Cancel Hp Instant Ink: Step-by-Step Guide

What is Hp Instant Ink

Service overview

HP Instant Ink is a subscription service that delivers ink or toner cartridges and prepaid recycling supplies to your door based on your printing needs.

The service charges a monthly fee for a set number of pages, with automatic delivery before you run out and options to carry over unused pages in many plans.

How it works

Your enrolled HP printer reports ink levels to HP and triggers cartridge dispatch as needed.

Plans include ink, delivery and prepaid recycling; when the subscription ends you return to using standard or XL cartridges.

How to cancel Hp Instant Ink

Where to cancel

Cancellation is managed online through the HP Instant Ink web portal, not through app store subscription interfaces.

Across platforms (App Store, Google Play, Web), you must log in at the HP Instant Ink site to cancel or change plans.

Step-by-step cancellation steps

• Go to hpinstantink.com/users/signin and sign in to your account.
• Open your account settings or plan details and select the option to cancel your Instant Ink plan.
• Confirm the cancellation when prompted; you should receive a confirmation by email or on-screen notice.
• If you cannot cancel online, contact HP Instant Ink support via the HP New Zealand support pages for assistance.

What happens when you cancel

Effect on service and billing

Cancellation is effective only after the last day of your current billing cycle.

Until that date your Instant Ink cartridges continue to work and the plan benefits remain active.

After cancellation

Once the cancellation becomes effective you revert to using HP Standard or XL cartridges purchased separately.

Account data (billing history, plan records) may remain accessible in your HP Instant Ink account per HP’s data policies.

Will I get a refund?

HP policy and timing

HP Instant Ink does not provide an automatic 14‑day cooling‑off refund for subscription fees; you remain charged for the current billing period when cancelling mid‑cycle.

Any refunds or credits are governed by HP’s billing policies and are not guaranteed simply for changing your mind.

Legal exceptions and rights

• Under the Consumer Guarantees Act (CGA), if HP fails to supply the service with reasonable care and skill you may be entitled to remedies including refund.
• Section 38 of the Contract and Commercial Law Act allows you to seek a refund for any unperformed portion of a service after lawful cancellation, subject to court or tribunal orders.

Hp Instant Ink plans and pricing

Standard plans

Prices below are NZ dollars per month and include ink, delivery and prepaid recycling.

Additional pages can be purchased in sets (typically 10 - 15 pages) for around NZ$2.99 depending on plan.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.

If HP fails to meet these guarantees you can seek remedies such as repair, cancellation or refund for failures in service delivery.

Contract and Commercial Law Act

Section 38 provides that, on cancellation of a service contract, you may be entitled to a refund of unperformed portions of the service.

Practical outcomes may depend on the facts, supporting evidence and any decisions by a court or tribunal.

Customer experiences

Positive reports

Many users praise the convenience of automatic deliveries, the ability to carry over unused pages, and prepaid recycling options.

Some customers report significant cost savings compared with buying single cartridges, and timely cartridge replacements.

Negative reports

Complaints include pricing confusion, high overage costs for low‑volume users and difficulty adjusting plans or navigating billing.

There are reports of delays in delivery, challenges contacting support, and instances where cartridges stopped working after cancellation.

Documentation checklist

What to have ready before cancelling

• Your HP Instant Ink account email and password.
• Your printer model and account number (if shown in account).
• Recent billing statement or confirmation email for the current billing period.

If you need to escalate

• Copies/screenshots of confirmation emails or on‑screen cancellation messages.
• Delivery tracking numbers for recent cartridges and any support case/reference numbers.
• Records of correspondence with HP support (dates, times, names).

Common mistakes

Assuming app‑store cancellation works

Many customers expect to cancel via the App Store or Google Play subscriptions; HP Instant Ink cancellations must be done through the HP Instant Ink web portal.

Attempting to cancel through app stores will not stop HP billing or the service.

Misunderstanding billing and refunds

Users sometimes expect a pro‑rata refund when cancelling mid‑cycle; HP typically charges for the full billing period and cancellation takes effect at period end.

If you believe a refund is owed under NZ law, you may need to quote the CGA or section 38 of the Contract and Commercial Law Act when contacting support or a tribunal.

Comparative recap

Quick comparison

The table below summarises key differences between HP Instant Ink and buying cartridges yourself to help you decide.

After cancelling

Practical next steps

Confirm you received a cancellation confirmation from HP and note the date the cancellation becomes effective.

Plan to purchase HP Standard or XL cartridges if you wish to continue printing immediately after the subscription ends.

Helpful links

• HP Instant Ink sign‑in
• HP New Zealand support
• New Zealand Consumer Guarantees Act (CGA) guidance
• Contract and Commercial Law Act (NZ) - effects of cancellation

Address

Postal contact for correspondence

P O Box 3860

Shortland Street

Auckland 1140

Notes on postal use

HP Instant Ink cancellation is primarily handled online; use the postal address only for formal correspondence or if instructed by HP support.

Keep copies of any mailed notices and consider sending by tracked post for proof of delivery.