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Cancel MOON OMENS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moon Omens service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moon Omens: Easy Method
What is Moon Omens
Overview
Moon Omens is a digital astrology service that offers horoscopes, lunar content, meditations, journals and related digital products delivered by email and through apps or the web.
Offerings
Products include monthly and full-access subscription plans, free membership tiers, e-books and audio material focused on sun, moon and rising signs.
How to cancel Moon Omens
Canceling subscriptions purchased through Apple (iOS)
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions, select the Moon Omens subscription and choose Cancel Subscription.
- Deleting the app does not cancel the subscription; cancel in Settings to stop renewals.
- For Apple support pages see Apple Support - Subscriptions.
Canceling subscriptions purchased through Google Play (Android)
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions > Subscriptions, select Moon Omens and tap Cancel.
- Deleting the app does not cancel the subscription; cancel in Google Play to stop renewals.
- See a step guide at Google Play cancellation help.
Canceling subscriptions or purchases made on the Moon Omens website
- If you purchased directly on the Moon Omens site, cancellation and refund terms are governed by the merchant's policies.
- Check your account settings on the Moon Omens website or contact their customer service for web-managed subscriptions.
- Moon Omens policies are linked at Moon Omens policies.
What happens when you cancel
Access after cancellation
If you cancel an App Store or Google Play subscription, you generally retain access until the end of the current paid billing period.
Renewals and billing
Cancellation stops future automatic renewals. For in-app purchases, billing is handled by Apple or Google, not by Moon Omens.
Your account and data
Canceling a subscription usually does not automatically delete your account or personal data. Contact Moon Omens customer service to request account deletion if needed.
Will I get a refund?
Refunds for App Store purchases
Refund requests for purchases billed by Apple must be made through Apple's refund process. Moon Omens cannot directly issue refunds for App Store charges.
Start via Apple's support/refund portal or purchase history tools.
Refunds for Google Play purchases
Google Play refunds are handled by Google. If within the allowed timeframe you can use "Report a problem" in your Google order history.
Moon Omens cannot issue refunds for purchases billed through Google Play.
Refunds for web purchases and exceptions
For purchases made directly on Moon Omens' site, refunds depend on their Return & Refund Policy and consumer law obligations.
Moon Omens' public policy page links to a Returns & Refund policy but specific terms are not clearly published; contact the merchant for details.
Moon Omens plans and pricing
Plans overview
Official prices are listed in USD; the examples below show an NZD illustration using an approximate conversion.
Notes on pricing
Exact NZD prices depend on current exchange rates and platform regional pricing. Use the platform checkout for final amounts.
| Plan | Approximate Price (NZD) | Period | Features |
|---|---|---|---|
| Full Experience | ≈ NZ$18.30 / month | Monthly | Sun, Moon & Rising e-books & audiobooks; zodiac workbook; meditations & journals; lunar calendar & affirmations; exclusive emails & gifts |
| Monthly Horoscope | ≈ NZ$9.90 / month | Monthly | One-sign monthly horoscope; mini daily horoscopes; monthly transits/crystals & plants calendar; weekly aspects; daily planet & affirmation |
| Soul Member | Free | Forever | Mini daily horoscopes; monthly transits & crystals/plants calendar; weekly aspects; daily planet & affirmation |
Your consumer rights in New Zealand
Digital services and cancellation rights
Under New Zealand law, immediate digital content (such as astrology reports delivered instantly) typically does not carry a statutory 14-day cooling-off right.
Any voluntary cancellation or refund right must be offered in Moon Omens' own terms.
Refunds and statutory protections
- In-app purchases follow Apple or Google's refund policies, not the merchant's direct control.
- For web purchases, the Consumer Guarantees Act and Fair Trading Act require services to be of acceptable quality and as described.
- If a service is defective or not as described, you can raise a claim with the merchant and, if needed, escalate to the Commerce Commission or seek dispute resolution.
Customer experiences
Positive reports
Some users report timely, insightful astrology content and successful delivery of purchased material to their inboxes.
Common complaints
Multiple reviews cite poor communication, terse email responses and an unprofessional tone from customer service representatives.
One review described feeling harshly treated by support; use documented channels and keep records when contacting customer service.
Documentation checklist
Required documents
- Order receipt or confirmation email showing purchase date and charge.
- Subscription ID or transaction ID from Apple or Google (if applicable).
- Account email address used with Moon Omens.
Helpful extras
- Screenshots of subscription entries in App Store / Google Play / Moon Omens account pages.
- Correspondence with Moon Omens customer service.
- Bank or card statements showing the charge (if required for dispute).
Common mistakes
Assuming deleting the app cancels your subscription
Many users delete the app thinking the subscription will stop. This does not cancel payments for App Store or Google Play subscriptions.
Always cancel using the platform's subscription management screen to avoid ongoing charges.
Contacting the wrong party for refunds
Users sometimes ask Moon Omens to refund in-app charges handled by Apple or Google. Those merchants control refunds for purchases billed through their systems.
If charged through Apple or Google, follow their refund process rather than asking the app developer to directly refund the platform charge.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation and refund routes for each platform and what to expect after cancelling.
Quick takeaways
For App Store and Google Play purchases, manage subscriptions and refunds via the store. For web purchases, contact Moon Omens directly and refer to their policies.
| Platform | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel in iOS Settings > Your Name > Subscriptions | Apple handles refunds via their support/refund system | Access continues until end of current billing period |
| Google Play (Android) | Cancel in Google Play app > Profile > Payments & subscriptions > Subscriptions | Google handles refunds via order history "Report a problem" | Access continues until end of current billing period |
| Web (Moon Omens) | Cancel via Moon Omens account settings or contact their customer service | Moon Omens' own refund policy governs web refunds (if offered) | Subject to merchant policy; contact Moon Omens for details |
After cancelling
If you still have access or are charged
If you are still charged after cancelling, gather receipts and transaction IDs and contact the platform (Apple or Google) first for resolution.
If the charge was via Moon Omens' website, contact their customer service and provide order details and proof of cancellation.
Useful links and next steps
- Apple Support - Subscriptions & Billing (for App Store cancellation and refund requests)
- Google Play cancellation guide
- Moon Omens policies page
Address
Company address
Moon Omens Attn: Customer Service 1614 Cottonwood Ter Dunedin FL 34698 United States of America
Notes on contacting by post
No New Zealand postal address is publicly listed for Moon Omens. Use the US address or digital contact channels for faster response.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.