Cancel Intelius: Easy Method

What is Intelius

Service overview

Intelius is an online provider of people-search and background-check services, offering access to public records, contact information, and related search reports.

How it is commonly used

Users typically subscribe for recurring access to searches or purchase one-off reports via web or mobile apps. Pricing and availability are primarily shown in USD and geared to U.S. customers.

How to cancel Intelius

Cancel via web account, chat or phone

• Sign in to your Intelius online account and locate subscription or membership settings.
• Use the cancel or manage subscription option, or start an online chat with support to request cancellation.
• You may also call Intelius customer support if a phone number is provided on their site.

Cancel in-app purchases (iOS and Android)

• For iOS in-app purchases, request refunds and manage subscriptions through the Apple App Store; Intelius directs in-app refund requests to Apple.
• For Android in-app purchases, use the Google Play refund/subscription system; Google Play handles those transactions for apps.
• Intelius cannot directly cancel or refund purchases made through Apple or Google in-app billing systems.

What happens when you cancel

Access after cancellation

After cancellation, your access typically continues until the end of the current billing period.

There is generally no early-termination penalty, but the service will not renew at the next billing date.

Renewal and billing

Automatic renewals stop once cancellation is processed for your subscription source (web account or app store).

For in-app subscriptions, stopping auto-renewal may require action inside the App Store or Google Play account.

Data and account retention

Your account and any stored information may remain on Intelius systems according to their retention policies.

Contact support if you wish to request deletion or clarification about retained personal data.

Will I get a refund?

Official Intelius policy

Intelius terms state that fees for paid services, including automatic renewals, are non‑refundable as a general rule.

This "no refunds" stance is their published default in the terms and conditions.

Exceptions and practical outcomes

• In-app purchases must be refunded via Apple or Google Play; Intelius points users to those platforms for such refunds.
• Some users report case-by-case credits or refunds (for example, small credits or refunds for double charges), but these are not guaranteed.
• If a service was not provided with reasonable care or as described, New Zealand consumer rights may allow you to seek remedies despite a blanket no-refund policy.

How to request a refund

• For web/credit-card charges: contact Intelius support via your account chat or phone and request review of charges.
• For iOS purchases: request a refund through Apple's system at Apple refund page.
• For Android purchases: request a refund through Google Play at Google Play refund page.

Intelius plans and pricing

Pricing overview

Public pricing for Intelius is primarily quoted in USD and directed at U.S. customers.

No official New Zealand-specific pricing in NZD or NZ availability was identified.

Plans and rates (summary)

Your consumer rights in New Zealand

Consumer Guarantees and service standards

Under New Zealand law (including the Consumer Guarantees Act), services must be provided with reasonable care and skill and as described.

A blanket "no refunds" term may be unenforceable if the service fails to meet these statutory guarantees.

Options if the service fails

• Contact Intelius support and request remediation, correction or a refund where the service was deficient.
• If unresolved, raise a dispute with your payment provider (bank or card issuer) to seek chargeback or reversal.
• Consider lodging a complaint with New Zealand authorities such as the Commerce Commission if you believe terms are unfair.

Customer experiences

Positive feedback

Some customers report helpful, professional support agents who resolved issues quickly and courteously.

There are examples of rapid cancellations and prompt refunds in individual cases.

Negative feedback

Many complaints mention unexpected or duplicate charges and difficulty cancelling subscriptions or finding clear cancellation flows.

Users also report concerns about report accuracy and confusing or hidden subscription mechanisms leading to unwanted billing.

Documentation checklist

Required information when requesting cancellation or refund

• Account email or username used with Intelius.
• Date(s) and amount(s) of the disputed charge(s).
• Order number, transaction ID or receipt if available.

Helpful supporting items

• Screenshots of billing statements, subscription pages, or app receipts.
• Evidence of attempted cancellations (chat transcripts, email confirmations).
• App Store or Google Play purchase receipts for in-app charges.

Common mistakes

Assuming in-app purchases can be handled by Intelius

Many customers try to get refunds from Intelius for purchases made through Apple or Google Play.

Because the platform processes those payments, refunds usually must be requested through Apple or Google, not Intelius.

Not gathering transaction evidence before contacting support

Customers sometimes contact support without transaction IDs, dates, or receipts, which slows resolution.

Always collect payment proofs and any cancellation confirmation to speed up disputes or refund requests.

Comparative recap

Short summary

This table compares cancellation and refund paths and what to expect for Intelius versus platform-mediated purchases or payment disputes.

How to read the table

Use the row "Refund likelihood" as a practical expectation, and "Primary contact route" to decide where to file a request first.

After cancelling

Things to check immediately

• Confirm cancellation receipt or confirmation message from Intelius or the app store.
• Check your next billing date and payment method statements for any unexpected charges.
• Keep copies of all correspondence and screenshots for potential disputes.

Helpful links and next steps

• Intelius main site and support pages: Intelius
• Apple refunds and subscriptions: Apple refund page
• Google Play refunds and subscriptions: Google Play refund page
• Commerce Commission NZ (consumer protection): Commerce Commission
• New Zealand consumer information: Consumer Protection NZ

Address

Registered mailing address

Intelius, LLC

501 W. Broadway St., Suite 800, San Diego, CA 92101, United States

Notes about contacting from New Zealand

No New Zealand‑specific postal address was identified; use online account, chat or phone contact methods published on Intelius for support requests.

For in-app purchases, also contact Apple or Google Play support for refunds or subscription management.