Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moboreader service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moboreader: Easy Method
What is Moboreader
Overview
Moboreader is a digital reading app that offers novels and other serialized text using in‑app purchases such as virtual coins and daily bundles.
The app is distributed on iOS (App Store), Android (Google Play) and via web accounts, and uses auto‑renewable or one‑off purchases for content access.
Typical features
Moboreader provides coin packs, daily coin bundles and in‑app purchases to unlock chapters and features.
There are no explicit monthly or annual subscription tiers listed; most purchases are coin or bundle packages for reading.
How to cancel Moboreader
Cancel on iOS (App Store)
- Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions.
- Find MoboReader in the subscriptions list and tap Cancel Subscription.
- Note: auto‑renewable subscriptions billed via iTunes should be cancelled more than 24 hours before renewal to avoid being charged for the next period.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap Menu, then Subscriptions.
- Select MoboReader and choose Cancel Subscription to stop future renewals.
- If you cannot find the subscription, check the Google account used to make the purchase.
Cancel via Web or In‑app account
- Sign in to your MoboReader account and go to account settings (Billing, Subscription, Payment or Manage account).
- Follow on‑screen options to cancel recurring payments or disable auto‑renewal.
- If the account method is unavailable, contact support by email to request cancellation.
Contacting support to cancel
- Email support: changduapp@moboreader.com or SupportEN1@moboreader.com.
- Include your account email, transaction receipts and device platform in any request to speed processing.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription you generally keep access until the end of the paid period.
One‑off purchases (coins or bundles) remain in the account to use unless the provider states otherwise.
Renewal and billing
Cancelling stops future auto‑renewal but does not retroactively remove charges already billed for the current period.
To avoid the next charge on platform‑billed subscriptions, cancel more than 24 hours before the renewal date (App Store guidance).
Data and account retention
Your reading history, account settings and remaining coins are typically retained after cancellation unless you request account deletion.
Contact support if you want data deletion or have concerns about account retention policies.
Will I get a refund?
Official MoboReader refund policy
MoboReader does not provide refunds for early cancellation of a subscription that remains active for the paid period.
Recharge/virtual currency purchases (coins) are not refundable; remaining coins do not automatically entitle you to a refund.
Platform refunds and exceptions
- Apple and Google manage purchases made through their stores; you can request refunds through Apple Support or Google Play Help.
- If you were billed after cancelling or charged in error, contact the platform first to dispute the charge and request a refund.
New Zealand consumer remedies
Under NZ consumer law you may have a right to a remedy if digital content is faulty, not as described, or if cancellation fails.
If the app behaviour breaches consumer guarantees or involves unfair practices, you can seek assistance from the Commerce Commission or consumer protection agencies.
Moboreader plans and pricing
Available packages
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Coins Package (2) | NZ$3.99 | One‑off | Coins for reading chapters |
| Coins Package (5) | NZ$9.99 | One‑off | Coins for reading chapters |
| Coins Package (6) | NZ$9.99 | One‑off | Coins for reading chapters |
| Coins Package (10) | NZ$19.99 | One‑off | Coins for reading chapters |
| Coins Package (20) | NZ$39.99 | One‑off | Coins for reading chapters |
| Coins Package (30) | NZ$49.99 | One‑off | Coins for reading chapters |
| Coins Package (50) | NZ$99.99 | One‑off | Coins for reading chapters |
| Daily Coins Bundle (10) | NZ$15.99 | One‑off | Daily coins bundle |
| Daily Coins Bundle (15) | NZ$23.99 | One‑off | Daily coins bundle |
| Daily Coins Bundle (20) | NZ$36.99 | One‑off | Daily coins bundle |
Pricing notes
Prices reflect in‑app purchases in the NZ App Store as listed in late 2025 and are subject to change by the platform or MoboReader.
No explicit monthly or annual subscription tiers are specified in the published pricing data - most offers are coin or daily bundle packages.
