Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gumroad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gumroad: Easy Method
What is Gumroad
Overview
Gumroad is an online platform that lets creators sell digital products, memberships, and subscriptions directly to customers. It handles payments, product delivery, and basic storefront features for independent sellers.
The platform supports direct web sales and in-app purchases via mobile apps, with different cancellation and refund paths depending on how the purchase was made.
Who uses it
Creators use Gumroad to sell ebooks, courses, software, memberships and other digital content. Buyers use it to purchase and access that content across web and mobile.
Gumroad operates in USD for platform fees; creators may present prices in other currencies at their discretion.
How to cancel Gumroad
Cancel a web subscription (direct via Gumroad)
- Log in to your Gumroad account and open your Library or find the receipt email for the purchase.
- On the receipt click "Subscription settings" or "Manage membership" and choose Cancel to stop future charges.
- Deleting your Gumroad account will cancel all active memberships associated with that account.
- Note: cancelling stops future payments but does not automatically issue a refund; request refunds separately from the creator.
Cancel an in-app subscription (iOS or Android)
- For purchases made via the Gumroad iOS app, open your Apple ID subscriptions in the App Store and cancel there; Apple manages those subscriptions and refunds.
- For purchases made via the Gumroad Android app, open Google Play subscriptions and cancel there; Google handles cancellations and refunds for in-app purchases.
- Gumroad cannot cancel or refund in-app purchases made through Apple or Google directly.
What happens when you cancel
Access and renewals
Cancellation stops future recurring charges and prevents automatic renewals for memberships and subscriptions. Access often continues until the end of the billing period already paid for.
Creators control access rules; some may end access immediately, while others allow access through the paid period - check the creator's listing or contact them.
Data and account deletion
Deleting your Gumroad account cancels memberships tied to that account and removes your ability to access the Library through that login.
Creators and Gumroad retain transaction records as required; contact the creator or Gumroad for data or account questions.
Will I get a refund?
Refund policy overview
Refund policies on Gumroad are primarily set by individual creators and shown on product pages. There is no general automatic refund when you cancel a subscription.
Gumroad also reserves discretionary rights to issue refunds within 90 days of purchase, particularly to reduce chargebacks.
Exceptions and timelines
- Web purchases: first contact the creator to request a refund. If the creator does not respond within 30 days and you can show proof of contact, Gumroad may step in.
- In-app purchases: refunds are handled only by Apple (iOS) or Google (Android); neither the creator nor Gumroad can directly refund those purchases.
- If a product is defective or materially misdescribed, you may have remedies under New Zealand law even if the seller’s policy says "no refunds".
Gumroad plans and pricing
Pricing table
| Plan | Price | Applies | Notes |
|---|---|---|---|
| Transaction fee - Self-driven sales | 10% + US$0.50 | Per transaction | Applies to sales driven by the seller; plus card processing (Stripe/PayPal) fees (~2.9% + US$0.30) |
| Transaction fee - Discover marketplace | 30% total | Per transaction | Includes all processing; applies when sales occur via Gumroad’s marketplace |
Summary
Gumroad fees are stated in USD and charged per sale; NZD display is at the creator's option. Expect additional card-processing fees on top of Gumroad's transaction fee for self-driven sales.
Notes
There are no standard subscription plans shown in New Zealand dollars from Gumroad. Creators may display NZD prices, but official platform fees are defined in USD.
Your consumer rights in New Zealand
Key rights under NZ law
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) digital goods must be of acceptable quality, fit for purpose, and as described.
There is no automatic statutory 14-day cooling-off period for digital content unless the seller offers one.
How this applies to Gumroad purchases
Because creators set refund terms on Gumroad, start with the creator's policy when requesting refunds or cancellations.
If a product is defective or significantly misdescribed you may still have legal rights to a remedy under NZ law even if the seller’s policy says "no refunds".
Customer experiences
Positive feedback
Some buyers and creators report smooth transactions and straightforward delivery for digital products sold directly on the web.
Positive experiences tend to be less common in New Zealand reviews but still exist for straightforward purchases and responsive creators.
Negative feedback
- Many reviewers report withheld or delayed payouts, especially for small balances or after account suspension.
- Account suspensions without clear reasons and limited human support are common complaints.
- Users report unclear fee breakdowns and difficulty obtaining refunds or product delivery in some cases.
Documentation checklist
What to collect before requesting a refund or support
- Receipt or order confirmation (email or Library entry) showing purchase date and transaction ID.
- Screenshots of the product page, pricing, and any stated refund policy.
- Records of your contact attempts with the creator (emails, messages, timestamps).
- Evidence of the problem: download failures, broken files, or misdescriptions.
Platform-specific notes
- If purchase was in-app on iOS or Android, gather the App Store/Google Play receipt and use their refund channels.
- Keep a note of the platform used (web, iOS, Android) - it determines who handles refunds and cancellations.
Common mistakes
Mistakes buyers make
Expecting an automatic refund after cancelling a subscription is common and leads to confusion. Cancellation typically only stops future charges.
Another frequent error is cancelling an in-app subscription via Gumroad instead of using Apple or Google Play, which does not stop the in-app billing.
Mistakes creators and support issues
Creators failing to publish clear refund terms cause disputes and delays. Lack of prompt communication increases the chance of Gumroad stepping in after 30 days.
Relying solely on automated support without providing clear documentation or escalation details can slow resolution for both buyers and creators.
Comparative recap
Quick comparison table
| Topic | Web (Gumroad) | In-app (App Store / Google Play) |
|---|---|---|
| How to cancel | Log into Gumroad Library or use "Manage membership" on your receipt. | Cancel via Apple ID subscriptions (iOS) or Google Play subscriptions (Android). |
| Refunds | Request from the creator; Gumroad may intervene after 30 days or issue discretionary refunds within 90 days. | Refunds handled exclusively by Apple or Google; contact them for requests. |
| Support | Creator first, then Gumroad Help Center if unresolved. | Use Apple or Google support channels; Gumroad cannot directly refund in-app purchases. |
| Fees | 10% + US$0.50 plus payment processing for self-driven sales; 30% total for Discover. | Fees charged by platform operators and may affect payout arrangements for creators. |
| Recommended action (NZ) | Cancel on Gumroad, then contact the creator with documentation; escalate to Gumroad if needed and you can show proof. | Request cancellation and refunds through Apple or Google support channels; keep receipts as proof. |
Action checklist
For web purchases: cancel via Gumroad, gather documentation, contact the creator, and allow 30 days before asking Gumroad to intervene if there is no reply.
For in-app purchases: cancel via the device platform and request refunds through Apple or Google using their published procedures.
After cancelling
If you need a refund
- Contact the creator first with your receipt and evidence of the issue.
- For web purchases, if the creator does not respond within 30 days and you have proof of contact, you can ask Gumroad to step in.
- For in-app purchases, follow Apple’s or Google’s refund processes directly: Apple refund, Google Play refund.
Useful resources
Gumroad Help Center: https://help.gumroad.com or https://gumroad.com/help.
New Zealand consumer information: https://www.consumerprotection.govt.nz for rights under the Consumer Guarantees Act and Fair Trading Act.
Address
Legal and notices
For formal notices under Gumroad's Terms of Service, use the postal address below. There is no New Zealand-specific Gumroad address listed in their terms.
Postal address
Gumroad, Inc.
548 Market Street, San Francisco, CA 94104-5401, United States
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.