cancellation Highlights: Easy Method

What is Highlights

Service overview

Highlights is a subscription box service for children that delivers monthly educational activities, books, games and crafts tailored by age group.

The service aims to promote learning through hands-on play and reading materials delivered to subscribers each month.

Subscription model

Highlights runs on recurring subscriptions billed monthly or annually, with account-managed deliveries and preferences available online.

Payments may be processed through the Highlights website or through app-store platforms depending on how you subscribed.

How to cancel Highlights

Cancel online (recommended)

• Log in to your account at shop.highlights.com.
• Go to Account or Subscription settings and choose “Cancel” or “Manage Subscription.”
• Follow on-screen steps to confirm cancellation and keep a screenshot or confirmation number.

Other accepted cancellation methods

• By phone: call Highlights customer service using the number listed on your account or order confirmation.
• By email: send your request and order details to the customer service email shown on the site.
• By postal mail: send written cancellation to Highlights for Children Customer Service, P.O. Box 269 Columbus, OH 43216.

What happens when you cancel

Access and deliveries

Cancellations typically stop future renewals but do not retroactively retrieve delivered boxes or content already provided.

Your current paid period usually remains active until the end of that billing cycle unless stated otherwise.

Billing and data

After cancellation, recurring charges will cease at the next renewal date; keep confirmation for billing disputes.

Your account data and order history are generally retained for support and record-keeping unless you request deletion.

Will I get a refund?

General refund policy

Refund eligibility depends on where you purchased the subscription (Highlights website vs app store) and the merchant’s specific policy.

Requests should be made promptly and include proof of purchase to improve outcome.

App store and merchant exceptions

• Apple App Store: use reportaproblem.apple.com to request refunds; processing typically takes 24 - 48 hours. Apple allows returns on certain hardware/software within 14 days in the UAE. See Apple’s returns page: apple.com/ae/shop/help/returns_refund.
• Google Play: short-window refunds are often possible within 48 hours; some media categories allow up to 7 days. See Google Play Help: support.google.com/googleplay/answer/2479637.
• Web purchases: merchants such as UAE PL Store, GameStore and PalsPlay have varying refund windows and processes; contact the merchant directly. See UAE PL Store policy: store.uaepl.ae/pages/return-refund-policy.
• Carrier-billed purchases: refunds for Google Play billed via carriers (e.g., Etisalat / e&) must be handled by Google; the carrier typically cannot issue refunds.

Highlights plans and pricing

Official price reference

Official Highlights pricing is listed in USD on the pricing page; AED conversions below are approximate.

Actual UAE App Store or local merchant prices may vary due to exchange rates and regional pricing.

Plans table

Source: official pricing page highlightsapp.net/pricing/. AED conversion uses an approximate USD→AED rate.

Your consumer rights in United Arab Emirates

Statutory protections

UAE consumer protection laws apply in addition to store or merchant policies; statutory rights cannot be waived by a seller’s terms.

If a merchant refuses a legally required refund or repair, you can escalate to local consumer protection authorities.

Relevant official policies

• Apple’s UAE Sales and Refunds Policy permits returns for hardware and unsealed software within 14 calendar days: apple.com/ae/shop/help/returns_refund.
• Clubble notes that statutory consumer rights under UAE law remain unaffected by store policies: clubble.ae/terms-and-conditions.

Customer experiences

Positive feedback themes

Customers often praise timely, helpful customer service and clear communications when support teams respond quickly via phone or chat.

When subscription management is straightforward online, users report smooth cancellations and refunds.

Common complaints in the UAE market

Across UAE merchants, issues reported include slow responses, billing problems and difficulty obtaining refunds - particularly with large carriers or marketplace platforms.

Examples of reported problems in other UAE services include delays in refunds, poor post-sale support, and delivery issues; these are industry-wide considerations when subscribing.

Documentation checklist

Essential items to have ready

• Order number or subscription ID from your Highlights account or confirmation email.
• Email address associated with the subscription and account login details.
• Payment method used (card details last four digits, PayPal, or app-store account).
• App-store receipt if you subscribed via Apple App Store or Google Play (save the reportaproblem receipt).

Optional helpful items

• Screenshot of subscription status in your Highlights account or the app-store subscription page.
• Any correspondence with Highlights customer service (dates and reference numbers).
• Proof of delivery or shipment if your cancellation involves a physical box already sent.

Common mistakes

Deleting the app instead of cancelling

Removing the Highlights app from your device does not cancel an App Store or Google Play subscription; you must cancel through your store account.

Always confirm cancellation in your account page or via the store’s subscription manager to avoid unexpected renewals.

Contacting the wrong party

If you subscribed via Apple or Google, contacting Highlights directly may not stop future billing; the store subscription must be cancelled at the store.

For web purchases handled by third-party merchants (UAE PL Store, GameStore, PalsPlay), contact the merchant used at purchase - not Highlights - to request merchant-specific refunds.

Comparative recap

Quick channel comparison

After cancelling

Confirm and keep records

Save cancellation confirmation emails, screenshots of subscription status, and any reference numbers for future disputes.

Monitor your bank or card statement around the next renewal date to ensure no further charges occur.

Helpful official links

• Highlights account: shop.highlights.com
• Apple refunds and returns (UAE): apple.com/ae/shop/help/returns_refund
• Report App Store problems: reportaproblem.apple.com
• Google Play refund help: support.google.com/googleplay/answer/2479637
• UAE PL Store refund policy: store.uaepl.ae/pages/return-refund-policy

Address

Mailing address

Highlights for Children Customer Service

P.O. Box 269 Columbus, OH 43216

Where to find support online

Account management and support are available at shop.highlights.com.

For app-store issues, use the Apple or Google Play support pages linked above.