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I hereby notify you of my decision to terminate the contract relating to the Gopro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Gopro: Easy Method
What is Gopro
Overview
GoPro is a consumer electronics company best known for its action cameras and related services, including subscription-based cloud and app features.
The brand combines hardware, companion apps, and online services to store, edit and share footage captured on GoPro devices.
Services and subscriptions
GoPro offers device sales plus optional subscriptions that provide cloud backup, app functionality, and other benefits under a Quik or GoPro subscription plan.
Subscriptions may be purchased directly on gopro.com or through third-party app marketplaces such as the Apple App Store or Google Play.
How to cancel Gopro
Cancel on gopro.com (web)
- Sign in to your account at gopro.com and go to Account or Subscription settings.
- Locate your active subscription and select the option to cancel.
- Follow on-screen prompts; cancellation takes effect at the end of the current billing period.
- If web cancellation is not available, use the contact or support options listed on the GoPro site.
Cancel via App Store or Google Play
- If you purchased the subscription through Apple or Google, you must cancel using that marketplace's subscription management tools.
- Open your Apple ID subscriptions (Apple Support: manage subscriptions) or Google Play Subscriptions (Google Support: manage subscriptions) and turn off auto‑renewal.
- Cancellation via these stores stops future billing; the subscription remains active until the end of the paid period.
- GoPro will not process cancellations made through app marketplaces - use those store tools.
Other cancellation routes
- If instructed by the subscription agreement or support, you may send certified mail to the address listed for notices.
- Use certified or tracked mail only if explicitly requested or if other channels fail; retain proof of postage and tracking.
What happens when you cancel
Access and billing
Cancellation stops automatic renewal but does not usually end access immediately.
Your subscription remains active until the end of the current billing period; no prorated refunds are issued for unused time.
Data, cloud storage and content
Cloud backups and app features tied to an active subscription may be limited or removed after your subscription expires.
Export or download any important footage before the subscription period ends to avoid losing access to stored content.
Support and disputes
If you see charges after cancellation, check which platform managed the subscription (web, Apple, Google) and contact that provider first.
Keep records of cancellation confirmations and billing statements to support any dispute or refund request.
Will I get a refund?
Subscriptions (web and app marketplaces)
GoPro's subscription policy is that no refund will be issued when cancelling; cancellation takes effect at the end of the billing period.
When subscriptions were purchased via the App Store or Google Play, you must request refunds (if any) through those stores' refund processes; GoPro does not issue subscription refunds.
Purchases on gopro.com (products)
- GoPro NZ offers a 30-day money-back guarantee for products purchased on gopro.com, allowing a full refund within 30 days of receipt.
- Items damaged for reasons not covered by warranty are excluded from the guarantee, and shipping fees are not refundable.
Exceptions under New Zealand law
Under New Zealand law you do not have an automatic right to return goods simply for a change of mind.
If goods or services are faulty, not fit for purpose, or not as described, you may have remedies such as repair, replacement or refund under the Consumer Guarantees Act.
Gopro plans and pricing
Pricing overview
Specific plan prices vary by region, purchase channel and current promotions.
Where local or current pricing is required, check gopro.com or the relevant app marketplace for up-to-date NZ pricing.
Plans table
| Plan | Price (NZD) | Key features |
|---|---|---|
| GoPro Subscription (Quik) | Varies | Varies |
| Standalone products (cameras, accessories) | Varies | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires goods and services to be of acceptable quality, fit for purpose and as described.
If an item is faulty or does not meet guarantees, you may be entitled to repair, replacement or a refund.
Fair Trading Act and change-of-mind
The Fair Trading Act prohibits misleading or deceptive conduct, meaning sellers cannot contract out of statutory consumer rights.
There is no automatic 14-day cooling-off period for change of mind under NZ law; change-of-mind returns are at the retailer's stated policy.
How this affects GoPro purchases
- GoPro's posted policies (for example "no refunds" for subscriptions) do not override CGA remedies for faults.
- For change-of-mind situations, rely on GoPro's 30-day money-back guarantee for web orders where applicable.
Customer experiences
Positive feedback
Many users praise the camera hardware and image quality, describing the product performance as excellent.
Positive comments frequently focus on the core camera functionality rather than cloud or app services.
Common complaints
Reviews note recurring issues with customer service responsiveness and difficulties contacting support.
Users also report problems with app stability, cloud uploads, and occasional device malfunctions in some cases.
Documentation checklist
What to prepare before cancelling
- Account email and password (or proof of purchase for web orders).
- Subscription ID, order number or receipt showing purchase date and billing details.
- Evidence of cancellation if you already attempted to cancel (screenshots, confirmation emails).
What to include in refund or dispute requests
- Order number, date of purchase and the payment method used.
- Details of the problem (fault description) and any supporting photos or logs for product issues.
- Any correspondence with GoPro or the app marketplace and proof of cancellation attempts.
Common mistakes
Cancelling through the wrong channel
A frequent mistake is cancelling on gopro.com when the subscription was purchased via Apple or Google Play.
If purchased through an app marketplace, you must cancel there; otherwise charges may continue.
Assuming cancellation equals refund
Many customers assume cancelling will trigger an immediate refund; GoPro's policy is that cancellation stops future billing only.
Expect access to continue until the billing period ends and plan accordingly for backups and downloads.
Comparative recap
Quick comparison summary
The key difference is who controls the subscription: GoPro for web orders, Apple/Google for marketplace purchases.
Refunds for subscriptions are generally not offered by GoPro; check the marketplace's refund rules if purchased there.
Comparison table
| Item | Web (gopro.com) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in your GoPro account on gopro.com | Use Apple or Google Play subscription management tools |
| Refunds | No refund for cancelled subscriptions; product purchases may have 30-day money-back guarantee | No GoPro-issued refunds for subscriptions; request refunds through the app store policies |
| Effect of cancellation | Ends at end of billing period; access retained until then | Stops auto-renewal; access retained until end of billing period |
| Who manages subscription | GoPro | Apple or Google (third-party marketplace) |
After cancelling
Check billing and backups
Confirm the cancellation by locating a confirmation email or checking your account subscription status.
Download or export any cloud files or footage before your access ends to avoid data loss.
If you need more help
For GoPro web purchases and policies, check GoPro support pages and subscription terms.
For marketplace purchases use Apple or Google support pages; for NZ consumer law guidance see Consumer NZ and government resources.
Helpful links:
- GoPro home (gopro.com)
- Manage Apple subscriptions
- Manage Google Play subscriptions
- Consumer NZ - Returns and refunds
Address
Postal address for notices
GoPro (per subscription notices):
GoPro, Tunguháls 19, 110 Reykjavík, Iceland
When to use this address
Use the postal address only if your agreement specifically instructs certified mail for cancellation or legal notices.
Retain proof of postage and use tracked or certified services when sending notices to ensure there is documentation of delivery.