Cancel LIVEN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Liven service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Liven: Easy Method
What is Liven
Overview
Liven is a subscription-based app that offers guided programs for personal growth, emotional literacy and daily routine structuring.
It is available via the Liven website and major app stores and uses recurring billing for membership plans.
Core features
The app provides structured lessons, activities and tracking designed to support wellbeing and habit formation.
Subscriptions typically unlock full program content and additional features beyond the free tier.
How to cancel Liven
Methods
- If you subscribed on Liven’s website: sign in, go to Profile → Settings → Membership and turn off auto‑renewal. Cancellation is handled on their site, not via device settings. Liven support article
- If you subscribed via Google Play: open the Google Play app → Profile icon → Payments & subscriptions → Subscriptions → select Liven → Cancel.
- If you subscribed via Apple App Store: open iPhone Settings → tap your name → Subscriptions → find Liven → Cancel.
Step-by-step
- Confirm which platform you used to subscribe (Liven website, Google Play, or Apple App Store).
- Follow the platform-specific steps above and watch for an on-screen confirmation or email.
- Keep a screenshot or copy of the cancellation confirmation for your records.
What happens when you cancel
Access and renewal
After cancellation you will normally keep access to paid content until the end of the current billing period.
Auto‑renewal stops at the end of that period; you will not be billed again if cancellation succeeded.
Notifications and data
You should receive an on-screen message or confirmation email after cancelling. Save that confirmation.
Account data and settings typically remain unless you request account deletion; check Liven’s privacy or account settings for removal options.
Will I get a refund?
Policy summary
Liven’s Terms of Use refer to a Money‑Back Guarantee policy, but specifics are not publicly detailed in the Terms. Liven Terms
Under New Zealand law there is no automatic statutory right to a 14‑day cooling‑off refund for digital subscriptions when you change your mind.
Exceptions and how to request
- If the service is faulty or not as described, you may have remedies under the Consumer Guarantees Act (CGA).
- To request a refund, contact Liven support with your account details, receipt and reason - include screenshots and the cancellation confirmation.
- If you subscribed via Apple or Google, you may also need to contact the store for billing or refund issues handled by that platform.
Liven plans and pricing
Plan types
Liven typically offers multiple subscription options such as weekly, annual and lifetime access tiers.
Exact price and currency can vary by store and location; store listings control the charge at purchase time.
Pricing notes
Specific NZD prices are not consistently published by Liven; app stores may display USD or convert at purchase.
If you need exact cost information, check the App Store or Google Play page before purchase or contact support.
| Plan | Price (NZ) |
|---|---|
| Weekly | Varies |
| Yearly | Varies |
| Lifetime | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires digital services to be provided with reasonable care and skill and be fit for purpose.
If Liven is faulty or not as described, you can seek remedies such as a fix, replacement or refund under the CGA. CGA guidance
Cooling-off and other limits
- The CGA does not give a right to a refund simply for a change of mind on digital subscriptions.
- There is no statutory 14‑day cooling‑off period for digital app subscriptions in NZ unless other laws apply.
- Businesses cannot contract out of CGA rights; misleading terms about refunds can breach the Fair Trading Act. Consumer NZ on CGA
Customer experiences
Positive feedback
- Many users praise Liven’s customer service as quick, kind and efficient, especially for cancellations and refunds. Trustpilot
- Users report the app helps with emotional literacy, structure and personal growth for some customers.
Negative feedback
- Complaints include unclear subscription terms, unexpected price rises and sudden auto‑renewal charges.
- Some users report difficulty cancelling or locating subscriptions in Google Play/Apple settings and frustration retrieving refunds. Reddit example
Documentation checklist
Before you cancel
- Record which platform you used to subscribe (Liven website, Google Play, Apple).
- Have your account email and recent receipt or bank statement ready.
When contacting support
- Save cancellation confirmations, screenshots and any error messages.
- Note dates of charges, subscription ID, and the payment method used.
Common mistakes
Mistakes when cancelling
Common errors include attempting to cancel via device settings when the subscription was purchased on the Liven website.
Another mistake is not confirming which Google or Apple account was used and therefore cancelling the wrong subscription.
Mistakes around refunds
Assuming a statutory right to a refund for a change of mind is a frequent misunderstanding under NZ law.
Failing to keep a cancellation confirmation or receipt makes dispute resolution with support or your bank harder.
Comparative recap
Quick summary
Cancel on the same platform used to subscribe: website cancellations happen on Liven’s site; store subscriptions are cancelled via Google Play or Apple settings.
Refunds are not guaranteed and depend on Liven’s policy, the platform and whether a CGA remedy applies.
When to use each method
Use website cancellation if you subscribed directly on the Liven site.
Use Google Play or Apple if the subscription appeared on your store receipts.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Website | Profile → Settings → Membership → Turn off auto‑renewal | Possible; contact Liven support | Cancellation occurs on Liven’s site; keep confirmation. |
| Google Play | Google Play app → Profile → Payments & subscriptions → Subscriptions → Liven → Cancel | Depends on Liven/store policy | Store handles billing; refunds may require store or developer involvement. |
| Apple App Store | iPhone Settings → Your name → Subscriptions → Liven → Cancel | Depends on Liven/store policy | Apple manages the subscription record; check purchase receipt for details. |
After cancelling
Next steps
- Confirm you received a cancellation confirmation email or on-screen message and save it.
- Monitor your bank or card statements for any unexpected charges after the billing period ends.
- If you need a refund or have a service issue, contact Liven support with your documentation.
Useful links
- How to cancel my Liven Subscription (support)
- Liven Terms of Use
- NZ Consumer Guarantees Act guidance
Address
Registered address for service
LIVEN LIMITED - Care of David Ballerini, Suite 14860, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand.
This is the registered office and address for service in New Zealand.
How to contact
For support, try the Liven help centre or email Liven support. The registered address may be used for formal service where required.
Support email commonly used: support@theliven.com. For online help see the support article link above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.