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Cancel Knobby: Easy Method
What is Knobby
Overview
Knobby (Knobby Pty Ltd) is a clothing brand known for underwear and related basics, selling one‑time purchases and a club membership offering recurring deliveries.
The brand operates an online store and a mobile app; some subscriptions are handled through Apple or Google platforms.
Products and channels
Products include men’s trunks and other underwear styles marketed for comfort and sustainability.
Sales channels include the web store, a mobile app, and platform‑managed subscriptions via Apple App Store and Google Play.
How to cancel Knobby
Email cancellation for club membership (web)
- Send an email to [email protected].
- Include the exact message: "Please terminate my club membership".
- Cancellation is effective from the date Knobby receives that email per their terms.
App Store / Google Play subscriptions
- If you subscribed via the iOS App Store or Google Play, manage and cancel the subscription through your Apple or Google account.
- The Knobby app states "cancel anytime" but platform subscriptions are controlled by Apple/Google, so use their subscription settings to stop renewals.
What happens when you cancel
Access and renewal
For club memberships, cancellation takes effect from the date Knobby receives your email; future scheduled deliveries or renewals should stop after that date.
For platform subscriptions, cancellation via Apple/Google prevents further billing according to the platform’s timing; you may retain access until the current paid period ends.
Data and communications
Knobby will retain order and account records as needed for business and legal reasons under their terms.
If you continue receiving marketing emails or SMS after cancelling, follow unsubscribe links and contact support if messages persist.
Will I get a refund?
Change‑of‑mind policy
Knobby states they do not accept returns or provide refunds or exchanges for change of mind after ordering products.
This means simple buyer remorse is excluded by their terms for standard purchases and club membership charges.
Faulty goods and statutory exceptions
Under New Zealand law, the Consumer Guarantees Act cannot be excluded; you may be entitled to a refund, repair or replacement for faulty goods.
- If a product is defective, contact Knobby with evidence (photos, purchase details) to request a remedy.
- Keep records of communication and dates in case you need to escalate under NZ consumer protections.
Knobby plans and pricing
Pricing summary
Confirmed pricing for one‑time purchases in NZ: an example is a Men’s Trunk at NZ$24.00.
No confirmed NZD pricing was available for the Undie Club subscription for 2024/2025.
Plans table
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| One‑time purchase (Men’s Trunk) | NZ$24.00 | One‑time | Single item; subscription option available separately |
| Undie Club (subscription) | Varies | Recurring | No confirmed NZD price found for 2024/2025 |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, goods must be of acceptable quality, fit for purpose and match descriptions.
If goods fail these guarantees, you may have a right to repair, replacement or refund regardless of Knobby’s change‑of‑mind policy.
No 14‑day automatic cancellation
Knobby does not offer a 14‑day "right to cancel" for change of mind.
This contractual exclusion does not remove your CGA rights for faulty or misdescribed goods.
Customer experiences
Positive feedback
Many reviewers praise comfort, durable materials and sustainable focus, with long‑term users noting lasting quality.
Customer service often receives positive mentions for responsiveness and helpfulness.
Negative feedback
Some users report product issues like overheating with long styles and skin irritation in a few cases.
Several reviewers have complained about continued marketing emails or SMS after unsubscribing; contact support if this happens.
Documentation checklist
What to prepare before cancelling
- Order number, account email, and date of purchase or subscription start.
- Clear statement in your email: "Please terminate my club membership".
Evidence for refunds or disputes
- Photos of faults or damages and a short description of the issue.
- Records of communication with Knobby and platform receipts (Apple/Google) if relevant.
Common mistakes
Not cancelling via the correct channel
A frequent error is emailing the wrong address or trying to cancel a platform subscription through Knobby’s web support.
Remember: club membership via web requires email to [email protected]; app subscriptions must be cancelled in Apple/Google settings.
Assuming automatic refunds or immediate stops
Customers sometimes expect immediate refund or immediate stop of recurring payments; platform and billing cycles mean access or charges may continue until the period ends.
Also, Knobby’s change‑of‑mind policy means refunds are not guaranteed unless a statutory right applies.
Comparative recap
Quick comparison
The table below summarises cancellation routes and refund expectations for web club, app subscriptions and one‑time purchases.
Key takeaways
- Use the correct channel to cancel to avoid delays.
- Keep evidence if you believe a product is faulty.
| Item | How to cancel | Refunds (change of mind) | Statutory rights (NZ) |
|---|---|---|---|
| Web club membership | Email [email protected] with "Please terminate my club membership" | No refunds for change of mind per terms | Consumer Guarantees Act applies for faulty goods |
| App Store / Google Play subscription | Cancel via Apple or Google subscription management (App Store / Google Play) | Platform billing rules apply; Knobby terms exclude change‑of‑mind refunds | CGAs apply for goods; platform purchases may have additional platform policies |
| One‑time purchase | Contact support for issues; no change‑of‑mind returns | No refunds for change of mind | Right to remedy for faulty or not as described items |
After cancelling
What to monitor
Watch your bank or card statements for any unexpected charges after cancellation and keep screenshots of cancellations or confirmation emails.
If you keep receiving marketing messages, try the unsubscribe option and report continued contact to support.
Useful links
- Knobby Terms For Supply (club membership & refund terms)
- Knobby app (App Store listing)
- Customer reviews (Trustpilot NZ)
- New Zealand Consumer Guarantees Act guidance
Address
To cancel a Knobby club membership, email: [email protected].
Include the phrase: "Please terminate my club membership" and your account/order details.
Postal
No postal address for cancellations is provided in Knobby’s terms; email is the required route.
If you need further assistance, include full order details in your email so support can process your request promptly.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Knobby club membership, send an email to [email protected] with the message 'Please terminate my club membership'. Ensure you keep proof of your cancellation request.
If you subscribed via the App Store or Google Play, you need to manage and cancel your subscription through your Apple or Google account settings. Remember to keep proof of your cancellation.
When you cancel your Knobby subscription, access to the service continues until the end of the current billing period, but no further charges will occur. Keep proof of your cancellation for reference.
Knobby does not provide refunds for change of mind. However, if you received faulty goods, you may be entitled to a remedy under New Zealand's Consumer Guarantees Act. Keep records of your purchase and communication.
Yes, under the Consumer Guarantees Act in New Zealand, you have rights regarding faulty goods. If you encounter issues, document them and contact Knobby for a remedy. Always keep proof of your cancellation.