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Cancel HUBBLE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hubble service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hubble: Easy Method
What is Hubble
Overview of services
Hubble operates two main offerings: Hubble Contacts (subscription contact lenses) and Hubble Connected (smart baby monitors and cloud services).
Contacts are sold via a subscription model; Hubble Connected provides devices, apps and optional cloud/subscription plans.
How customers interact
Customers manage contact subscriptions through an online Member Portal, chat, or phone support for Hubble Contacts.
Hubble Connected subscriptions may be purchased and managed through device apps or app store in‑app purchases.
How to cancel Hubble
Cancel Hubble Contacts subscription
- Log into the online Member Portal and follow the cancellation option.
- Or contact Hubble by chat on their site or call customer service before your lenses ship and your card is charged.
- Ensure cancellation occurs prior to shipment to avoid being charged for that order.
Cancel Hubble Connected (device/cloud) subscriptions
- If purchased via Apple App Store, cancel through your Apple subscriptions in iOS settings or the App Store.
- If purchased via Google Play, cancel through your Play Store subscriptions.
- Hubble does not control app‑store cancellations; follow the store’s cancellation flow and confirm in the store UI.
What happens when you cancel
Access and ongoing service
After cancelling a subscription, access typically continues until the end of the paid period unless the provider states otherwise.
For Hubble Contacts, cancelling before shipment prevents that delivery and charge; cancelling after shipment may not stop the current order.
Auto‑renewal and billing
Cancellations stop future automatic renewals once processed; verify the subscription status in your account or app store.
Check bank or card statements for any final or disputed charges after cancellation.
Data and account retention
Account data (order history, device registrations) is usually retained per Hubble’s policies; request deletion where required under local law.
Back up any important device recordings or settings before cancelling cloud services if you want to keep them.
Will I get a refund?
Hubble Contacts refund rules
- Unopened boxes of contact lenses can be returned within 14 days of receipt for a full refund, excluding shipping & handling.
- Opened items may be exchanged at no cost if incorrect or defective, provided this is reported within 14 days.
Devices, defects and Hubble Connected
- Defective or damaged devices must be reported within 7 days for a full refund or replacement.
- For baby monitor/cloud subscriptions there is a cooling‑off right: 14 days in EU‑style jurisdictions, 7 days in other regions, with refunds less any service already provided.
Hubble plans and pricing
Local NZ pricing summary
App Store listings indicate local New Zealand prices for HubbleClub tiers; USD global pricing differs and may be converted by the store.
Regional pricing includes local taxes and currency conversion which can raise monthly figures above USD rates.
Plan table
| Plan | NZ price (monthly) | NZ price (annual) | Features (summary) |
|---|---|---|---|
| HubbleClub Standard | NZ$9.99/month | NZ$99.99/year | Smart scheduling, camera sharing, 3‑day motion storage, 30 recordings/month, split‑screen up to 4 cameras |
| HubbleClub Premium | NZ$14.99/month | NZ$149.99/year | 10‑day motion storage, unlimited live recording, upload songs, advanced features |
Your consumer rights in New Zealand
Relevant laws and protections
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act which cover goods and services being fit for purpose and as described.
These laws give you rights to a repair, replacement or refund for faulty or misdescribed goods and services.
What you can do if Hubble won't comply
- Request remedy from the seller first (refund, repair, replacement).
- If unsuccessful, consider a bank chargeback or contact your card issuer to dispute unauthorized charges.
- Escalate to New Zealand government or consumer bodies such as Consumer Protection (MBIE) or seek advice from Citizens Advice Bureau.
Customer experiences
Positive feedback
Some customers praise Hubble Contacts for affordability, comfort, and the convenience of a subscription model.
Positive reviews often cite value and ease of getting regular lens supplies.
Negative feedback
- Recurring complaints include difficulty cancelling subscriptions and unexpected charges after attempted cancellations.
- Hubble Connected users commonly report app reliability issues, frequent disconnections, low device volume, and slow or unhelpful support responses.
Documentation checklist
What to gather before you cancel
- Order number and date of purchase or subscription start.
- Email used for the Member Portal or app store receipts.
- Payment method details and relevant bank/card statements showing charges.
If seeking a refund or reporting faults
- Photos of damaged goods, device serial number and packaging (if applicable).
- Screenshots of app subscriptions, cancellation attempts, error messages and chat transcripts.
- Proof of delivery and date received for returns within time limits.
Common mistakes
Timing and shipment
Canceling after a Hubble Contacts order has already shipped is a common mistake; cancellations must occur before the shipment and card charge to avoid that order.
Always check the shipment cutoff in your Member Portal and allow time for processing.
Wrong cancellation channel and missing evidence
Attempting to cancel a Hubble Connected subscription through Hubble when it was purchased via Apple or Google Play often fails; you must cancel in the app store.
Not saving receipts, screenshots or chat transcripts makes disputes harder to prove - always keep evidence of cancellation requests.
Comparative recap
Product comparison overview
The table below summarizes key differences between Hubble Contacts and Hubble Connected for quick reference.
Use this to choose the correct cancellation and refund path.
Comparison table
| Product | Cancellation method | Refund window | Typical NZ price | Typical issues reported |
|---|---|---|---|---|
| Hubble Contacts | Member Portal, chat, or phone (cancel before shipment) | Unopened returns within 14 days; opened defective exchanges within 14 days | Subscriptions ~NZ$9.99/mo or NZ$99.99/yr | Difficulty cancelling, unexpected charges, variable support response |
| Hubble Connected (monitors/cloud) | Cancel via Apple App Store or Google Play for in‑app purchases; device support via Hubble Connected support | Cooling‑off: 14 days (EU‑like) or 7 days (other regions); defective devices reported within 7 days | HubbleClub Standard NZ$9.99/mo; Premium NZ$14.99/mo (app store listings) | App reliability, disconnections, sharing difficulties, support delays |
After cancelling
What to monitor
Keep records of your cancellation confirmation and monitor your bank or card statements for any further charges.
If an unexpected charge appears, contact Hubble support and your card issuer promptly to dispute it.
Helpful links and next steps
- Hubble Contacts FAQ: https://www.hubblecontacts.com/faq/
- Hubble Connected service page: https://hubbleconnected.com/pages/hubble-service
- Support knowledge base: https://www.support.hubbleconnected.com/knowledge-base/what-is-the-return-policy/
- Apple App Store listing (NZ): https://apps.apple.com/nz/app/hubbleclub-for-partners/id1586637978
- New Zealand consumer info: https://www.consumerprotection.govt.nz/
Address
Official mailing address found
Only a U.S. mailing address was located for Hubble Contacts: Hubble Contacts, 1841 Broadway, New York, New York, United States.
How cancellations are typically handled
There is no New Zealand postal cancellation address on record; cancellations are generally handled online via the Member Portal, by chat, or by phone.
If you need to escalate, use the support links above and keep documentation of all contact attempts.