Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Justanswer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Justanswer: Easy Method
What is Justanswer
Overview
JustAnswer is an online subscription service that connects users to experts across categories such as legal, medical, and technical advice. Members pay a recurring fee for access to experts and chat-based help in selected categories.
How it works
Customers typically join with a trial or a membership fee, then ask unlimited or limited questions in their chosen category during the membership period. Billing and membership terms are set by JustAnswer’s terms of service.
How to cancel Justanswer
Cancel on the web
- Go to the Help Center or your account’s membership page and click the “cancel membership” button.
- You can also email [email protected] to request cancellation.
- Use the online chatbot or call the phone number provided by JustAnswer (as listed in account support) to request cancellation.
Cancel via app stores
- Apple (App Store): Manage subscriptions in your Apple ID account settings. Subscriptions auto-renew until cancelled; cancel at least 24 hours before a free trial ends to avoid charges.
- Google Play: Cancel via Google Play > Subscriptions in your Google account. JustAnswer’s guidance for Google Play is not directly available, but subscription management is typically handled through Google Play settings.
What happens when you cancel
Access and billing
Cancellation stops future recurring charges but does not shorten the current paid period. You retain access to membership benefits until the end of the current billing period.
Data, transcripts and confirmations
Chats and account data are retained according to JustAnswer’s policies. Save or export important transcripts and any cancellation confirmation for your records.
Will I get a refund?
JustAnswer policy
JustAnswer states it does not provide refunds for partial membership periods. Cancelling prevents future charges but does not result in pro‑rata refunds for unused time.
Exceptions and New Zealand law
- Under the New Zealand Consumer Guarantees Act, you may have remedies (including refund or compensation) if the service was not provided as agreed.
- There is no automatic 14‑day cooling‑off right for digital services in New Zealand unless the seller explicitly offers one.
- If you believe you qualify for a remedy, contact JustAnswer support first and keep documentation; you can escalate to the Commerce Commission or the Disputes Tribunal if needed.
Justanswer plans and pricing
Current known plan
The following plan information is based on JustAnswer’s New Zealand law category guidance and internal help material.
Pricing table
| Plan | One‑time join fee | Price | Billing period | Features |
|---|---|---|---|---|
| Monthly membership - legal category (New Zealand) | NZ$2 (one‑time) | NZ$70.00 | Monthly | Unlimited questions in the category during membership period |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided as agreed and offers remedies if services are not delivered or are defective. Remedies can include asking for the service to be fixed, a price reduction, or a refund where appropriate.
Dispute and escalation options
- If you cannot resolve the issue with the seller, you can raise concerns with the Commerce Commission or take a claim to the Disputes Tribunal (claims up to NZD 15,000).
- Keep evidence of purchase, communications, screenshots, and bank statements to support any complaint or claim.
Customer experiences
Positive feedback
Many users praise the quality of experts, quick responses, and practical guidance. Reviews highlight helpful and patient advisors in various categories.
Negative feedback
Other reviews describe unexpected recurring charges after small trial fees and difficulty securing refunds. Some users report unclear billing presentation and challenges with cancellations or refunds.
Documentation checklist
Essentials to gather
- Account email and username used with JustAnswer.
- Receipts, bank/credit card statements showing charges and dates.
- Screenshots of trial offers, terms, and subscription pages.
- Chat transcripts and any confirmation messages from JustAnswer.
- Confirmation of cancellation (email or on‑screen) and the date/time it was requested.
Why you need these
Detailed records make it faster to get help from JustAnswer support and are essential if you escalate the issue under the CGA or to the Disputes Tribunal.
Common mistakes
Missing the cancellation window
Not cancelling at least 24 hours before a free trial ends can lead to an unexpected subscription charge. Many users miss this timing and then assume a refund will be automatic.
Confusing app store and web cancellations
Cancelling in the app but not in the App Store (or vice versa) can leave the subscription active. Manage subscriptions through the platform where you signed up (Apple ID or Google Play) when applicable.
Comparative recap
Quick comparison
| Topic | Web cancellation | Apple App Store | Google Play |
|---|---|---|---|
| Where to cancel | Help Center or account membership page; email support or phone | Apple ID > Subscriptions | Google Play > Subscriptions (via Google account) |
| Refunds | No pro‑rata refunds generally; exceptions possible under NZ law | Manage via Apple; App Store refunds follow Apple policy | Refunds follow Google Play policy; manage via Google |
| Access after cancel | Access remains until end of current billing period | Access depends on Apple billing cycle | Access depends on Google Play billing cycle |
After cancelling
What to do immediately
- Save cancellation confirmation, chat transcripts, and receipts.
- Monitor your bank or card for future charges and dispute any unexpected transactions promptly.
Helpful links and next steps
- JustAnswer Terms of Service
- Apple subscription terms (New Zealand)
- Consumer Guarantees Act (NZ) overview
- JustAnswer reviews on Trustpilot (NZ)
Address
Company address
JustAnswer appears to operate from its U.S. address: JustAnswer, North Barranca Avenue 7508‑440, Covina, CA 91723, United States.
Notes about local contact
No dedicated New Zealand postal address was located. Use the in‑account support, the help center, or the email link above for cancellation and support requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.