Cancel Geocaching: Easy Method

What is Geocaching

Service overview

Geocaching is an outdoor recreation service and community platform for finding and logging hidden "geocaches" using GPS and mobile apps.

It offers a free account and optional Premium Membership that adds search, filtering and navigation features.

How memberships work

Premium Membership is a paid, auto-renewing subscription available via the website, Apple App Store, or Google Play.

Billing and cancellation rules depend on where the subscription was purchased (site vs app store).

How to cancel Geocaching

Cancel if you purchased via App Store (Apple)

• Open your Apple ID / App Store account on your device or at reportaproblem.apple.com.
• Find the Geocaching subscription and choose "Cancel Subscription" inside Apple’s subscription settings.
• Note: Uninstalling the Geocaching app does not stop auto-renewal; Apple controls refunds and cancellations for App Store purchases.

Cancel if you purchased via Google Play or the website

• Google Play: Open your Google Play account (play.google.com or the Play Store app), go to Subscriptions, and cancel the Geocaching subscription.
• Website purchases: Log into your Geocaching account → Settings → Account → Manage Premium Membership → Stop Recurring Membership to turn off auto-renewal.
• After cancellation, keep any confirmation emails and receipts for refunds or disputes.

What happens when you cancel

Access to Premium features

Turning off auto‑renewal stops future charges but usually keeps Premium features until the paid period ends.

Exact access timing can vary if a refund is issued; see refund rules for details.

Renewal and billing

Auto‑renewal is controlled by the store where you purchased: Apple, Google Play, or the Geocaching website.

Canceling via the correct store or website is required to prevent future charges.

Account and data

Cancelling your subscription does not automatically delete your Geocaching account or logs; account data typically remains available under your free account.

If you need account deletion, contact Geocaching support or follow account settings procedures.

Will I get a refund?

Refunds for site or Google Play purchases

• Yearly or quarterly: Refunds possible if you notify Geocaching by email within 30 days of purchase or renewal; membership may terminate up to one week after cancellation and the last subscription amount (including taxes) can be refunded.
• Monthly: Refunds only if canceled within 14 days of the initial purchase; after 14 days there is no refund, but Premium continues until 30 days after last payment.

Apple App Store and regional rules

• Apple App Store purchases are governed solely by Apple's in‑app purchase and refund policies; contact Apple for refunds on App Store purchases.
• Consumers in the EEA and the UK have a statutory 14‑day withdrawal right for subscriptions or unused gift cards; Geocaching will refund within 14 days for eligible EEA/UK cases.

Full Geocaching refund details: Geocaching Refund Policy.

Geocaching plans and pricing

Pricing overview

Official listing shows USD prices but actual local costs can vary by payment method and region.

App store purchases may incur additional fees compared with site purchases.

Common plans

Note: Official Geocaching pricing is listed in USD (USD $39.99/yr or $6.99/mo); conversions and local prices may differ.

Your consumer rights in New Zealand

Relevant New Zealand laws

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act for services and goods.

These laws give rights around acceptable service quality and truthful representations.

Digital subscriptions and cooling-off

• There is no automatic NZ statutory "cooling‑off" period for digital subscriptions unless the supplier offers one.
• Geocaching’s published refund policy does not provide a NZ‑specific legal right beyond the company policy and applicable app store rules.

Customer experiences

Positive feedback

• Users who purchased on the website report straightforward cancellation via account settings.
• Geocaching publishes clear timeframes for refunds on site and Google Play purchases.

Negative feedback

• TrustPilot feedback indicates many users find stopping subscriptions (especially via app stores) difficult and confusing.
• Geocaching (Groundspeak) has a low TrustScore on TrustPilot with many 1‑star reviews describing problems with subscription management and support.

Documentation checklist

What to gather before cancelling

• Account email and username used for the Geocaching account.
• Order receipt or confirmation email showing purchase date and amount.
• App store transaction ID (Apple or Google Play) if purchased through a store.

What to include in refund requests

• A clear request stating purchase date, plan type, and reason for refund.
• Screenshots of the receipt or subscription page and any cancellation attempts.
• Check your email junk folder in case Geocaching support replies there.

Common mistakes

Uninstalling the app instead of cancelling

Uninstalling the Geocaching app does not stop auto‑renewal; you must cancel inside the store or your Geocaching account.

Missing refund windows and wrong channel

Waiting past the 14‑ or 30‑day refund windows can forfeit refund eligibility for monthly or yearly purchases.

Also, attempting to get an App Store refund via Geocaching support will not work - Apple handles those refunds.

Comparative recap

Quick channel comparison

After cancelling

Useful links

For the official refund policy and details, see: Geocaching Refund Policy.

Manage your account and stop recurring membership here: Geocaching Account.

If you need more help

• If you purchased via Apple, contact Apple Support for refunds and subscription help.
• If you purchased via Google Play, use Google Play support and also email Geocaching within applicable refund windows.
• If you need to send mail, see the headquarters address below (no separate NZ office).

Address

Geocaching headquarters

Geocaching

837 N 34th St, Suite 300, Seattle, Washington 98103, United States

Notes about New Zealand correspondence

There is no separate Geocaching office in New Zealand; any postal correspondence should be sent to the Seattle headquarters above.

For fastest resolution, use the online account links and email support before sending postal mail.