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Cancel HIGHLIGHTS
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Highlights service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Highlights: Easy Method
What is Highlights
Overview
Highlights is a digital app that unlocks reading and productivity features across iPhone, iPad and Mac, marketed with a Pro tier for advanced functionality.
The app offers subscription and one‑time purchase options and is distributed through the App Store, Google Play and the web.
Platforms
Highlights is available on iOS/macOS via the Apple App Store, on Android via Google Play, and through highlights.com for web users.
Billing and cancellation are managed through the platform where you subscribed (App Store, Google Play or the Highlights website).
How to cancel Highlights
Cancel on iOS / macOS (App Store)
- Open Settings or Preferences in the Highlights app.
- Go to Manage Subscriptions and select Cancel Subscription.
- The subscription remains active until the end of the current billing period.
- Reference: highlightsapp.net FAQ.
Cancel on Android (Google Play)
- Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions.
- Select Highlights, then choose Cancel Subscription and follow on‑screen prompts.
- Confirm cancellation and keep a screenshot or confirmation email for your records.
- Reference: joinchargeback.com.
Cancel via Web / highlights.com
- Log into your account at highlights.com.
- Navigate to Account Settings → Subscriptions → Manage Subscription → Cancel Subscription.
- Save any confirmation screen or email for proof of cancellation.
- Reference: joinchargeback.com.
Postal, phone and international notes
- Highlights no longer supports New Zealand postal cancellations; international subscribers must direct postal cancellations to the US office or use phone/online options.
- US office address and phone: see the Address section below for details and required mailing instructions.
- If in doubt, cancel through the store where you originally subscribed to avoid continued billing.
What happens when you cancel
Access and billing
After cancelling, your subscription normally remains active until the end of the current billing cycle.
No further automatic renewals will occur after the cancellation takes effect.
Account data and services
Your account and any stored data typically remain available after cancellation, but access to Pro features will end when the paid period expires.
Export any important data or settings before the subscription ends if you want to keep a copy.
Will I get a refund?
Highlights' stated refund policy
Highlights' terms state that paid subscription fees are non‑refundable except where required by law.
For specific policy language see: highlightsapp.net terms.
Exceptions under New Zealand law
Under the Consumer Guarantees Act 1993 (CGA), businesses cannot contract out of statutory consumer rights.
If a digital service is faulty, not fit for purpose, or misrepresented, NZ consumers may be entitled to remedies including repair, replacement or refund. See: CGA summary.
- Providers commonly state "no refunds" for change of mind, especially after access is granted.
- However, faults or breaches of guarantee can still require a refund or other remedy under NZ law.
- Standards NZ guidance notes that digital content is often non‑refundable after access, except as required by law: standards.govt.nz.
Highlights plans and pricing
Current plans
Below are the plans and prices listed for New Zealand (NZD) as of early 2026.
The monthly plan includes a 14‑day free trial where indicated; one‑time purchases unlock Pro features permanently or as a legacy upgrade.
| Plan | Price | Period | Features |
|---|---|---|---|
| Highlights Pro: Monthly | NZ$5.99 | Monthly | Unlocks advanced features across iPhone, iPad and Mac via subscription with auto‑renew; includes 14‑day free trial. |
| Highlights Pro: Legacy Upgrade | NZ$39.99 | One‑time purchase | Legacy upgrade to unlock Pro features - one‑off payment. |
| Highlights Pro | NZ$39.99 | One‑time purchase | Full Pro access (annual or permanent, as referenced). |
Pricing notes
Prices are denominated in NZD from the New Zealand App Store listing and reflect the options available at the time referenced.
Always check the store listing or highlights.com for current pricing and any trial terms before subscribing.
Your consumer rights in New Zealand
Key rights under the CGA
The Consumer Guarantees Act 1993 requires services to be supplied with reasonable care and skill and fit for purpose.
Suppliers cannot exclude CGA rights even if their terms say "no refunds". See: CGA summary.
Digital content and refunds
Digital products are generally non‑refundable after access is granted, unless there is a fault or misrepresentation.
- If the service fails to meet guarantees, you may be entitled to a remedy - repair, replacement, or refund.
- Document the fault and contact the provider first; if unresolved, you can escalate to Consumer Protection or dispute with your payment provider.
- See Standards NZ guidance on returns and refunds for sector context: standards.govt.nz.
Customer experiences
Positive feedback
Public reviews for Highlights Travel on Trustpilot praise organised trips, attentive guides, flexible planning and strong customer service.
These reviews indicate good service levels for travel offerings where available. See: Trustpilot.
Negative feedback
No significant recurring negative complaints were found on Trustpilot or ProductReview NZ for Highlights Travel in the referenced data.
As with any provider, individual experiences vary; check recent reviews relevant to the exact product or region before acting.
Documentation checklist
What to have ready
- Account email or username used to subscribe.
- Receipt, order confirmation, or billing statement showing the subscription charge.
- Screenshots of cancellation steps or confirmation screens, if available.
How to present evidence
- Keep dates, transaction IDs and the platform where you subscribed clearly visible on receipts.
- When contacting support, attach receipts and screenshots and request a written confirmation of cancellation.
- If disputing a charge, use your payment provider's chargeback process with the same documentation.
Common mistakes
Cancelling in the wrong place
A common error is trying to cancel through the app when the subscription was purchased through the App Store or Google Play.
Always cancel in the platform where you originally purchased to stop renewals immediately and avoid continued charges.
Assuming an automatic refund
Another frequent mistake is assuming cancellation guarantees a refund - many providers state "no refunds" but refunds may still apply under NZ law if there's a fault.
If you believe a refund is justified, gather evidence of the fault and request a remedy citing the CGA if necessary.
Comparative recap
Quick summary
Cancel via the platform where you subscribed for the quickest result: App Store for Apple, Google Play for Android, or highlights.com for web subscriptions.
Refunds are generally not provided unless required by law or if the service is faulty; document everything if you need to escalate.
Comparison table
| Method | Where to cancel | Refund chance | Notes |
|---|---|---|---|
| App Store (iOS/macOS) | Settings/Preferences in Highlights app → Manage Subscriptions, or Apple subscriptions in iOS/macOS | Generally no (policy: non‑refundable); possible if required by law | Subscription stays active until period end. See app FAQ: highlightsapp.net |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Highlights → Cancel | Generally no (policy: non‑refundable); possible if required by law | Cancel in Google Play to stop renewals; keep confirmation screenshot. See: joinchargeback.com |
| Web (highlights.com) | Log in at highlights.com → Account Settings → Subscriptions → Manage Subscription → Cancel | Generally no (policy: non‑refundable); possible if required by law | Canceling on the website is the correct route for web purchases; save confirmation. See: joinchargeback.com |
After cancelling
Follow‑up actions
Save cancellation confirmations, monitor the payment method for any unexpected charges, and export any needed data from your account.
If you are charged after cancellation, contact the platform (Apple/Google) or Highlights support and provide your cancellation proof.
Useful links
- Highlights FAQ
- Highlights Terms of Service
- Consumer Guarantees Act 1993 (summary)
- Standards NZ - returns and refunds guidance
- Trustpilot - Highlights Travel reviews
Address
US mailing address for cancellations
Highlights for Children, P.O. Box 269, 1800 Watermark Drive, Columbus, OH 43216, United States.
If you must mail a cancellation, use the above US address and include your account details and proof of purchase.
Notes about New Zealand postal options and phone
Highlights does not support New Zealand‑based mail cancellations; international subscribers must use the US mailing address or phone/online cancellation routes.
You may also contact the US office by phone: 1‑800‑255‑9517 for cancellation assistance where available.