Your consumer rights in New Zealand
Consumer Guarantees
Under NZ law digital content must be of acceptable quality, fit for purpose, and as described.
If the app fails to meet these guarantees (for example, you cannot cancel or are billed incorrectly), you may be entitled to a remedy.
Subscription and billing disputes
- If you cannot cancel through the app, use Apple or Google refund/reporting mechanisms to dispute charges.
- Keep receipts and screenshots to support disputes; platforms can reverse charges when appropriate.
Unfair or deceptive practices
Persistent billing without clear cancellation processes or deceptive pricing may breach NZ fair trading laws.
Contact Consumer Protection or file a complaint with the Commerce Commission if you believe there has been an unfair practice.
Customer experiences
Positive feedback
Some users rate the app highly on the App Store for the reading experience and content selection, particularly in genres like romance.
Positive reviews typically mention smooth reading and a large catalogue of serialized stories.
Negative feedback
Multiple Trustpilot reviews from NZ, AU and UK report unexpected recurring charges and difficulty cancelling subscriptions.
Complaints include being billed after cancellation, unclear subscription visibility, high costs to unlock chapters and unresponsive customer service.
What this means for you
- Document purchases and cancellations carefully to support any refund or dispute.
- Use platform dispute tools (Apple/Google) if direct support is unresponsive or billing continues.
Documentation checklist
Essential items to collect
- Account email and username used in MoboReader.
- Purchase receipts from Apple or Google (email or App Store/Play Store order history).
- Screenshots showing subscription status, renewal dates and charges.
Optional but helpful evidence
- Screenshots of cancellation attempts and any error messages.
- Emails exchanged with MoboReader support and timestamps of unwanted charges.
- Bank or card statements showing the transaction details for dispute resolution.
Common mistakes
Canceling in the wrong place
Example: cancelling inside the app while the purchase was billed via Apple or Google will not stop platform billing.
Always cancel via the store where you were billed (App Store or Google Play) if the purchase went through that platform.
Waiting too close to renewal
Example: cancelling less than 24 hours before the renewal may still allow the next payment to process on App Store purchases.
Cancel early and confirm cancellation in your platform subscription list rather than relying solely on in‑app notices.
Not keeping receipts
Without receipts or screenshots it is harder to prove dates and amounts when disputing charges with Apple, Google or your bank.
Always save order emails and take screenshots of subscription pages and cancellations.
Comparative recap
At a glance
| Topic | Moboreader (what to expect) | How to act (NZ user) |
|---|---|---|
| Cancellation method | Depends on purchase channel: App Store, Google Play, or MoboReader account. | Cancel via the store used for billing or via account settings; email support if needed. |
| Refunds | No refund for early cancellation; coins non‑refundable. | Request platform refunds (Apple/Google) for billing errors; contact Commerce Commission for unresolved issues. |
| Pricing | One‑off coin packages and daily bundles (range of NZ$3.99 - NZ$99.99 shown). | Check in‑app price before purchase and keep receipts. |
| Common issues | Reports of unexpected recurring charges and cancellation difficulty. | Document everything, use platform dispute tools, and escalate to consumer protections if necessary. |
After cancelling
Monitor your account
Check your subscription lists on your device to ensure status shows "Cancelled" or "Expires on" with the correct date.
Monitor your bank or card statements for at least one billing cycle to confirm no further charges occur.
Where to get help
- Apple support: Report a problem with Apple purchases.
- Google Play help: Cancel or change subscriptions.
- Commerce Commission NZ: Consumer information and complaints.
- Contact MoboReader support: changduapp@moboreader.com or SupportEN1@moboreader.com.
Address
Registered contact
Changdu Technology (USA) Co Ltd
1417 Horseshoe Dr., North Bellmore, New York 11710, United States
Using the address
If you need a mailing address for formal correspondence or complaints, use the above registered address and include your account details and proof of purchase.
Also follow up with email support and platform dispute channels to ensure timely handling of your request.
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FAQ
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