Cancel INTELIUS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Intelius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Intelius: Easy Method
What is Intelius
Service overview
Intelius is an online provider of people-search and background-check services, offering access to public records, contact information, and related search reports.
How it is commonly used
Users typically subscribe for recurring access to searches or purchase one-off reports via web or mobile apps. Pricing and availability are primarily shown in USD and geared to U.S. customers.
How to cancel Intelius
Cancel via web account, chat or phone
- Sign in to your Intelius online account and locate subscription or membership settings.
- Use the cancel or manage subscription option, or start an online chat with support to request cancellation.
- You may also call Intelius customer support if a phone number is provided on their site.
Cancel in-app purchases (iOS and Android)
- For iOS in-app purchases, request refunds and manage subscriptions through the Apple App Store; Intelius directs in-app refund requests to Apple.
- For Android in-app purchases, use the Google Play refund/subscription system; Google Play handles those transactions for apps.
- Intelius cannot directly cancel or refund purchases made through Apple or Google in-app billing systems.
What happens when you cancel
Access after cancellation
After cancellation, your access typically continues until the end of the current billing period.
There is generally no early-termination penalty, but the service will not renew at the next billing date.
Renewal and billing
Automatic renewals stop once cancellation is processed for your subscription source (web account or app store).
For in-app subscriptions, stopping auto-renewal may require action inside the App Store or Google Play account.
Data and account retention
Your account and any stored information may remain on Intelius systems according to their retention policies.
Contact support if you wish to request deletion or clarification about retained personal data.
Will I get a refund?
Official Intelius policy
Intelius terms state that fees for paid services, including automatic renewals, are non‑refundable as a general rule.
This "no refunds" stance is their published default in the terms and conditions.
Exceptions and practical outcomes
- In-app purchases must be refunded via Apple or Google Play; Intelius points users to those platforms for such refunds.
- Some users report case-by-case credits or refunds (for example, small credits or refunds for double charges), but these are not guaranteed.
- If a service was not provided with reasonable care or as described, New Zealand consumer rights may allow you to seek remedies despite a blanket no-refund policy.
How to request a refund
- For web/credit-card charges: contact Intelius support via your account chat or phone and request review of charges.
- For iOS purchases: request a refund through Apple's system at Apple refund page.
- For Android purchases: request a refund through Google Play at Google Play refund page.
Intelius plans and pricing
Pricing overview
Public pricing for Intelius is primarily quoted in USD and directed at U.S. customers.
No official New Zealand-specific pricing in NZD or NZ availability was identified.
Plans and rates (summary)
| Plan | Price | Notes |
|---|---|---|
| Search membership / reports | Varies | Pricing shown in USD; availability appears US‑focused. |
| Mobile in‑app purchases | Varies | In-app billing handled by Apple or Google Play; refunds via those platforms. |
Your consumer rights in New Zealand
Consumer Guarantees and service standards
Under New Zealand law (including the Consumer Guarantees Act), services must be provided with reasonable care and skill and as described.
A blanket "no refunds" term may be unenforceable if the service fails to meet these statutory guarantees.
Options if the service fails
- Contact Intelius support and request remediation, correction or a refund where the service was deficient.
- If unresolved, raise a dispute with your payment provider (bank or card issuer) to seek chargeback or reversal.
- Consider lodging a complaint with New Zealand authorities such as the Commerce Commission if you believe terms are unfair.
Customer experiences
Positive feedback
Some customers report helpful, professional support agents who resolved issues quickly and courteously.
There are examples of rapid cancellations and prompt refunds in individual cases.
Negative feedback
Many complaints mention unexpected or duplicate charges and difficulty cancelling subscriptions or finding clear cancellation flows.
Users also report concerns about report accuracy and confusing or hidden subscription mechanisms leading to unwanted billing.
Documentation checklist
Required information when requesting cancellation or refund
- Account email or username used with Intelius.
- Date(s) and amount(s) of the disputed charge(s).
- Order number, transaction ID or receipt if available.
Helpful supporting items
- Screenshots of billing statements, subscription pages, or app receipts.
- Evidence of attempted cancellations (chat transcripts, email confirmations).
- App Store or Google Play purchase receipts for in-app charges.
Common mistakes
Assuming in-app purchases can be handled by Intelius
Many customers try to get refunds from Intelius for purchases made through Apple or Google Play.
Because the platform processes those payments, refunds usually must be requested through Apple or Google, not Intelius.
Not gathering transaction evidence before contacting support
Customers sometimes contact support without transaction IDs, dates, or receipts, which slows resolution.
Always collect payment proofs and any cancellation confirmation to speed up disputes or refund requests.
Comparative recap
Short summary
This table compares cancellation and refund paths and what to expect for Intelius versus platform-mediated purchases or payment disputes.
How to read the table
Use the row "Refund likelihood" as a practical expectation, and "Primary contact route" to decide where to file a request first.
| Item | Intelius (web/phone/chat) | App Store / Google Play (in-app) | Payment provider dispute (bank/card) |
|---|---|---|---|
| Cancellation method | Cancel via account, chat or phone with Intelius. | Manage subscription and request refunds through App Store or Google Play. | File chargeback or dispute through your bank or card issuer. |
| Refund likelihood | Generally non‑refundable per terms; refunds possible case‑by‑case. | Refunds handled by platform policies; resolution varies by platform. | Can succeed if merchant fails to provide service or charge is unauthorised. |
| NZ pricing / availability | Pricing shown in USD; no NZ‑specific pricing identified. | Platform charges follow local store billing; display currency may vary. | Bank disputes processed in your local currency and jurisdiction. |
| Primary contact route | Intelius support (account chat / phone). | Apple or Google Play support channels. | Your bank or card issuer dispute team. |
After cancelling
Things to check immediately
- Confirm cancellation receipt or confirmation message from Intelius or the app store.
- Check your next billing date and payment method statements for any unexpected charges.
- Keep copies of all correspondence and screenshots for potential disputes.
Helpful links and next steps
- Intelius main site and support pages: Intelius
- Apple refunds and subscriptions: Apple refund page
- Google Play refunds and subscriptions: Google Play refund page
- Commerce Commission NZ (consumer protection): Commerce Commission
- New Zealand consumer information: Consumer Protection NZ
Address
Registered mailing address
Intelius, LLC
501 W. Broadway St., Suite 800, San Diego, CA 92101, United States
Notes about contacting from New Zealand
No New Zealand‑specific postal address was identified; use online account, chat or phone contact methods published on Intelius for support requests.
For in-app purchases, also contact Apple or Google Play support for refunds or subscription management.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.