Cancel Kids Pass: Complete Guide

What is Kids Pass

Overview

Kids Pass is a membership service that offers discounted family activities, vouchers and booking access for households.

It is operated by Digital Rewards Group and marketed as a money-saving app for families, with monthly and annual plans.

How it works

Members get access to offers and bookings for activities across participating venues and providers.

Membership is billed on a recurring basis (monthly or annual) and managed via your Kids Pass account or customer support.

How to cancel Kids Pass

Cancel via the website

• Sign in to your Kids Pass account on the website.
• Go to Payment Settings and select "Manage Subscriptions".
• Follow the on-screen steps to cancel; cancellation is effective at the end of the current billing cycle for paid plans.
• See a step-by-step guide: CancelHow cancellation guide.

Cancel by email or phone

• Email [email protected] with your subscription details and a clear request to cancel; support will process the request.
• Call customer support at (888) 465-14372 from your registered mobile number to request cancellation and ask for confirmation.
• If you used a free trial, cancellation during the trial typically ends access immediately; see TerminationExperts.

What happens when you cancel

Access after cancellation

If you cancel during a paid billing period, access usually continues until the end of the current paid term.

If you cancel during a free trial, the trial often ends immediately and access may stop straight away.

Renewal and data

Recurring billing stops after cancellation is processed; no further scheduled renewals should occur.

Your account data and booking history are typically retained according to Kids Pass policies; request data deletion via support if needed.

Will I get a refund?

General refund position

Kids Pass does not appear to publish a clear, guaranteed refund policy for paid periods; refunds are not assured in most cases.

Free-trial cancellations generally stop access immediately and usually do not require refunds because no payment was taken.

Exceptions and actions

• Refunds may be exceptional and handled case-by-case by support.
• If charges continue after cancellation, gather evidence and contact support first, then consider a bank dispute if unresolved.
• User reports suggest refunds are rare and support responsiveness varies; keep records of all communications.

Kids Pass plans and pricing

Available plans

The service offers monthly and annual membership plans that grant household access to offers.

Official pricing is listed in GBP; approximate EUR conversions are shown below for reference.

Price table

Your consumer rights in Nigeria

Refund and cancellation rights

There is no specific statutory 14-day automatic refund right found in Kids Pass terms based on available information.

For paid periods, access generally continues until the end of the billing cycle and refunds are not guaranteed.

Practical steps for Nigerian users

• Monitor bank and card statements after cancellation for any unexpected charges.
• If charges continue, contact Kids Pass support with evidence and request written confirmation of cancellation.
• If unresolved, contact your bank or card issuer to dispute the charge and provide supporting documentation.

Customer experiences

Positive reports

Some reviewers praise Kids Pass as a money-saving app where discounts can outweigh the subscription cost.

Positive feedback highlights value from offers and useful family discounts.

Negative reports

• Several users report repeated charges after attempting to cancel and difficulties getting timely support.
• There are reports of a 'subscription loop' where users believed cancellation succeeded but charges continued.

Documentation checklist

What to gather before contacting support

• Account email and username used for the Kids Pass subscription.
• Order or subscription reference numbers, if available.
• Dates of sign-up, trial start/end, and last charge amounts.
• Copies or screenshots of cancellation attempts and any support correspondence.

Additional evidence

• Bank or card statements showing the charges you wish to dispute.
• Any confirmation emails or messages from Kids Pass confirming subscription or payment.

Common mistakes

Assuming cancellation is immediate

Many users assume cancelling will stop all access and charges immediately; for paid plans access often continues until the billing period ends.

Always check confirmation and the stated effective date of cancellation.

Using the wrong contact method

Some cancellations fail because the user emailed a non-monitored address or called from a number not registered on the account.

Use the account email, call from the registered mobile number, and keep written confirmation of the request.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Save any cancellation confirmation email or screenshot for your records.
• Monitor your bank or card for further charges for at least one billing cycle.

Helpful links

• Email Kids Pass support: [email protected]
• Cancellation guide: CancelHow cancellation guide
• Independent profile and trial info: TerminationExperts

Address

Postal / corporate address

Digital Rewards Group

Charter House, Woodlands Road, Altrincham WA14 1HF

Contact notes

You may send written requests to the postal address, but email or in-account cancellation is usually faster.

If posting, include your account details, clear cancellation request, and copies of any supporting documents.