Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Istock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Istock: Easy Method
What is Istock
Service overview
iStock is a stock content service owned by Getty Images that provides royalty-bearing photos, illustrations, vectors and video for licensing.
How it is delivered
iStock offers content through direct web subscriptions, credit packs and apps on iOS and Android where billing may be handled by the platform provider.
How to cancel Istock
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions, find iStock, then tap Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; Apple manages billing and refunds.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, select iStock and Cancel subscription.
- Google handles billing and any refund requests for Play-managed subscriptions.
Cancel via the iStock website (direct)
- Sign in to your iStock account and go to Account Settings or Overview.
- Turn off Auto-renew to prevent future charges; this does not end the current paid period.
- For free trials, cancel in Overview or use the iStock contact form before the trial converts to paid.
What happens when you cancel
Access to downloaded content
Licensed downloads obtained while subscribed generally remain valid after cancellation according to iStock policy.
Renewal and billing
Turning off auto-renew prevents future renewals but does not refund or terminate the current subscription period for annual plans.
Account data and settings
Your account and purchase history remain accessible online; you can re-subscribe later to resume active subscription benefits.
Will I get a refund?
General refund policy
Refunds are generally not available for monthly or annual subscriptions or credit packs unless local law requires otherwise.
Free trial and downloaded content exceptions
- If no content was downloaded during a free trial or paid subscription, you may be eligible for a refund.
- If any content was downloaded, refunds are generally not available and administrative fees may apply.
- No refunds or re-credits are offered for downloaded files except at iStock’s discretion for technical issues.
New Zealand-specific exception
In New Zealand, refunds may still be required where the Consumer Guarantees Act applies to defective services, but there is no general change-of-mind right for digital subscriptions.
Istock plans and pricing
Plan types
iStock offers subscription plans, credit packs and free trials. Exact availability and prices vary by region and platform.
Pricing and management summary
| Plan | How managed | Cancellation rule | Price |
|---|---|---|---|
| Monthly subscription | Web / Platform billing | Turn off auto-renew (Web) or cancel via platform; no refund generally | Varies |
| Annual subscription | Web / Platform billing | Cannot be cancelled before term end on Web (except if law requires) | Varies |
| Credit packs | Web purchase | Non-refundable generally | Varies |
| Free trial | Web / App | Cancel before conversion to paid to avoid charges | Free |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be supplied with reasonable care and fit for purpose, and businesses cannot contract out of these guarantees.
Change-of-mind and cooling-off
The CGA does not generally give a change-of-mind right for digital subscriptions in New Zealand.
When refunds may be required
- Refunds or remedies may be required where a service is faulty or not delivered as promised under the CGA.
- Cooling-off periods are typically limited to specific transactions and do not broadly apply to digital subscriptions.
Customer experiences
Positive feedback
Many users note that content downloaded during a subscription remains usable after the subscription ends, which is important for ongoing projects.
Negative feedback
Some customers report unexpected enrollment in annual plans disguised as monthly, difficulty cancelling and surprise auto-renewal charges.
Service and refund complaints
There are reports of refusals to refund after prompt cancellation during trials, loss of access after cancelling, and disappointing customer support experiences.
Documentation checklist
What to have before contacting support
- Account email and username used with iStock.
- Transaction receipts, order numbers and dates of charges.
- Device details if billed through Apple or Google (Apple ID or Google account email).
What to include in a refund request
- Clear description of the issue and desired outcome (refund, re-credit, restoration).
- Evidence of no downloads for free-trial refund claims, if applicable.
- Copies or screenshots of billing statements showing disputed charges.
Common mistakes
Assuming the website can cancel platform charges
Many users try to cancel subscriptions on the iStock site even when billing is handled by Apple or Google. Platform subscriptions must be cancelled in the device store settings.
Expecting instant refunds after turning off auto-renew
Turning off auto-renew stops future charges but does not refund the current billing period. Expect access to continue until that period ends, not an immediate refund.
Misunderstanding free trial rules
Users sometimes forget to cancel free trials before conversion or download content during the trial, which can affect refund eligibility.
Comparative recap
Channel comparison
| Channel | Where to manage | Typical refund outcome | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Apple ID settings on your iOS device | Managed by Apple; refunds via Apple support | Downloaded licenses remain valid |
| Google Play (Android) | Google Play account subscriptions | Managed by Google Play; refunds via Google | Downloaded licenses remain valid |
| Web (iStock direct) | iStock Account Settings / Contact form | Generally no refunds for subscriptions; exceptions if required by law | Downloaded licenses remain valid |
After cancelling
Check your account and downloads
Confirm Auto-renew is turned off and review your Downloads or Purchase History to ensure licenses are retained.
Where to seek help
- iStock Account help and contact: iStock Help
- Apple subscription support: Apple Subscriptions
- Google Play subscriptions help: Google Play Subscriptions
Address
iStock local listing note
iStock does not list a dedicated postal mailing address for New Zealand cancellations or returns on its site.
Corporate mailing address (parent company)
Getty Images (parent company of iStock) - Suite 301, 1240 20th Ave SE, Calgary, Alberta T2G 1M8, Canada.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.