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Cancel MELLOWFLOW
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mellowflow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mellowflow: Easy Method
What is Mellowflow
Overview
Mellowflow is a digital coaching app that provides daily lessons, CBT-based exercises, journaling prompts and focus tools aimed at improving productivity and reducing procrastination.
The app delivers short, structured lessons and tracking features intended for daily use and habit building.
What it offers
Features commonly reported include mood tracking, short exercises, routine prompts and bite-sized lessons designed to build focus and awareness.
Users access content through a subscription model sold via in-app purchases and the MellowFlow website.
How to cancel Mellowflow
If you subscribed via Apple (iOS)
- Open Settings on your iPhone, tap your name, then Subscriptions and find Mellowflow.
- Tap Cancel Subscription and follow prompts; keep a screenshot of the cancellation confirmation screen.
If you subscribed via Google Play (Android)
- Open the Google Play app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Mellowflow, tap Cancel subscription and keep a copy of any confirmation email or screenshot.
If you subscribed via MellowFlow website or in-app direct purchase
- Use the automatic cancellation form on MellowFlow's website if available; save any on-screen confirmation.
- If no confirmation appears, email hello@mellowflow.app requesting cancellation and retain the sent email and any replies.
- If payment was via PayPal or card, also check and cancel any recurring authorisations from that provider.
If support does not respond or cancellation appears unsuccessful
- Keep detailed records (screenshots, dates, times, transaction IDs) and follow up by email every 48 - 72 hours.
- Contact your bank or card provider to stop future payments or open a dispute if charges continue despite cancellation attempts.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid billing period, depending on your purchase source (App Store or Google Play normally allow access until period end).
Always verify the exact access end date in the subscription manager you used to subscribe.
Billing and renewal
Cancelling should stop automatic renewal but many users report accounts still showing as "active" or renewals continuing without clear confirmation.
If renewals continue, contact your payment provider immediately and keep evidence of your cancellation attempts.
Account and data
Cancelling usually does not automatically delete your account or personal data; contact support if you want account removal.
Request data deletion in writing and retain correspondence as proof of your request.
Will I get a refund?
Official policy and requirements
Reported policy requires contacting hello@mellowflow.app within 11 days of purchase and providing proof of completing 7 consecutive lessons (for eligibility).
Refunds are reportedly not available for recurring payment plans under their stated terms.
Common exceptions and user reports
- Some users report only partial refunds (e.g., 25% or 50%) being offered despite full refund requests.
- Numerous reports also describe continued charges despite cancellation and difficulty obtaining refunds even after disputes.
Mellowflow plans and pricing
Current plans (App Store pricing)
Pricing below is based on reported in-app purchase pricing on the New Zealand Apple App Store.
No annual plan was listed in the reported App Store data.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑month plan | NZ$49.99 | Monthly | Access to daily lessons, CBT exercises, focus tools (full access for one month) |
| 3‑month plan | NZ$99.99 | Quarterly | Access to daily lessons, CBT exercises, focus tools (full access for three months) |
Notes on pricing
Prices and plans may change; check the App Store or Google Play listing before subscribing.
The reported prices reflect late 2025 App Store data and may differ if purchased directly through a website.
Your consumer rights in New Zealand
Cooling-off and refund rights
Under New Zealand consumer law, certain digital service contracts can include a 14‑day cooling-off period and consumers have rights to clear cancellation and refund processes.
Requiring proof of usage or denying refunds for recurring plans may conflict with these rights.
How to escalate a complaint
- Contact MellowFlow support first and keep records of all communications.
- If unresolved, contact Consumer Protection: consumerprotection.govt.nz or the Commerce Commission for advice on digital services.
Customer experiences
Positive feedback
Many users praise the short daily lessons, journaling prompts and mood-tracking as helpful and manageable, especially for building small habits.
Reviews on NZ Trustpilot note the approachable tone and supportive routine feel even on difficult days.
Negative feedback
Frequent complaints focus on billing problems: difficulty cancelling, automatic renewals despite cancellation, unclear refund processes and poor customer response.
Several users on Trustpilot and Reddit describe bounced emails, non-responses and continued charges after trying to unsubscribe.
Documentation checklist
What to collect
- Purchase receipt or App Store/Google Play transaction ID and date.
- Screenshots of subscription pages, cancellation screens, and any on-screen confirmations.
- Copies of all emails sent and received to hello@mellowflow.app or other support channels.
- Bank/card statements showing charges and dates, and PayPal transaction details if used.
How to organise your evidence
- Keep a chronological folder with filenames that include dates (YYYY-MM-DD) to speed up disputes.
- Note the exact times you attempted cancellation and any automated responses or error messages you saw.
Common mistakes
Cancelling in the wrong place
A common error is cancelling on the website but forgetting to cancel the subscription through the App Store or Google Play, which still bills the account.
Always confirm where the payment is processed and cancel via that platform.
Failing to keep proof
Another frequent mistake is not saving screenshots or emails after cancelling, which makes disputes harder if charges continue.
Save transaction receipts, confirmation screens and all correspondence immediately and in multiple locations.
Comparative recap
Quick summary
Below is a concise comparison of likely outcomes and recommended actions based on reported user experience and public notes.
Use this as a decision aid when deciding how to proceed with cancelling or disputing charges.
| Topic | Likely outcome | Recommended action |
|---|---|---|
| Cancellation ease | Often difficult; confirmations may not appear and accounts can stay marked active. | Cancel via App Store/Google Play when applicable; save screenshots and follow up by email. |
| Refund prospect | Limited; requires email within 11 days and proof of 7 lessons; recurring plans often excluded. | Contact hello@mellowflow.app immediately, provide evidence, and consider bank dispute if needed. |
| Pricing | Reported monthly and quarterly plans (NZ$49.99 monthly, NZ$99.99 quarterly). | Confirm price before subscribing and check renewal dates in subscription settings. |
| Evidence value | High - essential if charges continue or refunds are denied. | Keep receipts, screenshots, and all correspondence for any escalation. |
Decision guide
If you are within 11 days of purchase and meet their stated usage condition, contact hello@mellowflow.app with evidence immediately.
If outside that window or if your cancellation attempts fail, escalate to your card provider and New Zealand consumer authorities with your documentation.
After cancelling
Follow-up actions
- Monitor your bank and card statements for at least two billing cycles to confirm no further charges.
- If charged again, contact your bank to block future charges and open a dispute with evidence.
Useful links
- Apple - manage subscriptions
- Google Play - manage subscriptions
- New Zealand Consumer Protection
- Mellowflow reviews (NZ Trustpilot)
- Reddit (search user reports)
Address
Known company address
The publicly listed postal address for MellowFlow appears to be in the United States: 2035 Sunset Lake Road, 19702, Newark, DE, United States.
No verified New Zealand postal address for cancellation was identified in available public records.
Contact information
Reported support email: hello@mellowflow.app - use this address for cancellation and refund requests and keep copies of all correspondence.
If you do not receive a reply, follow the escalation steps above and contact your payment provider for further action.