subscription.
- Gear Up’s site does not publish platform‑specific cancellation steps; follow the relevant app store guidance if you used an in‑app purchase.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but does not always remove access immediately.
If you cancel a timed subscription (weekly, monthly, yearly) you may retain access until the paid period ends.
Renewals and billing
Canceling prevents future automatic charges; verify your app store or card statements to ensure no further renewals occur.
If charged after cancellation, save receipts and contact support or the payment provider promptly.
Data and account information
Cancellation does not necessarily delete your account or personal data; review privacy or account settings on gearup.co.nz.
Request data deletion or account closure through Gear Up support if required; retain copies of any requests you send.
Will I get a refund?
Gear Up’s stated policy
Gear Up’s website makes clear it "does not provide refunds or returns if you change your mind," regardless of payment method.
That policy covers change‑of‑mind situations and is stated on the payment methods page: gearup.co.nz - Payment Methods.
Exceptions under New Zealand law
- Under the Consumer Guarantees Act (CGA) you are entitled to remedies (repair, replacement, or refund) if goods are faulty or not of acceptable quality.
- Gear Up cannot lawfully rely on a blanket "no refunds" policy for faulty or misdescribed goods; CGA rights override contradictory store terms.
- If goods are faulty you are not required to pay return postage for the fault; Gear Up must comply with CGA remedies.
If you believe you are owed a refund
Collect evidence of the fault (photos, videos, correspondence, receipts) and contact Gear Up support first to request a remedy.
If Gear Up refuses an appropriate remedy, escalate to Consumer Protection or consider dispute resolution; see helpful links below.
Gear Up plans and pricing
Pricing overview
App‑store pricing varies by tier and region. The New Zealand App Store lists multiple price options for weekly, monthly, and annual periods.
Below are example NZ$ price tiers observed in 2024 - 2025 listings.
Plans table
| Plan | Typical NZ$ Price (examples) | Period | Notes |
|---|---|---|---|
| 1‑Week Subscription | NZ$4.99 / NZ$5.99 | Weekly | Standard weekly access via App Store in‑app purchase options |
| 1‑Month Subscription | NZ$7.99 / NZ$14.99 / NZ$19.99 | Monthly | Multiple pricing tiers available (regional/promotional variations) |
| 12‑Month Subscription | NZ$59.99 / NZ$99.99 / NZ$119.99 | Annual | Yearly access with multiple tier options |
Your consumer rights in New Zealand
Key legal protections
The Consumer Guarantees Act (CGA) gives consumers rights to goods that are of acceptable quality, fit for purpose, and as described.
If goods fail a guarantee, you can seek repair, replacement, or refund depending on the severity of the problem.
What sellers must not do
- Sellers cannot contract out of CGA rights by stating "no refunds" for faulty goods.
- Sellers must provide remedies within a reasonable time and cannot shift return postage for faulty items to the consumer.
Where to get help
For guidance on CGA and steps to take, see Consumer NZ: consumer.org.nz - Consumer Guarantees Act.
Record all communication with the seller and keep proof of purchase when pursuing remedies or complaints.
Customer experiences
Positive feedback
Reviews for gear‑up.me (a similarly named business) on Trustpilot note helpful customer service, fast shipping, and good product quality.
Trustpilot scores for that listing were around 4.4 - 4.5 out of 5, showing many satisfied customers.
Negative feedback
Some negative reports (likely for gear‑up.me) describe defective items, poor responses from customer support, and issues with returns for opened or faulty goods.
A small number of reviewers reported restocking fees or refusal to accept returns despite defects; keep this in mind when purchasing.
How to interpret reviews
Reviews may refer to different but similarly named businesses; check the exact seller domain and contact details before judging service levels.
Use reviews as one data point and retain purchase documentation to support any claim if a problem arises.
Documentation checklist
Items to gather before cancelling or claiming
- Order confirmation and receipt showing date, item description, and price.
- Subscription confirmation (email or app store receipt) showing billing period and transaction IDs.
- Photos or video of defects, damage, or misdescription if claiming a remedy under CGA.
Communication records
- Copies of all emails, chat transcripts, and support tickets with timestamps.
- Screen captures of account/subscription pages showing current status or charges.
Common mistakes
Assuming "no refunds" is absolute
Many buyers assume a store's "no refunds" statement overrides statutory rights. This is incorrect in New Zealand for faulty or misdescribed goods.
Do not forgo gathering evidence or seeking a remedy because of a posted policy; rely on CGA protections instead.
Failing to check where you subscribed
Consumers sometimes try to cancel on the website when they subscribed via Apple or Google in‑app purchases.
Always confirm whether the subscription was processed by an app store; if so, cancel through the app store to stop renewals.
Not saving documentation promptly
Delays in saving receipts, photos, or correspondence reduce your ability to prove a claim later on.
Always download or screenshot receipts and keep copies of all communications with the seller and payment provider.
Comparative recap
At a glance
The table below summarises cancellation ease, refund stance, consumer rights, and example pricing to help quick decisions.
Comparison table
| Aspect | Gear Up (site) | App Store / Google Play | Consumer Rights (NZ) |
|---|---|---|---|
| Cancellation path | Website account or contact support (no detailed site guidance) | Cancel via Apple/Google subscription management | Right to remedies for faulty goods regardless of seller policy |
| Refund policy | Stated: no refunds for change of mind | App stores manage billing refunds for in‑app purchases in some cases | Refunds required if failure is substantial or cannot be remedied |
| Pricing examples | Weekly NZ$4.99 - 5.99; Monthly NZ$7.99 - 19.99; Annual NZ$59.99 - 119.99 | Prices mirror app store tiers; may vary by region | Pricing itself is not regulated by CGA; rights apply to product quality |
After cancelling
Verify cancellation
Check your account page, email confirmation, and payment statements to ensure future billing has stopped.
If charges continue, contact the payment provider (bank, Apple, or Google) and provide evidence of cancellation.
Where to get further help
Consumer NZ guidance on refunds and faulty goods: consumer.org.nz - Faulty product: how to get a refund, repair or replacement.
Gear Up payment methods and policy page: gearup.co.nz - Payment Methods.
Apple support for subscriptions: support.apple.com - Manage subscriptions.
Google Play help for subscriptions: support.google.com - Cancel a subscription.
Address
Registered address
For service or legal notices, use the company’s registered address as listed in the New Zealand business register.
Postal details
Gear Up Limited, 5 Odin Place, Birkdale, Auckland, New Zealand.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.